libq2002.wp1 8/1/02 

Hyperlink to:
        Association of Research Libraries (ARL) "LibQUAL+TM" Page

        Association of Research Libraries (ARL) "New Measures" Page

        "LibQUAL+TM" Study Bibliography

        "LibQUAL+TM" 2001 Score Norms for Individuals

        portal article on using Score Norms

        Bruce Thompson's Home Page

Jump to:
   Individual Score Norms for Perceived
        Norms for ALL Students and Faculty Together
        Norms for Students and Faculty, ARL only
        Norms for Students and Faculty, 4 YR universities
        Norms for Students and Faculty, Community Colleges
        Norms for Students and Faculty, Health Science
        Norms for Undergraduate Students
        Norms for Graduate Students
        Norms for Faculty

   Individual Norms for Gap Scores
        Norms for ALL Students and Faculty Together
        Norms for Students and Faculty, ARL only
        Norms for Students and Faculty, 4 YR universities
        Norms for Students and Faculty, Community Colleges
        Norms for Students and Faculty, Health Science
        Norms for Undergraduate Students
        Norms for Graduate Students
        Norms for Faculty

   Institutional Score Norms
        Institutional Norms for Perceived and Both Gap Scores for all Academic Libraries.
        Norms for 4 Year, ARL Institutions
        Norms for 4 Year, not ARL Institutions
        Norms for Community Colleges
        Norms for Health Science Institutions
        Norms for OhioLINK

 

"LibQUAL+TM" Spring, 2002 Selected Norms



          Raw scores on items, subscales, or total scales are not particularly meaningful; their implications as regards value (i.e., is this score good or bad?) or policy decisions are ambiguous. One vehicle to facilitate the interpretation of Perception scores is to evaluate Perception scores against the standards of Desired performance or Minimally-Acceptable performance. This is "gap score" interpretation.
          A second interpretation aid involves detailed score profiles for peer groups (e.g., only ARL institutions) or subgroups (e.g., only faculty at ARL institutions). This interpretation framework invokes score norms. The tables below provide such norms. More explanation of these interpretation aids can be found in several of our articles, including in particular the 2 articles noted here.

          Cook, C., Heath, F. & Thompson, B. (2002). Score norms for improving library service quality: A LibQUAL+TM study. portal: Libraries and the Academy, 2, 13-26.

          Cook, C., & Thompson, B. (2001). Psychometric properties of scores from the Web-based LibQUAL+TM study of perceptions of library service quality. Library Trends, 49, 585-604.

Definitions
          Percentages are of items on a test. For example, if you score a percentage of 70% on an exam consisting of 100 items, you got 70 of the 100 items correct.
          Percentiles are of people or of institutions and not of items.

Examples
          Let's say that on the Library as Place scale, the mean at your library for all student and faculty users was 5.50. As you can see from the norms tables below, if you wanted to interpret this mean in relation to Spring, 2002 LibQUAL+TM results, you could use the individual norms. This asks, what percentage of people (i.e., students and faculty) had a lower score on this subscale than 5.50?
          If you wanted to interpret the mean of 5.50 using results for all students and faculty from the 2002 data, the answer is 22% had a lower score than 5.50. If you, for example, wanted to interpret the mean of 5.50 using results for only individuals at ARL universities, the answer is 25%.
          You could use also the institutional norms (or use both individual and institutional norms tables). This asks, at what percentage of institutions did students and faculty produce a lower score on this subscale than 5.50? The answer is <5% had a lower score than 5.50.
          The same considerations apply to the use of norms to interpret either Perceived data or Gap Scores. Two gap scores can be computed on LibQUAL+TM. First, Service Adequacy is computed as Perceived minus Minimally Acceptable. Here larger/higher numbers are better (e.g., 5.5 - 5.0 = +0.5 above Minimally Acceptable on the 1-to-9 scale). Second, Service Superiority is computed as Perceived minus Desired. Here also larger/higher numbers are better (e.g., 5.5 - 5.5 = 0.0 means Perceived equals Desired, versus +1.0 means Perceived exceeded Desired expectations, while -0.5 means Percieved was slightly below Desired on the 1-to-9 scale).
          If the service has costs, some might argue that one would not want Perceived to exceed Desired by very much, or limited resources are being wasted. But some elements of service (e.g., being courteous to users) arguably do not have an intrinsic cost.

Reminder
          Some people erroneously believe that norms imply value judgments. Norms make fact statements, and not value statements. Norms tell you how a score "stacks up." But if the score was on something you didn't care about, you wouldn't care if your score "stacked up" low (or if it stacked up high)!!!






Norms for ALL students and faculty


AVGPER    mean all 25 Perceived core questions

Mean          6.924      Std err        .004      Median        7.045
Mode          7.000      Std dev       1.128      Variance      1.272
Kurtosis      1.216      S E Kurt       .019      Skewness      -.794
S E Skew       .010      Range         8.000      Minimum       1.000
Maximum       9.000      Sum      438188.228

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       3.680         2.00       4.190         3.00       4.500
   4.00       4.720         5.00       4.900         6.00       5.000
   7.00       5.136         8.00       5.240         9.00       5.350
  10.00       5.435        11.00       5.520        12.00       5.600
  13.00       5.667        14.00       5.727        15.00       5.800
  16.00       5.864        17.00       5.920        18.00       5.960
  19.00       6.000        20.00       6.067        21.00       6.120
  22.00       6.160        23.00       6.200        24.00       6.240
  25.00       6.280        26.00       6.320        27.00       6.360
  28.00       6.400        29.00       6.437        30.00       6.474
  31.00       6.500        32.00       6.533        33.00       6.565
  34.00       6.600        35.00       6.640        36.00       6.667
  37.00       6.696        38.00       6.720        39.00       6.760
  40.00       6.789        41.00       6.810        42.00       6.840
  43.00       6.875        44.00       6.900        45.00       6.920
  46.00       6.955        47.00       6.960        48.00       7.000
  49.00       7.040        50.00       7.045        51.00       7.080
  52.00       7.100        53.00       7.125        54.00       7.160
  55.00       7.174        56.00       7.200        57.00       7.240
  58.00       7.261        59.00       7.280        60.00       7.318
  61.00       7.333        62.00       7.360        63.00       7.400
  64.00       7.417        65.00       7.440        66.00       7.476
  67.00       7.500        68.00       7.520        69.00       7.550
  70.00       7.571        71.00       7.600        72.00       7.632
  73.00       7.652        74.00       7.680        75.00       7.720
  76.00       7.750        77.00       7.765        78.00       7.800
  79.00       7.833        80.00       7.870        81.00       7.900
  82.00       7.920        83.00       7.960        84.00       8.000
  85.00       8.040        86.00       8.080        87.00       8.120
  88.00       8.158        89.00       8.200        90.00       8.240
  91.00       8.300        92.00       8.360        93.00       8.417
  94.00       8.480        95.00       8.560        96.00       8.650
  97.00       8.750        98.00       8.864        99.00       9.000

Valid cases   63285      Missing cases      0


AAVGPER1  Mean Perceived Affect of Service dimension

Mean          7.086      Std err        .005      Median        7.250
Mode          9.000      Std dev       1.315      Variance      1.730
Kurtosis      1.514      S E Kurt       .019      Skewness     -1.007
S E Skew       .010      Range         8.000      Minimum       1.000
Maximum       9.000      Sum      448324.954

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       3.000         2.00       3.667         3.00       4.111
   4.00       4.444         5.00       4.667         6.00       4.875
   7.00       5.000         8.00       5.111         9.00       5.222
  10.00       5.333        11.00       5.444        12.00       5.556
  13.00       5.667        14.00       5.667        15.00       5.778
  16.00       5.889        17.00       5.889        18.00       6.000
  19.00       6.000        20.00       6.111        21.00       6.167
  22.00       6.222        23.00       6.286        24.00       6.333
  25.00       6.375        26.00       6.444        27.00       6.444
  28.00       6.556        29.00       6.556        30.00       6.625
  31.00       6.667        32.00       6.667        33.00       6.750
  34.00       6.778        35.00       6.778        36.00       6.857
  37.00       6.889        38.00       6.889        39.00       6.889
  40.00       7.000        41.00       7.000        42.00       7.000
  43.00       7.000        44.00       7.111        45.00       7.111
  46.00       7.125        47.00       7.222        48.00       7.222
  49.00       7.222        50.00       7.250        51.00       7.333
  52.00       7.333        53.00       7.333        54.00       7.375
  55.00       7.444        56.00       7.444        57.00       7.444
  58.00       7.500        59.00       7.556        60.00       7.556
  61.00       7.600        62.00       7.667        63.00       7.667
  64.00       7.667        65.00       7.750        66.00       7.778
  67.00       7.778        68.00       7.778        69.00       7.875
  70.00       7.889        71.00       7.889        72.00       7.889
  73.00       8.000        74.00       8.000        75.00       8.000
  76.00       8.000        77.00       8.111        78.00       8.111
  79.00       8.125        80.00       8.222        81.00       8.222
  82.00       8.250        83.00       8.333        84.00       8.333
  85.00       8.429        86.00       8.444        87.00       8.500
  88.00       8.556        89.00       8.571        90.00       8.667
  91.00       8.667        92.00       8.778        93.00       8.778
  94.00       8.889        95.00       8.889        96.00       9.000
  97.00       9.000        98.00       9.000        99.00       9.000

Valid cases   63267      Missing cases     18


AAVGPER2  Mean Perceived Library as Place dimension

Mean          6.580      Std err        .006      Median        6.800
Mode          7.000      Std dev       1.543      Variance      2.382
Kurtosis       .594      S E Kurt       .020      Skewness      -.762
S E Skew       .010      Range         8.000      Minimum       1.000
Maximum       9.000      Sum      408835.967

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       2.000         2.00       2.600         3.00       3.000
   4.00       3.400         5.00       3.750         6.00       4.000
   7.00       4.000         8.00       4.200         9.00       4.400
  10.00       4.600        11.00       4.600        12.00       4.800
  13.00       4.800        14.00       5.000        15.00       5.000
  16.00       5.000        17.00       5.200        18.00       5.200
  19.00       5.333        20.00       5.400        21.00       5.400
  22.00       5.500        23.00       5.600        24.00       5.600
  25.00       5.600        26.00       5.800        27.00       5.800
  28.00       5.800        29.00       6.000        30.00       6.000
  31.00       6.000        32.00       6.000        33.00       6.000
  34.00       6.200        35.00       6.200        36.00       6.200
  37.00       6.200        38.00       6.333        39.00       6.400
  40.00       6.400        41.00       6.400        42.00       6.500
  43.00       6.600        44.00       6.600        45.00       6.600
  46.00       6.600        47.00       6.667        48.00       6.750
  49.00       6.800        50.00       6.800        51.00       6.800
  52.00       6.800        53.00       7.000        54.00       7.000
  55.00       7.000        56.00       7.000        57.00       7.000
  58.00       7.000        59.00       7.000        60.00       7.200
  61.00       7.200        62.00       7.200        63.00       7.200
  64.00       7.250        65.00       7.333        66.00       7.400
  67.00       7.400        68.00       7.400        69.00       7.400
  70.00       7.500        71.00       7.600        72.00       7.600
  73.00       7.600        74.00       7.600        75.00       7.750
  76.00       7.800        77.00       7.800        78.00       7.800
  79.00       7.800        80.00       8.000        81.00       8.000
  82.00       8.000        83.00       8.000        84.00       8.000
  85.00       8.000        86.00       8.200        87.00       8.200
  88.00       8.250        89.00       8.400        90.00       8.400
  91.00       8.500        92.00       8.600        93.00       8.600
  94.00       8.800        95.00       8.800        96.00       9.000
  97.00       9.000        98.00       9.000        99.00       9.000

Valid cases   62130      Missing cases   1155


AAVGPER3  Mean Perceived Personal Control dimension

Mean          7.063      Std err        .005      Median        7.167
Mode          7.000      Std dev       1.203      Variance      1.447
Kurtosis      1.436      S E Kurt       .019      Skewness      -.913
S E Skew       .010      Range         8.000      Minimum       1.000
Maximum       9.000      Sum      446959.834

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       3.500         2.00       4.000         3.00       4.400
   4.00       4.667         5.00       4.833         6.00       5.000
   7.00       5.167         8.00       5.250         9.00       5.333
  10.00       5.500        11.00       5.600        12.00       5.667
  13.00       5.750        14.00       5.833        15.00       5.833
  16.00       6.000        17.00       6.000        18.00       6.000
  19.00       6.167        20.00       6.167        21.00       6.167
  22.00       6.333        23.00       6.333        24.00       6.333
  25.00       6.333        26.00       6.500        27.00       6.500
  28.00       6.500        29.00       6.500        30.00       6.667
  31.00       6.667        32.00       6.667        33.00       6.667
  34.00       6.750        35.00       6.833        36.00       6.833
  37.00       6.833        38.00       6.833        39.00       6.833
  40.00       7.000        41.00       7.000        42.00       7.000
  43.00       7.000        44.00       7.000        45.00       7.000
  46.00       7.167        47.00       7.167        48.00       7.167
  49.00       7.167        50.00       7.167        51.00       7.200
  52.00       7.333        53.00       7.333        54.00       7.333
  55.00       7.333        56.00       7.333        57.00       7.400
  58.00       7.500        59.00       7.500        60.00       7.500
  61.00       7.500        62.00       7.500        63.00       7.500
  64.00       7.667        65.00       7.667        66.00       7.667
  67.00       7.667        68.00       7.667        69.00       7.667
  70.00       7.800        71.00       7.833        72.00       7.833
  73.00       7.833        74.00       7.833        75.00       7.833
  76.00       8.000        77.00       8.000        78.00       8.000
  79.00       8.000        80.00       8.000        81.00       8.000
  82.00       8.167        83.00       8.167        84.00       8.167
  85.00       8.167        86.00       8.333        87.00       8.333
  88.00       8.333        89.00       8.400        90.00       8.500
  91.00       8.500        92.00       8.667        93.00       8.667
  94.00       8.667        95.00       8.833        96.00       8.833
  97.00       9.000        98.00       9.000        99.00       9.000

Valid cases   63284      Missing cases      1


AAVGPER4  Mean Perceived Access to Information dimension

Mean          6.784      Std err        .005      Median        7.000
Mode          7.000      Std dev       1.289      Variance      1.661
Kurtosis      1.000      S E Kurt       .019      Skewness      -.770
S E Skew       .010      Range         8.000      Minimum       1.000
Maximum       9.000      Sum      428720.700

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       3.000         2.00       3.600         3.00       4.000
   4.00       4.250         5.00       4.400         6.00       4.600
   7.00       4.800         8.00       5.000         9.00       5.000
  10.00       5.000        11.00       5.200        12.00       5.250
  13.00       5.333        14.00       5.400        15.00       5.500
  16.00       5.600        17.00       5.600        18.00       5.667
  19.00       5.750        20.00       5.800        21.00       5.800
  22.00       6.000        23.00       6.000        24.00       6.000
  25.00       6.000        26.00       6.000        27.00       6.200
  28.00       6.200        29.00       6.200        30.00       6.250
  31.00       6.333        32.00       6.333        33.00       6.400
  34.00       6.400        35.00       6.400        36.00       6.500
  37.00       6.500        38.00       6.600        39.00       6.600
  40.00       6.600        41.00       6.667        42.00       6.667
  43.00       6.750        44.00       6.750        45.00       6.800
  46.00       6.800        47.00       6.800        48.00       7.000
  49.00       7.000        50.00       7.000        51.00       7.000
  52.00       7.000        53.00       7.000        54.00       7.000
  55.00       7.000        56.00       7.000        57.00       7.200
  58.00       7.200        59.00       7.200        60.00       7.200
  61.00       7.250        62.00       7.250        63.00       7.333
  64.00       7.333        65.00       7.400        66.00       7.400
  67.00       7.400        68.00       7.500        69.00       7.500
  70.00       7.500        71.00       7.600        72.00       7.600
  73.00       7.600        74.00       7.667        75.00       7.667
  76.00       7.750        77.00       7.750        78.00       7.800
  79.00       7.800        80.00       8.000        81.00       8.000
  82.00       8.000        83.00       8.000        84.00       8.000
  85.00       8.000        86.00       8.000        87.00       8.000
  88.00       8.200        89.00       8.200        90.00       8.250
  91.00       8.333        92.00       8.400        93.00       8.500
  94.00       8.600        95.00       8.667        96.00       8.800
  97.00       9.000        98.00       9.000        99.00       9.000

Valid cases   63200      Missing cases     85






Norms for students and faculty, ARL only


AVGPER    mean all 25 Perceived core questions

Mean          6.867      Std err        .006      Median        7.000
Mode          7.000      Std dev       1.103      Variance      1.216
Kurtosis      1.178      S E Kurt       .028      Skewness      -.769
S E Skew       .014      Range         8.000      Minimum       1.000
Maximum       9.000      Sum      209991.102

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       3.682         2.00       4.200         3.00       4.500
   4.00       4.720         5.00       4.880         6.00       5.000
   7.00       5.130         8.00       5.240         9.00       5.320
  10.00       5.400        11.00       5.480        12.00       5.560
  13.00       5.640        14.00       5.706        15.00       5.760
  16.00       5.826        17.00       5.880        18.00       5.938
  19.00       6.000        20.00       6.040        21.00       6.080
  22.00       6.120        23.00       6.160        24.00       6.200
  25.00       6.240        26.00       6.273        27.00       6.313
  28.00       6.348        29.00       6.375        30.00       6.409
  31.00       6.440        32.00       6.478        33.00       6.500
  34.00       6.542        35.00       6.571        36.00       6.600
  37.00       6.640        38.00       6.667        39.00       6.696
  40.00       6.720        41.00       6.760        42.00       6.783
  43.00       6.800        44.00       6.840        45.00       6.870
  46.00       6.880        47.00       6.917        48.00       6.947
  49.00       6.960        50.00       7.000        51.00       7.000
  52.00       7.040        53.00       7.056        54.00       7.083
  55.00       7.120        56.00       7.133        57.00       7.160
  58.00       7.200        59.00       7.214        60.00       7.240
  61.00       7.278        62.00       7.292        63.00       7.320
  64.00       7.348        65.00       7.375        66.00       7.400
  67.00       7.435        68.00       7.455        69.00       7.480
  70.00       7.500        71.00       7.526        72.00       7.560
  73.00       7.588        74.00       7.609        75.00       7.640
  76.00       7.667        77.00       7.696        78.00       7.720
  79.00       7.760        80.00       7.789        81.00       7.818
  82.00       7.840        83.00       7.880        84.00       7.920
  85.00       7.957        86.00       8.000        87.00       8.000
  88.00       8.056        89.00       8.105        90.00       8.158
  91.00       8.200        92.00       8.250        93.00       8.320
  94.00       8.391        95.00       8.458        96.00       8.545
  97.00       8.650        98.00       8.760        99.00       8.953

Valid cases   30581      Missing cases      0

AAVGPER1  Mean Perceived Affect of Service dimension

Mean          7.037      Std err        .007      Median        7.222
Mode          7.000      Std dev       1.288      Variance      1.658
Kurtosis      1.523      S E Kurt       .028      Skewness      -.977
S E Skew       .014      Range         8.000      Minimum       1.000
Maximum       9.000      Sum      215110.838

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       3.000         2.00       3.778         3.00       4.125
   4.00       4.444         5.00       4.667         6.00       4.889
   7.00       5.000         8.00       5.111         9.00       5.222
  10.00       5.333        11.00       5.444        12.00       5.556
  13.00       5.625        14.00       5.667        15.00       5.778
  16.00       5.857        17.00       5.889        18.00       6.000
  19.00       6.000        20.00       6.111        21.00       6.111
  22.00       6.222        23.00       6.222        24.00       6.333
  25.00       6.333        26.00       6.375        27.00       6.444
  28.00       6.500        29.00       6.556        30.00       6.556
  31.00       6.610        32.00       6.667        33.00       6.667
  34.00       6.714        35.00       6.778        36.00       6.778
  37.00       6.800        38.00       6.875        39.00       6.889
  40.00       6.889        41.00       7.000        42.00       7.000
  43.00       7.000        44.00       7.000        45.00       7.000
  46.00       7.111        47.00       7.111        48.00       7.125
  49.00       7.200        50.00       7.222        51.00       7.222
  52.00       7.250        53.00       7.333        54.00       7.333
  55.00       7.333        56.00       7.375        57.00       7.444
  58.00       7.444        59.00       7.444        60.00       7.500
  61.00       7.556        62.00       7.556        63.00       7.556
  64.00       7.625        65.00       7.667        66.00       7.667
  67.00       7.667        68.00       7.750        69.00       7.778
  70.00       7.778        71.00       7.833        72.00       7.889
  73.00       7.889        74.00       7.889        75.00       8.000
  76.00       8.000        77.00       8.000        78.00       8.000
  79.00       8.111        80.00       8.111        81.00       8.111
  82.00       8.167        83.00       8.222        84.00       8.222
  85.00       8.333        86.00       8.333        87.00       8.429
  88.00       8.444        89.00       8.500        90.00       8.556
  91.00       8.625        92.00       8.667        93.00       8.778
  94.00       8.778        95.00       8.889        96.00       8.889
  97.00       9.000        98.00       9.000        99.00       9.000

Valid cases   30568      Missing cases     13


AAVGPER2  Mean Perceived Library as Place dimension

Mean          6.426      Std err        .009      Median        6.600
Mode          7.000      Std dev       1.563      Variance      2.442
Kurtosis       .462      S E Kurt       .028      Skewness      -.716
S E Skew       .014      Range         8.000      Minimum       1.000
Maximum       9.000      Sum      192190.900

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       1.800         2.00       2.500         3.00       3.000
   4.00       3.200         5.00       3.400         6.00       3.750
   7.00       4.000         8.00       4.000         9.00       4.200
  10.00       4.400        11.00       4.400        12.00       4.600
  13.00       4.600        14.00       4.800        15.00       4.800
  16.00       5.000        17.00       5.000        18.00       5.000
  19.00       5.000        20.00       5.200        21.00       5.200
  22.00       5.400        23.00       5.400        24.00       5.400
  25.00       5.500        26.00       5.600        27.00       5.600
  28.00       5.600        29.00       5.750        30.00       5.800
  31.00       5.800        32.00       5.800        33.00       6.000
  34.00       6.000        35.00       6.000        36.00       6.000
  37.00       6.000        38.00       6.200        39.00       6.200
  40.00       6.200        41.00       6.200        42.00       6.333
  43.00       6.400        44.00       6.400        45.00       6.400
  46.00       6.500        47.00       6.600        48.00       6.600
  49.00       6.600        50.00       6.600        51.00       6.667
  52.00       6.750        53.00       6.800        54.00       6.800
  55.00       6.800        56.00       6.800        57.00       7.000
  58.00       7.000        59.00       7.000        60.00       7.000
  61.00       7.000        62.00       7.000        63.00       7.000
  64.00       7.200        65.00       7.200        66.00       7.200
  67.00       7.200        68.00       7.250        69.00       7.333
  70.00       7.400        71.00       7.400        72.00       7.400
  73.00       7.400        74.00       7.500        75.00       7.600
  76.00       7.600        77.00       7.600        78.00       7.600
  79.00       7.750        80.00       7.800        81.00       7.800
  82.00       7.800        83.00       8.000        84.00       8.000
  85.00       8.000        86.00       8.000        87.00       8.000
  88.00       8.200        89.00       8.200        90.00       8.200
  91.00       8.400        92.00       8.400        93.00       8.500
  94.00       8.600        95.00       8.800        96.00       8.800
  97.00       9.000        98.00       9.000        99.00       9.000

Valid cases   29910      Missing cases    671


AAVGPER3  Mean Perceived Personal Control dimension

Mean          7.018      Std err        .007      Median        7.167
Mode          7.000      Std dev       1.174      Variance      1.378
Kurtosis      1.404      S E Kurt       .028      Skewness      -.892
S E Skew       .014      Range         8.000      Minimum       1.000
Maximum       9.000      Sum      214630.150

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       3.500         2.00       4.000         3.00       4.500
   4.00       4.667         5.00       4.833         6.00       5.000
   7.00       5.167         8.00       5.333         9.00       5.333
  10.00       5.500        11.00       5.500        12.00       5.667
  13.00       5.667        14.00       5.833        15.00       5.833
  16.00       6.000        17.00       6.000        18.00       6.000
  19.00       6.167        20.00       6.167        21.00       6.167
  22.00       6.200        23.00       6.333        24.00       6.333
  25.00       6.333        26.00       6.400        27.00       6.500
  28.00       6.500        29.00       6.500        30.00       6.500
  31.00       6.667        32.00       6.667        33.00       6.667
  34.00       6.667        35.00       6.750        36.00       6.833
  37.00       6.833        38.00       6.833        39.00       6.833
  40.00       6.833        41.00       7.000        42.00       7.000
  43.00       7.000        44.00       7.000        45.00       7.000
  46.00       7.000        47.00       7.167        48.00       7.167
  49.00       7.167        50.00       7.167        51.00       7.167
  52.00       7.167        53.00       7.200        54.00       7.333
  55.00       7.333        56.00       7.333        57.00       7.333
  58.00       7.333        59.00       7.333        60.00       7.500
  61.00       7.500        62.00       7.500        63.00       7.500
  64.00       7.500        65.00       7.500        66.00       7.667
  67.00       7.667        68.00       7.667        69.00       7.667
  70.00       7.667        71.00       7.667        72.00       7.800
  73.00       7.833        74.00       7.833        75.00       7.833
  76.00       7.833        77.00       7.833        78.00       8.000
  79.00       8.000        80.00       8.000        81.00       8.000
  82.00       8.000        83.00       8.000        84.00       8.167
  85.00       8.167        86.00       8.167        87.00       8.167
  88.00       8.333        89.00       8.333        90.00       8.333
  91.00       8.500        92.00       8.500        93.00       8.500
  94.00       8.667        95.00       8.667        96.00       8.833
  97.00       8.833        98.00       9.000        99.00       9.000

Valid cases   30581      Missing cases      0


AAVGPER4  Mean Perceived Access to Information dimension

Mean          6.795      Std err        .007      Median        7.000
Mode          7.000      Std dev       1.252      Variance      1.567
Kurtosis      1.083      S E Kurt       .028      Skewness      -.792
S E Skew       .014      Range         8.000      Minimum       1.000
Maximum       9.000      Sum      207555.767

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       3.000         2.00       3.750         3.00       4.000
   4.00       4.333         5.00       4.500         6.00       4.667
   7.00       4.800         8.00       5.000         9.00       5.000
  10.00       5.200        11.00       5.200        12.00       5.333
  13.00       5.400        14.00       5.500        15.00       5.600
  16.00       5.600        17.00       5.667        18.00       5.750
  19.00       5.800        20.00       5.800        21.00       6.000
  22.00       6.000        23.00       6.000        24.00       6.000
  25.00       6.000        26.00       6.000        27.00       6.200
  28.00       6.200        29.00       6.250        30.00       6.250
  31.00       6.333        32.00       6.400        33.00       6.400
  34.00       6.400        35.00       6.500        36.00       6.500
  37.00       6.500        38.00       6.600        39.00       6.600
  40.00       6.600        41.00       6.667        42.00       6.750
  43.00       6.750        44.00       6.800        45.00       6.800
  46.00       6.800        47.00       6.800        48.00       7.000
  49.00       7.000        50.00       7.000        51.00       7.000
  52.00       7.000        53.00       7.000        54.00       7.000
  55.00       7.000        56.00       7.000        57.00       7.200
  58.00       7.200        59.00       7.200        60.00       7.200
  61.00       7.250        62.00       7.250        63.00       7.333
  64.00       7.333        65.00       7.400        66.00       7.400
  67.00       7.400        68.00       7.500        69.00       7.500
  70.00       7.500        71.00       7.600        72.00       7.600
  73.00       7.600        74.00       7.667        75.00       7.667
  76.00       7.750        77.00       7.750        78.00       7.800
  79.00       7.800        80.00       7.800        81.00       8.000
  82.00       8.000        83.00       8.000        84.00       8.000
  85.00       8.000        86.00       8.000        87.00       8.000
  88.00       8.200        89.00       8.200        90.00       8.250
  91.00       8.333        92.00       8.400        93.00       8.400
  94.00       8.500        95.00       8.600        96.00       8.667
  97.00       9.000        98.00       9.000        99.00       9.000

Valid cases   30545      Missing cases     36






Norms for students and faculty, 4-year only


AVGPER    mean all 25 Perceived core questions

Mean          6.873      Std err        .005      Median        7.000
Mode          7.000      Std dev       1.125      Variance      1.266
Kurtosis      1.217      S E Kurt       .022      Skewness      -.784
S E Skew       .011      Range         8.000      Minimum       1.000
Maximum       9.000      Sum      341191.005

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       3.635         2.00       4.160         3.00       4.476
   4.00       4.680         5.00       4.867         6.00       5.000
   7.00       5.100         8.00       5.200         9.00       5.304
  10.00       5.400        11.00       5.474        12.00       5.545
  13.00       5.611        14.00       5.680        15.00       5.750
  16.00       5.800        17.00       5.870        18.00       5.920
  19.00       5.960        20.00       6.000        21.00       6.056
  22.00       6.118        23.00       6.158        24.00       6.200
  25.00       6.238        26.00       6.273        27.00       6.304
  28.00       6.333        29.00       6.375        30.00       6.409
  31.00       6.440        32.00       6.480        33.00       6.520
  34.00       6.545        35.00       6.583        36.00       6.609
  37.00       6.640        38.00       6.680        39.00       6.700
  40.00       6.722        41.00       6.760        42.00       6.792
  43.00       6.818        44.00       6.840        45.00       6.875
  46.00       6.900        47.00       6.920        48.00       6.955
  49.00       6.960        50.00       7.000        51.00       7.040
  52.00       7.045        53.00       7.080        54.00       7.100
  55.00       7.125        56.00       7.160        57.00       7.174
  58.00       7.200        59.00       7.238        60.00       7.250
  61.00       7.280        62.00       7.318        63.00       7.333
  64.00       7.360        65.00       7.391        66.00       7.412
  67.00       7.440        68.00       7.476        69.00       7.500
  70.00       7.520        71.00       7.556        72.00       7.579
  73.00       7.600        74.00       7.640        75.00       7.667
  76.00       7.684        77.00       7.720        78.00       7.750
  79.00       7.783        80.00       7.810        81.00       7.840
  82.00       7.880        83.00       7.917        84.00       7.955
  85.00       8.000        86.00       8.000        87.00       8.048
  88.00       8.091        89.00       8.136        90.00       8.190
  91.00       8.240        92.00       8.292        93.00       8.360
  94.00       8.429        95.00       8.500        96.00       8.600
  97.00       8.687        98.00       8.824        99.00       8.960

Valid cases   49639      Missing cases      0


AAVGPER1  Mean Perceived Affect of Service dimension

Mean          7.020      Std err        .006      Median        7.222
Mode          9.000      Std dev       1.324      Variance      1.752
Kurtosis      1.436      S E Kurt       .022      Skewness      -.977
S E Skew       .011      Range         8.000      Minimum       1.000
Maximum       9.000      Sum      348344.255

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       2.889         2.00       3.556         3.00       4.000
   4.00       4.333         5.00       4.556         6.00       4.778
   7.00       4.889         8.00       5.000         9.00       5.125
  10.00       5.250        11.00       5.333        12.00       5.444
  13.00       5.556        14.00       5.667        15.00       5.714
  16.00       5.778        17.00       5.875        18.00       5.889
  19.00       6.000        20.00       6.000        21.00       6.111
  22.00       6.125        23.00       6.222        24.00       6.222
  25.00       6.333        26.00       6.333        27.00       6.429
  28.00       6.444        29.00       6.500        30.00       6.556
  31.00       6.556        32.00       6.625        33.00       6.667
  34.00       6.667        35.00       6.750        36.00       6.778
  37.00       6.778        38.00       6.857        39.00       6.889
  40.00       6.889        41.00       6.889        42.00       7.000
  43.00       7.000        44.00       7.000        45.00       7.000
  46.00       7.111        47.00       7.111        48.00       7.125
  49.00       7.167        50.00       7.222        51.00       7.222
  52.00       7.250        53.00       7.333        54.00       7.333
  55.00       7.333        56.00       7.375        57.00       7.444
  58.00       7.444        59.00       7.444        60.00       7.500
  61.00       7.556        62.00       7.556        63.00       7.571
  64.00       7.667        65.00       7.667        66.00       7.667
  67.00       7.714        68.00       7.778        69.00       7.778
  70.00       7.778        71.00       7.857        72.00       7.889
  73.00       7.889        74.00       7.889        75.00       8.000
  76.00       8.000        77.00       8.000        78.00       8.000
  79.00       8.111        80.00       8.111        81.00       8.125
  82.00       8.222        83.00       8.222        84.00       8.286
  85.00       8.333        86.00       8.375        87.00       8.444
  88.00       8.444        89.00       8.556        90.00       8.556
  91.00       8.667        92.00       8.667        93.00       8.778
  94.00       8.778        95.00       8.889        96.00       9.000
  97.00       9.000        98.00       9.000        99.00       9.000

Valid cases   49624      Missing cases     15


AAVGPER2  Mean Perceived Library as Place dimension

Mean          6.517      Std err        .007      Median        6.800
Mode          7.000      Std dev       1.549      Variance      2.399
Kurtosis       .564      S E Kurt       .022      Skewness      -.747
S E Skew       .011      Range         8.000      Minimum       1.000
Maximum       9.000      Sum      317506.500

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       2.000         2.00       2.600         3.00       3.000
   4.00       3.400         5.00       3.600         6.00       3.800
   7.00       4.000         8.00       4.200         9.00       4.400
  10.00       4.400        11.00       4.600        12.00       4.750
  13.00       4.800        14.00       5.000        15.00       5.000
  16.00       5.000        17.00       5.000        18.00       5.200
  19.00       5.200        20.00       5.333        21.00       5.400
  22.00       5.400        23.00       5.500        24.00       5.600
  25.00       5.600        26.00       5.600        27.00       5.750
  28.00       5.800        29.00       5.800        30.00       5.800
  31.00       6.000        32.00       6.000        33.00       6.000
  34.00       6.000        35.00       6.000        36.00       6.200
  37.00       6.200        38.00       6.200        39.00       6.250
  40.00       6.400        41.00       6.400        42.00       6.400
  43.00       6.400        44.00       6.500        45.00       6.600
  46.00       6.600        47.00       6.600        48.00       6.600
  49.00       6.667        50.00       6.800        51.00       6.800
  52.00       6.800        53.00       6.800        54.00       6.800
  55.00       7.000        56.00       7.000        57.00       7.000
  58.00       7.000        59.00       7.000        60.00       7.000
  61.00       7.000        62.00       7.200        63.00       7.200
  64.00       7.200        65.00       7.200        66.00       7.250
  67.00       7.400        68.00       7.400        69.00       7.400
  70.00       7.400        71.00       7.400        72.00       7.500
  73.00       7.600        74.00       7.600        75.00       7.600
  76.00       7.600        77.00       7.750        78.00       7.800
  79.00       7.800        80.00       7.800        81.00       8.000
  82.00       8.000        83.00       8.000        84.00       8.000
  85.00       8.000        86.00       8.000        87.00       8.200
  88.00       8.200        89.00       8.250        90.00       8.400
  91.00       8.400        92.00       8.500        93.00       8.600
  94.00       8.750        95.00       8.800        96.00       9.000
  97.00       9.000        98.00       9.000        99.00       9.000

Valid cases   48723      Missing cases    916


AAVGPER3  Mean Perceived Personal Control dimension

Mean          7.034      Std err        .005      Median        7.167
Mode          7.000      Std dev       1.199      Variance      1.439
Kurtosis      1.433      S E Kurt       .022      Skewness      -.906
S E Skew       .011      Range         8.000      Minimum       1.000
Maximum       9.000      Sum      349142.384

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       3.500         2.00       4.000         3.00       4.333
   4.00       4.667         5.00       4.833         6.00       5.000
   7.00       5.167         8.00       5.200         9.00       5.333
  10.00       5.500        11.00       5.500        12.00       5.667
  13.00       5.667        14.00       5.833        15.00       5.833
  16.00       6.000        17.00       6.000        18.00       6.000
  19.00       6.167        20.00       6.167        21.00       6.167
  22.00       6.200        23.00       6.333        24.00       6.333
  25.00       6.333        26.00       6.400        27.00       6.500
  28.00       6.500        29.00       6.500        30.00       6.500
  31.00       6.667        32.00       6.667        33.00       6.667
  34.00       6.667        35.00       6.750        36.00       6.833
  37.00       6.833        38.00       6.833        39.00       6.833
  40.00       6.833        41.00       7.000        42.00       7.000
  43.00       7.000        44.00       7.000        45.00       7.000
  46.00       7.000        47.00       7.167        48.00       7.167
  49.00       7.167        50.00       7.167        51.00       7.167
  52.00       7.200        53.00       7.333        54.00       7.333
  55.00       7.333        56.00       7.333        57.00       7.333
  58.00       7.333        59.00       7.500        60.00       7.500
  61.00       7.500        62.00       7.500        63.00       7.500
  64.00       7.500        65.00       7.667        66.00       7.667
  67.00       7.667        68.00       7.667        69.00       7.667
  70.00       7.667        71.00       7.800        72.00       7.833
  73.00       7.833        74.00       7.833        75.00       7.833
  76.00       7.833        77.00       8.000        78.00       8.000
  79.00       8.000        80.00       8.000        81.00       8.000
  82.00       8.000        83.00       8.167        84.00       8.167
  85.00       8.167        86.00       8.200        87.00       8.333
  88.00       8.333        89.00       8.333        90.00       8.500
  91.00       8.500        92.00       8.500        93.00       8.667
  94.00       8.667        95.00       8.800        96.00       8.833
  97.00       9.000        98.00       9.000        99.00       9.000

Valid cases   49638      Missing cases      1


AAVGPER4  Mean Perceived Access to Information dimension

Mean          6.753      Std err        .006      Median        7.000
Mode          7.000      Std dev       1.284      Variance      1.649
Kurtosis       .965      S E Kurt       .022      Skewness      -.750
S E Skew       .011      Range         8.000      Minimum       1.000
Maximum       9.000      Sum      334783.967

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       3.000         2.00       3.600         3.00       4.000
   4.00       4.200         5.00       4.400         6.00       4.600
   7.00       4.750         8.00       5.000         9.00       5.000
  10.00       5.000        11.00       5.200        12.00       5.200
  13.00       5.333        14.00       5.400        15.00       5.500
  16.00       5.500        17.00       5.600        18.00       5.600
  19.00       5.750        20.00       5.800        21.00       5.800
  22.00       6.000        23.00       6.000        24.00       6.000
  25.00       6.000        26.00       6.000        27.00       6.000
  28.00       6.200        29.00       6.200        30.00       6.200
  31.00       6.250        32.00       6.333        33.00       6.333
  34.00       6.400        35.00       6.400        36.00       6.400
  37.00       6.500        38.00       6.500        39.00       6.600
  40.00       6.600        41.00       6.600        42.00       6.667
  43.00       6.667        44.00       6.750        45.00       6.750
  46.00       6.800        47.00       6.800        48.00       6.800
  49.00       7.000        50.00       7.000        51.00       7.000
  52.00       7.000        53.00       7.000        54.00       7.000
  55.00       7.000        56.00       7.000        57.00       7.000
  58.00       7.000        59.00       7.200        60.00       7.200
  61.00       7.200        62.00       7.250        63.00       7.250
  64.00       7.333        65.00       7.333        66.00       7.400
  67.00       7.400        68.00       7.400        69.00       7.500
  70.00       7.500        71.00       7.500        72.00       7.600
  73.00       7.600        74.00       7.600        75.00       7.667
  76.00       7.667        77.00       7.750        78.00       7.750
  79.00       7.800        80.00       7.800        81.00       8.000
  82.00       8.000        83.00       8.000        84.00       8.000
  85.00       8.000        86.00       8.000        87.00       8.000
  88.00       8.000        89.00       8.200        90.00       8.250
  91.00       8.333        92.00       8.400        93.00       8.500
  94.00       8.500        95.00       8.600        96.00       8.800
  97.00       9.000        98.00       9.000        99.00       9.000

Valid cases   49573      Missing cases     66






Norms for students and faculty, Community College only


AVGPER    mean all 25 Perceived core questions

Mean          7.273      Std err        .021      Median        7.455
Mode          9.000      Std dev       1.218      Variance      1.483
Kurtosis      1.080      S E Kurt       .086      Skewness      -.919
S E Skew       .043      Range         8.000      Minimum       1.000
Maximum       9.000      Sum       23695.396

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       3.768         2.00       4.338         3.00       4.587
   4.00       4.913         5.00       5.000         6.00       5.080
   7.00       5.209         8.00       5.333         9.00       5.400
  10.00       5.524        11.00       5.652        12.00       5.750
  13.00       5.861        14.00       5.920        15.00       6.000
  16.00       6.054        17.00       6.125        18.00       6.217
  19.00       6.286        20.00       6.333        21.00       6.400
  22.00       6.440        23.00       6.500        24.00       6.560
  25.00       6.600        26.00       6.640        27.00       6.680
  28.00       6.720        29.00       6.773        30.00       6.810
  31.00       6.857        32.00       6.895        33.00       6.920
  34.00       6.960        35.00       7.000        36.00       7.040
  37.00       7.055        38.00       7.080        39.00       7.120
  40.00       7.143        41.00       7.167        42.00       7.221
  43.00       7.264        44.00       7.292        45.00       7.320
  46.00       7.360        47.00       7.375        48.00       7.400
  49.00       7.435        50.00       7.455        51.00       7.500
  52.00       7.520        53.00       7.560        54.00       7.571
  55.00       7.600        56.00       7.625        57.00       7.652
  58.00       7.680        59.00       7.720        60.00       7.750
  61.00       7.760        62.00       7.797        63.00       7.810
  64.00       7.840        65.00       7.875        66.00       7.894
  67.00       7.920        68.00       7.958        69.00       8.000
  70.00       8.000        71.00       8.042        72.00       8.080
  73.00       8.105        74.00       8.130        75.00       8.160
  76.00       8.200        77.00       8.240        78.00       8.263
  79.00       8.304        80.00       8.360        81.00       8.391
  82.00       8.429        83.00       8.478        84.00       8.520
  85.00       8.542        86.00       8.565        87.00       8.600
  88.00       8.640        89.00       8.680        90.00       8.720
  91.00       8.760        92.00       8.800        93.00       8.856
  94.00       8.909        95.00       8.955        96.00       9.000
  97.00       9.000        98.00       9.000        99.00       9.000

Valid cases    3258      Missing cases      0


AAVGPER1  Mean Perceived Affect of Service dimension

Mean          7.381      Std err        .024      Median        7.667
Mode          9.000      Std dev       1.351      Variance      1.825
Kurtosis      1.340      S E Kurt       .086      Skewness     -1.084
S E Skew       .043      Range         8.000      Minimum       1.000
Maximum       9.000      Sum       24047.465

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       3.177         2.00       3.909         3.00       4.333
   4.00       4.667         5.00       4.889         6.00       5.000
   7.00       5.111         8.00       5.222         9.00       5.346
  10.00       5.500        11.00       5.556        12.00       5.667
  13.00       5.778        14.00       5.889        15.00       6.000
  16.00       6.000        17.00       6.111        18.00       6.222
  19.00       6.250        20.00       6.333        21.00       6.444
  22.00       6.500        23.00       6.556        24.00       6.667
  25.00       6.667        26.00       6.667        27.00       6.778
  28.00       6.778        29.00       6.875        30.00       6.889
  31.00       7.000        32.00       7.000        33.00       7.000
  34.00       7.000        35.00       7.111        36.00       7.111
  37.00       7.143        38.00       7.222        39.00       7.222
  40.00       7.250        41.00       7.333        42.00       7.333
  43.00       7.444        44.00       7.444        45.00       7.444
  46.00       7.500        47.00       7.556        48.00       7.556
  49.00       7.625        50.00       7.667        51.00       7.667
  52.00       7.667        53.00       7.778        54.00       7.778
  55.00       7.778        56.00       7.778        57.00       7.889
  58.00       7.889        59.00       7.889        60.00       8.000
  61.00       8.000        62.00       8.000        63.00       8.000
  64.00       8.000        65.00       8.111        66.00       8.111
  67.00       8.111        68.00       8.222        69.00       8.222
  70.00       8.222        71.00       8.333        72.00       8.333
  73.00       8.375        74.00       8.444        75.00       8.444
  76.00       8.444        77.00       8.556        78.00       8.556
  79.00       8.625        80.00       8.667        81.00       8.667
  82.00       8.667        83.00       8.750        84.00       8.778
  85.00       8.778        86.00       8.778        87.00       8.889
  88.00       8.889        89.00       8.889        90.00       8.889
  91.00       9.000        92.00       9.000        93.00       9.000
  94.00       9.000        95.00       9.000        96.00       9.000
  97.00       9.000        98.00       9.000        99.00       9.000

Valid cases    3258      Missing cases      0


AAVGPER2  Mean Perceived Library as Place dimension

Mean          7.203      Std err        .025      Median        7.400
Mode          9.000      Std dev       1.439      Variance      2.070
Kurtosis      1.053      S E Kurt       .086      Skewness      -.973
S E Skew       .043      Range         8.000      Minimum       1.000
Maximum       9.000      Sum       23380.483

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       2.800         2.00       3.600         3.00       4.000
   4.00       4.244         5.00       4.600         6.00       4.800
   7.00       5.000         8.00       5.000         9.00       5.000
  10.00       5.200        11.00       5.250        12.00       5.400
  13.00       5.500        14.00       5.600        15.00       5.600
  16.00       5.800        17.00       5.800        18.00       6.000
  19.00       6.000        20.00       6.000        21.00       6.000
  22.00       6.200        23.00       6.200        24.00       6.250
  25.00       6.400        26.00       6.400        27.00       6.400
  28.00       6.600        29.00       6.600        30.00       6.600
  31.00       6.667        32.00       6.800        33.00       6.800
  34.00       6.800        35.00       6.800        36.00       7.000
  37.00       7.000        38.00       7.000        39.00       7.000
  40.00       7.000        41.00       7.200        42.00       7.200
  43.00       7.200        44.00       7.200        45.00       7.200
  46.00       7.333        47.00       7.400        48.00       7.400
  49.00       7.400        50.00       7.400        51.00       7.500
  52.00       7.600        53.00       7.600        54.00       7.600
  55.00       7.600        56.00       7.600        57.00       7.667
  58.00       7.800        59.00       7.800        60.00       7.800
  61.00       7.800        62.00       7.800        63.00       7.800
  64.00       8.000        65.00       8.000        66.00       8.000
  67.00       8.000        68.00       8.000        69.00       8.000
  70.00       8.000        71.00       8.200        72.00       8.200
  73.00       8.200        74.00       8.200        75.00       8.250
  76.00       8.400        77.00       8.400        78.00       8.400
  79.00       8.400        80.00       8.500        81.00       8.600
  82.00       8.600        83.00       8.600        84.00       8.750
  85.00       8.800        86.00       8.800        87.00       8.800
  88.00       8.800        89.00       9.000        90.00       9.000
  91.00       9.000        92.00       9.000        93.00       9.000
  94.00       9.000        95.00       9.000        96.00       9.000
  97.00       9.000        98.00       9.000        99.00       9.000

Valid cases    3246      Missing cases     12


AAVGPER3  Mean Perceived Personal Control dimension

Mean          7.303      Std err        .023      Median        7.500
Mode          9.000      Std dev       1.321      Variance      1.745
Kurtosis      1.245      S E Kurt       .086      Skewness      -.996
S E Skew       .043      Range         8.000      Minimum       1.000
Maximum       9.000      Sum       23793.283

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       3.333         2.00       4.000         3.00       4.333
   4.00       4.667         5.00       4.833         6.00       5.000
   7.00       5.000         8.00       5.167         9.00       5.333
  10.00       5.500        11.00       5.500        12.00       5.667
  13.00       5.833        14.00       5.877        15.00       6.000
  16.00       6.000        17.00       6.167        18.00       6.167
  19.00       6.200        20.00       6.333        21.00       6.333
  22.00       6.333        23.00       6.500        24.00       6.500
  25.00       6.575        26.00       6.667        27.00       6.667
  28.00       6.667        29.00       6.800        30.00       6.833
  31.00       6.833        32.00       6.833        33.00       6.833
  34.00       7.000        35.00       7.000        36.00       7.000
  37.00       7.000        38.00       7.167        39.00       7.167
  40.00       7.167        41.00       7.167        42.00       7.250
  43.00       7.333        44.00       7.333        45.00       7.333
  46.00       7.333        47.00       7.400        48.00       7.500
  49.00       7.500        50.00       7.500        51.00       7.500
  52.00       7.600        53.00       7.667        54.00       7.667
  55.00       7.667        56.00       7.667        57.00       7.667
  58.00       7.833        59.00       7.833        60.00       7.833
  61.00       7.833        62.00       7.833        63.00       8.000
  64.00       8.000        65.00       8.000        66.00       8.000
  67.00       8.000        68.00       8.000        69.00       8.000
  70.00       8.167        71.00       8.167        72.00       8.167
  73.00       8.167        74.00       8.200        75.00       8.333
  76.00       8.333        77.00       8.333        78.00       8.400
  79.00       8.500        80.00       8.500        81.00       8.500
  82.00       8.500        83.00       8.667        84.00       8.667
  85.00       8.667        86.00       8.750        87.00       8.833
  88.00       8.833        89.00       8.833        90.00       9.000
  91.00       9.000        92.00       9.000        93.00       9.000
  94.00       9.000        95.00       9.000        96.00       9.000
  97.00       9.000        98.00       9.000        99.00       9.000

Valid cases    3258      Missing cases      0


AAVGPER4  Mean Perceived Access to Information dimension

Mean          7.093      Std err        .024      Median        7.250
Mode          9.000      Std dev       1.357      Variance      1.841
Kurtosis       .761      S E Kurt       .086      Skewness      -.790
S E Skew       .043      Range         8.000      Minimum       1.000
Maximum       9.000      Sum       23057.867

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       3.200         2.00       3.808         3.00       4.200
   4.00       4.400         5.00       4.667         6.00       4.824
   7.00       5.000         8.00       5.000         9.00       5.000
  10.00       5.200        11.00       5.250        12.00       5.400
  13.00       5.500        14.00       5.600        15.00       5.667
  16.00       5.800        17.00       5.800        18.00       6.000
  19.00       6.000        20.00       6.000        21.00       6.000
  22.00       6.200        23.00       6.200        24.00       6.250
  25.00       6.333        26.00       6.400        27.00       6.400
  28.00       6.400        29.00       6.500        30.00       6.500
  31.00       6.600        32.00       6.600        33.00       6.667
  34.00       6.750        35.00       6.750        36.00       6.800
  37.00       6.800        38.00       6.800        39.00       7.000
  40.00       7.000        41.00       7.000        42.00       7.000
  43.00       7.000        44.00       7.000        45.00       7.000
  46.00       7.000        47.00       7.088        48.00       7.200
  49.00       7.200        50.00       7.250        51.00       7.333
  52.00       7.333        53.00       7.400        54.00       7.400
  55.00       7.400        56.00       7.500        57.00       7.500
  58.00       7.500        59.00       7.500        60.00       7.600
  61.00       7.600        62.00       7.600        63.00       7.667
  64.00       7.750        65.00       7.750        66.00       7.800
  67.00       7.800        68.00       7.800        69.00       8.000
  70.00       8.000        71.00       8.000        72.00       8.000
  73.00       8.000        74.00       8.000        75.00       8.000
  76.00       8.000        77.00       8.200        78.00       8.200
  79.00       8.200        80.00       8.250        81.00       8.333
  82.00       8.400        83.00       8.400        84.00       8.500
  85.00       8.500        86.00       8.600        87.00       8.667
  88.00       8.750        89.00       8.800        90.00       8.800
  91.00       9.000        92.00       9.000        93.00       9.000
  94.00       9.000        95.00       9.000        96.00       9.000
  97.00       9.000        98.00       9.000        99.00       9.000

Valid cases    3251      Missing cases      7






Norms for students and faculty, Health Science only


AVGPER    mean all 25 Perceived core questions

Mean          7.056      Std err        .011      Median        7.188
Mode          7.000      Std dev       1.080      Variance      1.166
Kurtosis      1.501      S E Kurt       .048      Skewness      -.894
S E Skew       .024      Range         8.000      Minimum       1.000
Maximum       9.000      Sum       73301.826

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       3.879         2.00       4.280         3.00       4.640
   4.00       4.870         5.00       5.042         6.00       5.200
   7.00       5.348         8.00       5.458         9.00       5.556
  10.00       5.640        11.00       5.733        12.00       5.800
  13.00       5.880        14.00       5.955        15.00       6.000
  16.00       6.048        17.00       6.120        18.00       6.167
  19.00       6.208        20.00       6.273        21.00       6.320
  22.00       6.360        23.00       6.409        24.00       6.440
  25.00       6.480        26.00       6.520        27.00       6.560
  28.00       6.583        29.00       6.609        30.00       6.640
  31.00       6.680        32.00       6.708        33.00       6.743
  34.00       6.765        35.00       6.800        36.00       6.833
  37.00       6.864        38.00       6.880        39.00       6.917
  40.00       6.947        41.00       6.960        42.00       7.000
  43.00       7.000        44.00       7.042        45.00       7.053
  46.00       7.083        47.00       7.120        48.00       7.136
  49.00       7.160        50.00       7.188        51.00       7.208
  52.00       7.240        53.00       7.261        54.00       7.286
  55.00       7.318        56.00       7.333        57.00       7.360
  58.00       7.391        59.00       7.412        60.00       7.440
  61.00       7.458        62.00       7.480        63.00       7.500
  64.00       7.522        65.00       7.556        66.00       7.571
  67.00       7.600        68.00       7.619        69.00       7.640
  70.00       7.667        71.00       7.688        72.00       7.720
  73.00       7.750        74.00       7.773        75.00       7.800
  76.00       7.833        77.00       7.850        78.00       7.880
  79.00       7.913        80.00       7.950        81.00       7.960
  82.00       8.000        83.00       8.040        84.00       8.070
  85.00       8.095        86.00       8.136        87.00       8.167
  88.00       8.215        89.00       8.261        90.00       8.316
  91.00       8.360        92.00       8.417        93.00       8.480
  94.00       8.532        95.00       8.611        96.00       8.680
  97.00       8.760        98.00       8.840        99.00       9.000

Valid cases   10388      Missing cases      0


AAVGPER1  Mean Perceived Affect of Service dimension

Mean          7.312      Std err        .012      Median        7.500
Mode          9.000      Std dev       1.224      Variance      1.499
Kurtosis      2.270      S E Kurt       .048      Skewness     -1.177
S E Skew       .024      Range         8.000      Minimum       1.000
Maximum       9.000      Sum       75933.235

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       3.415         2.00       4.111         3.00       4.556
   4.00       4.778         5.00       5.000         6.00       5.222
   7.00       5.333         8.00       5.500         9.00       5.625
  10.00       5.714        11.00       5.788        12.00       5.889
  13.00       6.000        14.00       6.111        15.00       6.125
  16.00       6.222        17.00       6.286        18.00       6.333
  19.00       6.444        20.00       6.444        21.00       6.556
  22.00       6.556        23.00       6.625        24.00       6.667
  25.00       6.667        26.00       6.760        27.00       6.778
  28.00       6.778        29.00       6.875        30.00       6.889
  31.00       6.889        32.00       7.000        33.00       7.000
  34.00       7.000        35.00       7.000        36.00       7.111
  37.00       7.111        38.00       7.125        39.00       7.167
  40.00       7.222        41.00       7.222        42.00       7.250
  43.00       7.333        44.00       7.333        45.00       7.333
  46.00       7.375        47.00       7.444        48.00       7.444
  49.00       7.444        50.00       7.500        51.00       7.556
  52.00       7.556        53.00       7.556        54.00       7.625
  55.00       7.667        56.00       7.667        57.00       7.667
  58.00       7.750        59.00       7.778        60.00       7.778
  61.00       7.778        62.00       7.857        63.00       7.889
  64.00       7.889        65.00       7.889        66.00       7.889
  67.00       8.000        68.00       8.000        69.00       8.000
  70.00       8.000        71.00       8.000        72.00       8.111
  73.00       8.111        74.00       8.111        75.00       8.125
  76.00       8.222        77.00       8.222        78.00       8.222
  79.00       8.333        80.00       8.333        81.00       8.333
  82.00       8.444        83.00       8.444        84.00       8.500
  85.00       8.556        86.00       8.556        87.00       8.625
  88.00       8.667        89.00       8.667        90.00       8.778
  91.00       8.778        92.00       8.875        93.00       8.889
  94.00       8.889        95.00       9.000        96.00       9.000
  97.00       9.000        98.00       9.000        99.00       9.000

Valid cases   10385      Missing cases      3


AAVGPER2  Mean Perceived Library as Place dimension

Mean          6.687      Std err        .015      Median        7.000
Mode          7.000      Std dev       1.499      Variance      2.247
Kurtosis       .745      S E Kurt       .049      Skewness      -.811
S E Skew       .024      Range         8.000      Minimum       1.000
Maximum       9.000      Sum       67948.983

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       2.200         2.00       2.800         3.00       3.200
   4.00       3.600         5.00       4.000         6.00       4.000
   7.00       4.333         8.00       4.400         9.00       4.600
  10.00       4.800        11.00       4.800        12.00       5.000
  13.00       5.000        14.00       5.000        15.00       5.200
  16.00       5.200        17.00       5.400        18.00       5.400
  19.00       5.400        20.00       5.500        21.00       5.600
  22.00       5.600        23.00       5.750        24.00       5.800
  25.00       5.800        26.00       5.800        27.00       6.000
  28.00       6.000        29.00       6.000        30.00       6.000
  31.00       6.200        32.00       6.200        33.00       6.200
  34.00       6.200        35.00       6.333        36.00       6.400
  37.00       6.400        38.00       6.400        39.00       6.500
  40.00       6.600        41.00       6.600        42.00       6.600
  43.00       6.600        44.00       6.600        45.00       6.750
  46.00       6.800        47.00       6.800        48.00       6.800
  49.00       7.000        50.00       7.000        51.00       7.000
  52.00       7.000        53.00       7.000        54.00       7.000
  55.00       7.000        56.00       7.000        57.00       7.000
  58.00       7.200        59.00       7.200        60.00       7.200
  61.00       7.200        62.00       7.333        63.00       7.400
  64.00       7.400        65.00       7.400        66.00       7.400
  67.00       7.500        68.00       7.500        69.00       7.600
  70.00       7.600        71.00       7.600        72.00       7.667
  73.00       7.750        74.00       7.800        75.00       7.800
  76.00       7.800        77.00       7.800        78.00       8.000
  79.00       8.000        80.00       8.000        81.00       8.000
  82.00       8.000        83.00       8.000        84.00       8.000
  85.00       8.200        86.00       8.200        87.00       8.200
  88.00       8.333        89.00       8.400        90.00       8.400
  91.00       8.600        92.00       8.600        93.00       8.750
  94.00       8.800        95.00       9.000        96.00       9.000
  97.00       9.000        98.00       9.000        99.00       9.000

Valid cases   10161      Missing cases    227


AAVGPER3  Mean Perceived Personal Control dimension

Mean          7.126      Std err        .011      Median        7.333
Mode          7.000      Std dev       1.169      Variance      1.365
Kurtosis      1.627      S E Kurt       .048      Skewness      -.975
S E Skew       .024      Range         8.000      Minimum       1.000
Maximum       9.000      Sum       74024.167

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       3.600         2.00       4.167         3.00       4.500
   4.00       4.713         5.00       5.000         6.00       5.000
   7.00       5.167         8.00       5.333         9.00       5.500
  10.00       5.667        11.00       5.667        12.00       5.833
  13.00       5.833        14.00       6.000        15.00       6.000
  16.00       6.000        17.00       6.167        18.00       6.167
  19.00       6.167        20.00       6.333        21.00       6.333
  22.00       6.333        23.00       6.400        24.00       6.500
  25.00       6.500        26.00       6.500        27.00       6.667
  28.00       6.667        29.00       6.667        30.00       6.667
  31.00       6.750        32.00       6.833        33.00       6.833
  34.00       6.833        35.00       6.833        36.00       7.000
  37.00       7.000        38.00       7.000        39.00       7.000
  40.00       7.000        41.00       7.000        42.00       7.000
  43.00       7.167        44.00       7.167        45.00       7.167
  46.00       7.167        47.00       7.167        48.00       7.200
  49.00       7.333        50.00       7.333        51.00       7.333
  52.00       7.333        53.00       7.333        54.00       7.333
  55.00       7.400        56.00       7.500        57.00       7.500
  58.00       7.500        59.00       7.500        60.00       7.500
  61.00       7.500        62.00       7.667        63.00       7.667
  64.00       7.667        65.00       7.667        66.00       7.667
  67.00       7.667        68.00       7.750        69.00       7.833
  70.00       7.833        71.00       7.833        72.00       7.833
  73.00       7.833        74.00       7.833        75.00       8.000
  76.00       8.000        77.00       8.000        78.00       8.000
  79.00       8.000        80.00       8.000        81.00       8.167
  82.00       8.167        83.00       8.167        84.00       8.167
  85.00       8.200        86.00       8.333        87.00       8.333
  88.00       8.333        89.00       8.400        90.00       8.500
  91.00       8.500        92.00       8.667        93.00       8.667
  94.00       8.667        95.00       8.833        96.00       8.833
  97.00       9.000        98.00       9.000        99.00       9.000

Valid cases   10388      Missing cases      0


AAVGPER4  Mean Perceived Access to Information dimension

Mean          6.831      Std err        .013      Median        7.000
Mode          7.000      Std dev       1.277      Variance      1.630
Kurtosis      1.363      S E Kurt       .048      Skewness      -.919
S E Skew       .024      Range         8.000      Minimum       1.000
Maximum       9.000      Sum       70878.867

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       3.000         2.00       3.600         3.00       4.000
   4.00       4.204         5.00       4.485         6.00       4.600
   7.00       4.800         8.00       5.000         9.00       5.000
  10.00       5.000        11.00       5.200        12.00       5.333
  13.00       5.400        14.00       5.500        15.00       5.600
  16.00       5.600        17.00       5.750        18.00       5.800
  19.00       5.800        20.00       6.000        21.00       6.000
  22.00       6.000        23.00       6.000        24.00       6.000
  25.00       6.200        26.00       6.200        27.00       6.200
  28.00       6.250        29.00       6.333        30.00       6.333
  31.00       6.400        32.00       6.400        33.00       6.500
  34.00       6.500        35.00       6.500        36.00       6.600
  37.00       6.600        38.00       6.667        39.00       6.667
  40.00       6.750        41.00       6.750        42.00       6.800
  43.00       6.800        44.00       6.800        45.00       7.000
  46.00       7.000        47.00       7.000        48.00       7.000
  49.00       7.000        50.00       7.000        51.00       7.000
  52.00       7.000        53.00       7.000        54.00       7.000
  55.00       7.200        56.00       7.200        57.00       7.200
  58.00       7.250        59.00       7.250        60.00       7.250
  61.00       7.333        62.00       7.333        63.00       7.400
  64.00       7.400        65.00       7.400        66.00       7.500
  67.00       7.500        68.00       7.500        69.00       7.500
  70.00       7.600        71.00       7.600        72.00       7.600
  73.00       7.667        74.00       7.667        75.00       7.750
  76.00       7.750        77.00       7.800        78.00       7.800
  79.00       7.800        80.00       8.000        81.00       8.000
  82.00       8.000        83.00       8.000        84.00       8.000
  85.00       8.000        86.00       8.000        87.00       8.000
  88.00       8.200        89.00       8.200        90.00       8.250
  91.00       8.333        92.00       8.400        93.00       8.500
  94.00       8.500        95.00       8.600        96.00       8.750
  97.00       9.000        98.00       9.000        99.00       9.000

Valid cases   10376      Missing cases     12






Norms for Undergraduate Students


AVGPER    mean all 25 Perceived core questions

Mean          6.919      Std err        .007      Median        7.043
Mode          7.000      Std dev       1.146      Variance      1.314
Kurtosis      1.181      S E Kurt       .030      Skewness      -.752
S E Skew       .015      Range         8.000      Minimum       1.000
Maximum       9.000      Sum      183225.040

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       3.680         2.00       4.208         3.00       4.500
   4.00       4.720         5.00       4.909         6.00       5.000
   7.00       5.120         8.00       5.217         9.00       5.320
  10.00       5.400        11.00       5.474        12.00       5.550
  13.00       5.625        14.00       5.684        15.00       5.760
  16.00       5.818        17.00       5.880        18.00       5.920
  19.00       6.000        20.00       6.040        21.00       6.080
  22.00       6.125        23.00       6.167        24.00       6.208
  25.00       6.250        26.00       6.292        27.00       6.333
  28.00       6.364        29.00       6.409        30.00       6.440
  31.00       6.480        32.00       6.520        33.00       6.556
  34.00       6.583        35.00       6.609        36.00       6.640
  37.00       6.680        38.00       6.708        39.00       6.737
  40.00       6.761        41.00       6.800        42.00       6.826
  43.00       6.857        44.00       6.880        45.00       6.913
  46.00       6.944        47.00       6.960        48.00       7.000
  49.00       7.000        50.00       7.043        51.00       7.080
  52.00       7.091        53.00       7.120        54.00       7.143
  55.00       7.167        56.00       7.200        57.00       7.217
  58.00       7.240        59.00       7.280        60.00       7.304
  61.00       7.333        62.00       7.360        63.00       7.375
  64.00       7.400        65.00       7.440        66.00       7.458
  67.00       7.480        68.00       7.520        69.00       7.545
  70.00       7.565        71.00       7.600        72.00       7.636
  73.00       7.667        74.00       7.682        75.00       7.720
  76.00       7.760        77.00       7.792        78.00       7.818
  79.00       7.840        80.00       7.875        81.00       7.913
  82.00       7.952        83.00       8.000        84.00       8.000
  85.00       8.045        86.00       8.087        87.00       8.130
  88.00       8.174        89.00       8.226        90.00       8.280
  91.00       8.333        92.00       8.400        93.00       8.478
  94.00       8.542        95.00       8.632        96.00       8.714
  97.00       8.810        98.00       8.920        99.00       9.000

Valid cases   26483      Missing cases      0


AAVGPER1  Mean Perceived Affect of Service dimension

Mean          6.922      Std err        .008      Median        7.111
Mode          7.000      Std dev       1.344      Variance      1.808
Kurtosis      1.159      S E Kurt       .030      Skewness      -.884
S E Skew       .015      Range         8.000      Minimum       1.000
Maximum       9.000      Sum      183277.065

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       2.857         2.00       3.556         3.00       4.000
   4.00       4.222         5.00       4.444         6.00       4.667
   7.00       4.778         8.00       5.000         9.00       5.000
  10.00       5.111        11.00       5.222        12.00       5.333
  13.00       5.444        14.00       5.500        15.00       5.556
  16.00       5.667        17.00       5.750        18.00       5.778
  19.00       5.875        20.00       5.889        21.00       6.000
  22.00       6.000        23.00       6.111        24.00       6.111
  25.00       6.167        26.00       6.222        27.00       6.250
  28.00       6.333        29.00       6.333        30.00       6.429
  31.00       6.444        32.00       6.500        33.00       6.556
  34.00       6.556        35.00       6.571        36.00       6.667
  37.00       6.667        38.00       6.667        39.00       6.778
  40.00       6.778        41.00       6.778        42.00       6.875
  43.00       6.889        44.00       6.889        45.00       7.000
  46.00       7.000        47.00       7.000        48.00       7.000
  49.00       7.111        50.00       7.111        51.00       7.111
  52.00       7.125        53.00       7.222        54.00       7.222
  55.00       7.222        56.00       7.250        57.00       7.333
  58.00       7.333        59.00       7.333        60.00       7.400
  61.00       7.444        62.00       7.444        63.00       7.500
  64.00       7.556        65.00       7.556        66.00       7.556
  67.00       7.625        68.00       7.667        69.00       7.667
  70.00       7.714        71.00       7.778        72.00       7.778
  73.00       7.778        74.00       7.875        75.00       7.889
  76.00       7.889        77.00       8.000        78.00       8.000
  79.00       8.000        80.00       8.000        81.00       8.111
  82.00       8.111        83.00       8.167        84.00       8.222
  85.00       8.250        86.00       8.333        87.00       8.333
  88.00       8.444        89.00       8.444        90.00       8.556
  91.00       8.571        92.00       8.667        93.00       8.750
  94.00       8.778        95.00       8.889        96.00       8.889
  97.00       9.000        98.00       9.000        99.00       9.000

Valid cases   26477      Missing cases      6


AAVGPER2  Mean Perceived Library as Place dimension

Mean          6.772      Std err        .009      Median        7.000
Mode          7.000      Std dev       1.431      Variance      2.047
Kurtosis       .763      S E Kurt       .030      Skewness      -.768
S E Skew       .015      Range         8.000      Minimum       1.000
Maximum       9.000      Sum      179159.350

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       2.600         2.00       3.200         3.00       3.600
   4.00       4.000         5.00       4.200         6.00       4.400
   7.00       4.600         8.00       4.600         9.00       4.800
  10.00       5.000        11.00       5.000        12.00       5.000
  13.00       5.200        14.00       5.200        15.00       5.400
  16.00       5.400        17.00       5.400        18.00       5.600
  19.00       5.600        20.00       5.600        21.00       5.750
  22.00       5.800        23.00       5.800        24.00       5.800
  25.00       6.000        26.00       6.000        27.00       6.000
  28.00       6.000        29.00       6.200        30.00       6.200
  31.00       6.200        32.00       6.200        33.00       6.333
  34.00       6.400        35.00       6.400        36.00       6.400
  37.00       6.400        38.00       6.600        39.00       6.600
  40.00       6.600        41.00       6.600        42.00       6.600
  43.00       6.750        44.00       6.800        45.00       6.800
  46.00       6.800        47.00       6.800        48.00       6.800
  49.00       7.000        50.00       7.000        51.00       7.000
  52.00       7.000        53.00       7.000        54.00       7.000
  55.00       7.050        56.00       7.200        57.00       7.200
  58.00       7.200        59.00       7.200        60.00       7.250
  61.00       7.333        62.00       7.400        63.00       7.400
  64.00       7.400        65.00       7.400        66.00       7.400
  67.00       7.500        68.00       7.600        69.00       7.600
  70.00       7.600        71.00       7.600        72.00       7.667
  73.00       7.800        74.00       7.800        75.00       7.800
  76.00       7.800        77.00       7.800        78.00       8.000
  79.00       8.000        80.00       8.000        81.00       8.000
  82.00       8.000        83.00       8.200        84.00       8.200
  85.00       8.200        86.00       8.250        87.00       8.400
  88.00       8.400        89.00       8.400        90.00       8.500
  91.00       8.600        92.00       8.600        93.00       8.800
  94.00       8.800        95.00       9.000        96.00       9.000
  97.00       9.000        98.00       9.000        99.00       9.000

Valid cases   26454      Missing cases     29


AAVGPER3  Mean Perceived Personal Control dimension

Mean          7.076      Std err        .008      Median        7.167
Mode          7.000      Std dev       1.222      Variance      1.492
Kurtosis      1.427      S E Kurt       .030      Skewness      -.897
S E Skew       .015      Range         8.000      Minimum       1.000
Maximum       9.000      Sum      187403.017

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       3.333         2.00       4.000         3.00       4.500
   4.00       4.667         5.00       4.833         6.00       5.000
   7.00       5.167         8.00       5.200         9.00       5.333
  10.00       5.500        11.00       5.500        12.00       5.667
  13.00       5.667        14.00       5.833        15.00       5.833
  16.00       6.000        17.00       6.000        18.00       6.000
  19.00       6.167        20.00       6.167        21.00       6.167
  22.00       6.333        23.00       6.333        24.00       6.333
  25.00       6.333        26.00       6.500        27.00       6.500
  28.00       6.500        29.00       6.500        30.00       6.667
  31.00       6.667        32.00       6.667        33.00       6.667
  34.00       6.750        35.00       6.833        36.00       6.833
  37.00       6.833        38.00       6.833        39.00       6.833
  40.00       7.000        41.00       7.000        42.00       7.000
  43.00       7.000        44.00       7.000        45.00       7.000
  46.00       7.167        47.00       7.167        48.00       7.167
  49.00       7.167        50.00       7.167        51.00       7.250
  52.00       7.333        53.00       7.333        54.00       7.333
  55.00       7.333        56.00       7.333        57.00       7.400
  58.00       7.500        59.00       7.500        60.00       7.500
  61.00       7.500        62.00       7.500        63.00       7.600
  64.00       7.667        65.00       7.667        66.00       7.667
  67.00       7.667        68.00       7.667        69.00       7.800
  70.00       7.833        71.00       7.833        72.00       7.833
  73.00       7.833        74.00       7.833        75.00       8.000
  76.00       8.000        77.00       8.000        78.00       8.000
  79.00       8.000        80.00       8.167        81.00       8.167
  82.00       8.167        83.00       8.167        84.00       8.200
  85.00       8.333        86.00       8.333        87.00       8.333
  88.00       8.500        89.00       8.500        90.00       8.500
  91.00       8.667        92.00       8.667        93.00       8.667
  94.00       8.833        95.00       8.833        96.00       9.000
  97.00       9.000        98.00       9.000        99.00       9.000

Valid cases   26483      Missing cases      0


AAVGPER4  Mean Perceived Access to Information dimension

Mean          6.886      Std err        .008      Median        7.000
Mode          7.000      Std dev       1.301      Variance      1.693
Kurtosis       .963      S E Kurt       .030      Skewness      -.745
S E Skew       .015      Range         8.000      Minimum       1.000
Maximum       9.000      Sum      182014.683

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       3.000         2.00       3.800         3.00       4.000
   4.00       4.400         5.00       4.600         6.00       4.750
   7.00       5.000         8.00       5.000         9.00       5.000
  10.00       5.200        11.00       5.250        12.00       5.333
  13.00       5.400        14.00       5.500        15.00       5.600
  16.00       5.600        17.00       5.667        18.00       5.750
  19.00       5.800        20.00       6.000        21.00       6.000
  22.00       6.000        23.00       6.000        24.00       6.000
  25.00       6.000        26.00       6.200        27.00       6.200
  28.00       6.250        29.00       6.333        30.00       6.333
  31.00       6.400        32.00       6.400        33.00       6.500
  34.00       6.500        35.00       6.500        36.00       6.600
  37.00       6.600        38.00       6.600        39.00       6.667
  40.00       6.667        41.00       6.750        42.00       6.800
  43.00       6.800        44.00       6.800        45.00       7.000
  46.00       7.000        47.00       7.000        48.00       7.000
  49.00       7.000        50.00       7.000        51.00       7.000
  52.00       7.000        53.00       7.000        54.00       7.000
  55.00       7.200        56.00       7.200        57.00       7.200
  58.00       7.250        59.00       7.333        60.00       7.333
  61.00       7.400        62.00       7.400        63.00       7.400
  64.00       7.500        65.00       7.500        66.00       7.500
  67.00       7.500        68.00       7.600        69.00       7.600
  70.00       7.667        71.00       7.667        72.00       7.750
  73.00       7.750        74.00       7.800        75.00       7.800
  76.00       8.000        77.00       8.000        78.00       8.000
  79.00       8.000        80.00       8.000        81.00       8.000
  82.00       8.000        83.00       8.000        84.00       8.000
  85.00       8.200        86.00       8.200        87.00       8.250
  88.00       8.333        89.00       8.400        90.00       8.500
  91.00       8.500        92.00       8.600        93.00       8.667
  94.00       8.800        95.00       9.000        96.00       9.000
  97.00       9.000        98.00       9.000        99.00       9.000

Valid cases   26432      Missing cases     51






Norms for Graduate Students


AVGPER    mean all 25 Perceived core questions

Mean          6.889      Std err        .008      Median        7.000
Mode          7.000      Std dev       1.110      Variance      1.232
Kurtosis      1.083      S E Kurt       .037      Skewness      -.771
S E Skew       .018      Range         8.000      Minimum       1.000
Maximum       9.000      Sum      122182.774

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       3.682         2.00       4.160         3.00       4.455
   4.00       4.680         5.00       4.866         6.00       5.000
   7.00       5.120         8.00       5.240         9.00       5.333
  10.00       5.429        11.00       5.520        12.00       5.579
  13.00       5.640        14.00       5.720        15.00       5.792
  16.00       5.850        17.00       5.913        18.00       5.957
  19.00       6.000        20.00       6.043        21.00       6.087
  22.00       6.133        23.00       6.174        24.00       6.217
  25.00       6.261        26.00       6.304        27.00       6.333
  28.00       6.375        29.00       6.400        30.00       6.440
  31.00       6.478        32.00       6.500        33.00       6.542
  34.00       6.565        35.00       6.600        36.00       6.640
  37.00       6.667        38.00       6.696        39.00       6.720
  40.00       6.760        41.00       6.783        42.00       6.800
  43.00       6.833        44.00       6.864        45.00       6.880
  46.00       6.917        47.00       6.941        48.00       6.960
  49.00       7.000        50.00       7.000        51.00       7.042
  52.00       7.059        53.00       7.087        54.00       7.120
  55.00       7.142        56.00       7.167        57.00       7.200
  58.00       7.217        59.00       7.250        60.00       7.280
  61.00       7.304        62.00       7.324        63.00       7.360
  64.00       7.381        65.00       7.400        66.00       7.435
  67.00       7.455        68.00       7.480        69.00       7.500
  70.00       7.524        71.00       7.560        72.00       7.583
  73.00       7.600        74.00       7.636        75.00       7.667
  76.00       7.682        77.00       7.720        78.00       7.739
  79.00       7.773        80.00       7.800        81.00       7.833
  82.00       7.875        83.00       7.913        84.00       7.952
  85.00       8.000        86.00       8.000        87.00       8.043
  88.00       8.087        89.00       8.130        90.00       8.190
  91.00       8.240        92.00       8.292        93.00       8.360
  94.00       8.429        95.00       8.500        96.00       8.579
  97.00       8.680        98.00       8.800        99.00       8.960

Valid cases   17735      Missing cases      0


AAVGPER1  Mean Perceived Affect of Service dimension

Mean          7.078      Std err        .010      Median        7.222
Mode          8.000      Std dev       1.285      Variance      1.652
Kurtosis      1.616      S E Kurt       .037      Skewness     -1.020
S E Skew       .018      Range         8.000      Minimum       1.000
Maximum       9.000      Sum      125466.619

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       3.000         2.00       3.667         3.00       4.222
   4.00       4.556         5.00       4.760         6.00       4.889
   7.00       5.000         8.00       5.111         9.00       5.250
  10.00       5.375        11.00       5.444        12.00       5.556
  13.00       5.667        14.00       5.750        15.00       5.778
  16.00       5.889        17.00       6.000        18.00       6.000
  19.00       6.111        20.00       6.111        21.00       6.222
  22.00       6.222        23.00       6.333        24.00       6.333
  25.00       6.429        26.00       6.444        27.00       6.500
  28.00       6.556        29.00       6.556        30.00       6.667
  31.00       6.667        32.00       6.667        33.00       6.778
  34.00       6.778        35.00       6.778        36.00       6.875
  37.00       6.889        38.00       6.889        39.00       6.889
  40.00       7.000        41.00       7.000        42.00       7.000
  43.00       7.000        44.00       7.111        45.00       7.111
  46.00       7.125        47.00       7.167        48.00       7.222
  49.00       7.222        50.00       7.222        51.00       7.286
  52.00       7.333        53.00       7.333        54.00       7.333
  55.00       7.429        56.00       7.444        57.00       7.444
  58.00       7.444        59.00       7.500        60.00       7.556
  61.00       7.556        62.00       7.571        63.00       7.667
  64.00       7.667        65.00       7.667        66.00       7.714
  67.00       7.778        68.00       7.778        69.00       7.778
  70.00       7.857        71.00       7.889        72.00       7.889
  73.00       7.889        74.00       8.000        75.00       8.000
  76.00       8.000        77.00       8.000        78.00       8.111
  79.00       8.111        80.00       8.111        81.00       8.143
  82.00       8.222        83.00       8.222        84.00       8.333
  85.00       8.333        86.00       8.375        87.00       8.444
  88.00       8.500        89.00       8.556        90.00       8.556
  91.00       8.667        92.00       8.667        93.00       8.778
  94.00       8.778        95.00       8.889        96.00       9.000
  97.00       9.000        98.00       9.000        99.00       9.000

Valid cases   17726      Missing cases      9


AAVGPER2  Mean Perceived Library as Place dimension

Mean          6.424      Std err        .012      Median        6.600
Mode          7.000      Std dev       1.576      Variance      2.484
Kurtosis       .501      S E Kurt       .037      Skewness      -.744
S E Skew       .019      Range         8.000      Minimum       1.000
Maximum       9.000      Sum      112537.200

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       1.800         2.00       2.400         3.00       2.800
   4.00       3.200         5.00       3.400         6.00       3.600
   7.00       3.800         8.00       4.000         9.00       4.200
  10.00       4.250        11.00       4.400        12.00       4.600
  13.00       4.600        14.00       4.800        15.00       4.800
  16.00       5.000        17.00       5.000        18.00       5.000
  19.00       5.200        20.00       5.200        21.00       5.200
  22.00       5.400        23.00       5.400        24.00       5.400
  25.00       5.500        26.00       5.600        27.00       5.600
  28.00       5.667        29.00       5.800        30.00       5.800
  31.00       5.800        32.00       5.800        33.00       6.000
  34.00       6.000        35.00       6.000        36.00       6.000
  37.00       6.000        38.00       6.200        39.00       6.200
  40.00       6.200        41.00       6.250        42.00       6.400
  43.00       6.400        44.00       6.400        45.00       6.400
  46.00       6.500        47.00       6.600        48.00       6.600
  49.00       6.600        50.00       6.600        51.00       6.667
  52.00       6.750        53.00       6.800        54.00       6.800
  55.00       6.800        56.00       6.800        57.00       7.000
  58.00       7.000        59.00       7.000        60.00       7.000
  61.00       7.000        62.00       7.000        63.00       7.000
  64.00       7.200        65.00       7.200        66.00       7.200
  67.00       7.200        68.00       7.250        69.00       7.400
  70.00       7.400        71.00       7.400        72.00       7.400
  73.00       7.400        74.00       7.500        75.00       7.600
  76.00       7.600        77.00       7.600        78.00       7.667
  79.00       7.800        80.00       7.800        81.00       7.800
  82.00       7.800        83.00       8.000        84.00       8.000
  85.00       8.000        86.00       8.000        87.00       8.000
  88.00       8.200        89.00       8.200        90.00       8.200
  91.00       8.400        92.00       8.400        93.00       8.500
  94.00       8.600        95.00       8.800        96.00       8.800
  97.00       9.000        98.00       9.000        99.00       9.000

Valid cases   17517      Missing cases    218


AAVGPER3  Mean Perceived Personal Control dimension

Mean          7.066      Std err        .009      Median        7.167
Mode          7.000      Std dev       1.171      Variance      1.372
Kurtosis      1.387      S E Kurt       .037      Skewness      -.917
S E Skew       .018      Range         8.000      Minimum       1.000
Maximum       9.000      Sum      125311.633

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       3.500         2.00       4.000         3.00       4.500
   4.00       4.667         5.00       4.967         6.00       5.000
   7.00       5.167         8.00       5.333         9.00       5.349
  10.00       5.500        11.00       5.667        12.00       5.667
  13.00       5.800        14.00       5.833        15.00       5.833
  16.00       6.000        17.00       6.000        18.00       6.000
  19.00       6.167        20.00       6.167        21.00       6.200
  22.00       6.333        23.00       6.333        24.00       6.333
  25.00       6.500        26.00       6.500        27.00       6.500
  28.00       6.500        29.00       6.600        30.00       6.667
  31.00       6.667        32.00       6.667        33.00       6.667
  34.00       6.833        35.00       6.833        36.00       6.833
  37.00       6.833        38.00       6.833        39.00       7.000
  40.00       7.000        41.00       7.000        42.00       7.000
  43.00       7.000        44.00       7.000        45.00       7.000
  46.00       7.167        47.00       7.167        48.00       7.167
  49.00       7.167        50.00       7.167        51.00       7.200
  52.00       7.333        53.00       7.333        54.00       7.333
  55.00       7.333        56.00       7.333        57.00       7.333
  58.00       7.500        59.00       7.500        60.00       7.500
  61.00       7.500        62.00       7.500        63.00       7.500
  64.00       7.667        65.00       7.667        66.00       7.667
  67.00       7.667        68.00       7.667        69.00       7.667
  70.00       7.800        71.00       7.833        72.00       7.833
  73.00       7.833        74.00       7.833        75.00       7.833
  76.00       8.000        77.00       8.000        78.00       8.000
  79.00       8.000        80.00       8.000        81.00       8.000
  82.00       8.000        83.00       8.167        84.00       8.167
  85.00       8.167        86.00       8.200        87.00       8.333
  88.00       8.333        89.00       8.333        90.00       8.400
  91.00       8.500        92.00       8.500        93.00       8.600
  94.00       8.667        95.00       8.667        96.00       8.833
  97.00       9.000        98.00       9.000        99.00       9.000

Valid cases   17735      Missing cases      0


AAVGPER4  Mean Perceived Access to Information dimension

Mean          6.776      Std err        .010      Median        7.000
Mode          7.000      Std dev       1.279      Variance      1.636
Kurtosis      1.137      S E Kurt       .037      Skewness      -.847
S E Skew       .018      Range         8.000      Minimum       1.000
Maximum       9.000      Sum      120056.600

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       3.000         2.00       3.600         3.00       4.000
   4.00       4.200         5.00       4.400         6.00       4.600
   7.00       4.750         8.00       5.000         9.00       5.000
  10.00       5.000        11.00       5.200        12.00       5.250
  13.00       5.333        14.00       5.400        15.00       5.500
  16.00       5.600        17.00       5.600        18.00       5.667
  19.00       5.750        20.00       5.800        21.00       6.000
  22.00       6.000        23.00       6.000        24.00       6.000
  25.00       6.000        26.00       6.000        27.00       6.200
  28.00       6.200        29.00       6.200        30.00       6.250
  31.00       6.333        32.00       6.333        33.00       6.400
  34.00       6.400        35.00       6.500        36.00       6.500
  37.00       6.500        38.00       6.600        39.00       6.600
  40.00       6.600        41.00       6.667        42.00       6.750
  43.00       6.750        44.00       6.800        45.00       6.800
  46.00       6.800        47.00       6.800        48.00       7.000
  49.00       7.000        50.00       7.000        51.00       7.000
  52.00       7.000        53.00       7.000        54.00       7.000
  55.00       7.000        56.00       7.000        57.00       7.200
  58.00       7.200        59.00       7.200        60.00       7.200
  61.00       7.250        62.00       7.250        63.00       7.333
  64.00       7.333        65.00       7.400        66.00       7.400
  67.00       7.400        68.00       7.500        69.00       7.500
  70.00       7.500        71.00       7.600        72.00       7.600
  73.00       7.600        74.00       7.667        75.00       7.667
  76.00       7.667        77.00       7.750        78.00       7.800
  79.00       7.800        80.00       7.800        81.00       8.000
  82.00       8.000        83.00       8.000        84.00       8.000
  85.00       8.000        86.00       8.000        87.00       8.000
  88.00       8.200        89.00       8.200        90.00       8.250
  91.00       8.333        92.00       8.333        93.00       8.400
  94.00       8.500        95.00       8.600        96.00       8.667
  97.00       8.800        98.00       9.000        99.00       9.000

Valid cases   17719      Missing cases     16






Norms for Faculty


AVGPER    mean all 25 Perceived core questions

Mean          6.964      Std err        .008      Median        7.091
Mode          7.000      Std dev       1.117      Variance      1.248
Kurtosis      1.400      S E Kurt       .035      Skewness      -.879
S E Skew       .018      Range         8.000      Minimum       1.000
Maximum       9.000      Sum      132780.413

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       3.676         2.00       4.175         3.00       4.522
   4.00       4.750         5.00       4.920         6.00       5.046
   7.00       5.190         8.00       5.295         9.00       5.400
  10.00       5.480        11.00       5.579        12.00       5.667
  13.00       5.727        14.00       5.800        15.00       5.875
  16.00       5.920        17.00       6.000        18.00       6.040
  19.00       6.080        20.00       6.125        21.00       6.169
  22.00       6.217        23.00       6.250        24.00       6.292
  25.00       6.333        26.00       6.379        27.00       6.417
  28.00       6.450        29.00       6.480        30.00       6.520
  31.00       6.560        32.00       6.600        33.00       6.625
  34.00       6.647        35.00       6.680        36.00       6.720
  37.00       6.750        38.00       6.789        39.00       6.810
  40.00       6.840        41.00       6.875        42.00       6.892
  43.00       6.920        44.00       6.952        45.00       6.960
  46.00       7.000        47.00       7.000        48.00       7.043
  49.00       7.080        50.00       7.091        51.00       7.120
  52.00       7.160        53.00       7.174        54.00       7.200
  55.00       7.240        56.00       7.250        57.00       7.280
  58.00       7.316        59.00       7.333        60.00       7.360
  61.00       7.391        62.00       7.409        63.00       7.440
  64.00       7.458        65.00       7.480        66.00       7.520
  67.00       7.542        68.00       7.565        69.00       7.600
  70.00       7.619        71.00       7.640        72.00       7.680
  73.00       7.700        74.00       7.720        75.00       7.760
  76.00       7.778        77.00       7.800        78.00       7.840
  79.00       7.870        80.00       7.895        81.00       7.920
  82.00       7.958        83.00       8.000        84.00       8.000
  85.00       8.045        86.00       8.083        87.00       8.125
  88.00       8.160        89.00       8.208        90.00       8.250
  91.00       8.313        92.00       8.360        93.00       8.409
  94.00       8.480        95.00       8.550        96.00       8.625
  97.00       8.708        98.00       8.810        99.00       8.951

Valid cases   19067      Missing cases      0


AAVGPER1  Mean Perceived Affect of Service dimension

Mean          7.322      Std err        .009      Median        7.556
Mode          9.000      Std dev       1.266      Variance      1.603
Kurtosis      2.305      S E Kurt       .035      Skewness     -1.218
S E Skew       .018      Range         8.000      Minimum       1.000
Maximum       9.000      Sum      139581.270

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       3.111         2.00       4.000         3.00       4.429
   4.00       4.778         5.00       5.000         6.00       5.111
   7.00       5.286         8.00       5.444         9.00       5.556
  10.00       5.667        11.00       5.778        12.00       5.889
  13.00       6.000        14.00       6.000        15.00       6.111
  16.00       6.222        17.00       6.222        18.00       6.333
  19.00       6.375        20.00       6.444        21.00       6.500
  22.00       6.556        23.00       6.556        24.00       6.667
  25.00       6.667        26.00       6.750        27.00       6.778
  28.00       6.778        29.00       6.875        30.00       6.889
  31.00       6.889        32.00       7.000        33.00       7.000
  34.00       7.000        35.00       7.000        36.00       7.111
  37.00       7.111        38.00       7.125        39.00       7.222
  40.00       7.222        41.00       7.222        42.00       7.286
  43.00       7.333        44.00       7.333        45.00       7.333
  46.00       7.444        47.00       7.444        48.00       7.444
  49.00       7.500        50.00       7.556        51.00       7.556
  52.00       7.571        53.00       7.644        54.00       7.667
  55.00       7.667        56.00       7.667        57.00       7.750
  58.00       7.778        59.00       7.778        60.00       7.778
  61.00       7.875        62.00       7.889        63.00       7.889
  64.00       7.889        65.00       8.000        66.00       8.000
  67.00       8.000        68.00       8.000        69.00       8.000
  70.00       8.111        71.00       8.111        72.00       8.111
  73.00       8.125        74.00       8.222        75.00       8.222
  76.00       8.222        77.00       8.250        78.00       8.333
  79.00       8.333        80.00       8.375        81.00       8.444
  82.00       8.444        83.00       8.500        84.00       8.556
  85.00       8.556        86.00       8.667        87.00       8.667
  88.00       8.714        89.00       8.778        90.00       8.778
  91.00       8.857        92.00       8.889        93.00       8.889
  94.00       9.000        95.00       9.000        96.00       9.000
  97.00       9.000        98.00       9.000        99.00       9.000

Valid cases   19064      Missing cases      3


AAVGPER2  Mean Perceived Library as Place dimension

Mean          6.451      Std err        .012      Median        6.667
Mode          7.000      Std dev       1.637      Variance      2.679
Kurtosis       .330      S E Kurt       .036      Skewness      -.698
S E Skew       .018      Range         8.000      Minimum       1.000
Maximum       9.000      Sum      117139.417

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       1.800         2.00       2.400         3.00       2.800
   4.00       3.000         5.00       3.400         6.00       3.600
   7.00       3.800         8.00       4.000         9.00       4.000
  10.00       4.200        11.00       4.400        12.00       4.500
  13.00       4.600        14.00       4.800        15.00       4.800
  16.00       5.000        17.00       5.000        18.00       5.000
  19.00       5.000        20.00       5.000        21.00       5.200
  22.00       5.200        23.00       5.400        24.00       5.400
  25.00       5.400        26.00       5.500        27.00       5.600
  28.00       5.600        29.00       5.667        30.00       5.800
  31.00       5.800        32.00       5.800        33.00       6.000
  34.00       6.000        35.00       6.000        36.00       6.000
  37.00       6.000        38.00       6.000        39.00       6.200
  40.00       6.200        41.00       6.200        42.00       6.333
  43.00       6.400        44.00       6.400        45.00       6.400
  46.00       6.500        47.00       6.600        48.00       6.600
  49.00       6.600        50.00       6.667        51.00       6.800
  52.00       6.800        53.00       6.800        54.00       6.800
  55.00       7.000        56.00       7.000        57.00       7.000
  58.00       7.000        59.00       7.000        60.00       7.000
  61.00       7.000        62.00       7.000        63.00       7.200
  64.00       7.200        65.00       7.200        66.00       7.200
  67.00       7.333        68.00       7.400        69.00       7.400
  70.00       7.400        71.00       7.500        72.00       7.500
  73.00       7.600        74.00       7.600        75.00       7.600
  76.00       7.750        77.00       7.800        78.00       7.800
  79.00       7.800        80.00       8.000        81.00       8.000
  82.00       8.000        83.00       8.000        84.00       8.000
  85.00       8.000        86.00       8.000        87.00       8.200
  88.00       8.200        89.00       8.333        90.00       8.400
  91.00       8.500        92.00       8.600        93.00       8.667
  94.00       8.800        95.00       9.000        96.00       9.000
  97.00       9.000        98.00       9.000        99.00       9.000

Valid cases   18159      Missing cases    908


AAVGPER3  Mean Perceived Personal Control dimension

Mean          7.041      Std err        .009      Median        7.167
Mode          8.000      Std dev       1.205      Variance      1.452
Kurtosis      1.475      S E Kurt       .035      Skewness      -.935
S E Skew       .018      Range         8.000      Minimum       1.000
Maximum       9.000      Sum      134245.183

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       3.400         2.00       4.000         3.00       4.333
   4.00       4.600         5.00       4.833         6.00       5.000
   7.00       5.167         8.00       5.200         9.00       5.333
  10.00       5.500        11.00       5.500        12.00       5.667
  13.00       5.667        14.00       5.833        15.00       5.833
  16.00       6.000        17.00       6.000        18.00       6.000
  19.00       6.167        20.00       6.167        21.00       6.167
  22.00       6.200        23.00       6.333        24.00       6.333
  25.00       6.333        26.00       6.500        27.00       6.500
  28.00       6.500        29.00       6.500        30.00       6.600
  31.00       6.667        32.00       6.667        33.00       6.667
  34.00       6.667        35.00       6.800        36.00       6.833
  37.00       6.833        38.00       6.833        39.00       6.833
  40.00       7.000        41.00       7.000        42.00       7.000
  43.00       7.000        44.00       7.000        45.00       7.000
  46.00       7.167        47.00       7.167        48.00       7.167
  49.00       7.167        50.00       7.167        51.00       7.167
  52.00       7.200        53.00       7.333        54.00       7.333
  55.00       7.333        56.00       7.333        57.00       7.333
  58.00       7.400        59.00       7.500        60.00       7.500
  61.00       7.500        62.00       7.500        63.00       7.500
  64.00       7.600        65.00       7.667        66.00       7.667
  67.00       7.667        68.00       7.667        69.00       7.667
  70.00       7.750        71.00       7.833        72.00       7.833
  73.00       7.833        74.00       7.833        75.00       7.833
  76.00       8.000        77.00       8.000        78.00       8.000
  79.00       8.000        80.00       8.000        81.00       8.000
  82.00       8.000        83.00       8.167        84.00       8.167
  85.00       8.167        86.00       8.167        87.00       8.333
  88.00       8.333        89.00       8.333        90.00       8.500
  91.00       8.500        92.00       8.500        93.00       8.667
  94.00       8.667        95.00       8.833        96.00       8.833
  97.00       9.000        98.00       9.000        99.00       9.000

Valid cases   19066      Missing cases      1


AAVGPER4  Mean Perceived Access to Information dimension

Mean          6.649      Std err        .009      Median        6.800
Mode          7.000      Std dev       1.268      Variance      1.609
Kurtosis       .974      S E Kurt       .035      Skewness      -.776
S E Skew       .018      Range         8.000      Minimum       1.000
Maximum       9.000      Sum      126649.417

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       3.000         2.00       3.500         3.00       3.800
   4.00       4.200         5.00       4.333         6.00       4.500
   7.00       4.600         8.00       4.800         9.00       4.800
  10.00       5.000        11.00       5.000        12.00       5.200
  13.00       5.200        14.00       5.250        15.00       5.400
  16.00       5.400        17.00       5.500        18.00       5.600
  19.00       5.600        20.00       5.667        21.00       5.750
  22.00       5.800        23.00       5.800        24.00       6.000
  25.00       6.000        26.00       6.000        27.00       6.000
  28.00       6.000        29.00       6.000        30.00       6.200
  31.00       6.200        32.00       6.200        33.00       6.250
  34.00       6.250        35.00       6.333        36.00       6.400
  37.00       6.400        38.00       6.400        39.00       6.500
  40.00       6.500        41.00       6.500        42.00       6.600
  43.00       6.600        44.00       6.600        45.00       6.667
  46.00       6.667        47.00       6.750        48.00       6.750
  49.00       6.800        50.00       6.800        51.00       6.800
  52.00       6.800        53.00       7.000        54.00       7.000
  55.00       7.000        56.00       7.000        57.00       7.000
  58.00       7.000        59.00       7.000        60.00       7.000
  61.00       7.000        62.00       7.200        63.00       7.200
  64.00       7.200        65.00       7.200        66.00       7.250
  67.00       7.250        68.00       7.333        69.00       7.400
  70.00       7.400        71.00       7.400        72.00       7.400
  73.00       7.500        74.00       7.500        75.00       7.500
  76.00       7.600        77.00       7.600        78.00       7.600
  79.00       7.667        80.00       7.667        81.00       7.750
  82.00       7.800        83.00       7.800        84.00       7.800
  85.00       8.000        86.00       8.000        87.00       8.000
  88.00       8.000        89.00       8.000        90.00       8.000
  91.00       8.200        92.00       8.200        93.00       8.250
  94.00       8.400        95.00       8.500        96.00       8.600
  97.00       8.667        98.00       8.800        99.00       9.000

Valid cases   19049      Missing cases     18






Norms for ALL students and faculty


LTOT_AD   LibQUAL+ Total Score "Service Adequacy" Gap

Mean           .521      Std err        .006      Median         .490
Mode           .000      Std dev       1.456      Variance      2.119
Kurtosis      2.208      S E Kurt       .019      Skewness      -.276
S E Skew       .010      Range        17.920      Minimum      -8.960
Maximum       8.960      Sum       32954.070

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -3.581         2.00      -2.790         3.00      -2.370
   4.00      -2.070         5.00      -1.860         6.00      -1.660
   7.00      -1.500         8.00      -1.360         9.00      -1.250
  10.00      -1.140        11.00      -1.050        12.00       -.960
  13.00       -.880        14.00       -.810        15.00       -.740
  16.00       -.680        17.00       -.620        18.00       -.560
  19.00       -.510        20.00       -.460        21.00       -.410
  22.00       -.370        23.00       -.330        24.00       -.290
  25.00       -.240        26.00       -.210        27.00       -.170
  28.00       -.140        29.00       -.100        30.00       -.070
  31.00       -.040        32.00       -.010        33.00        .000
  34.00        .020        35.00        .040        36.00        .070
  37.00        .100        38.00        .130        39.00        .150
  40.00        .180        41.00        .210        42.00        .230
  43.00        .270        44.00        .300        45.00        .330
  46.00        .360        47.00        .390        48.00        .430
  49.00        .460        50.00        .490        51.00        .520
  52.00        .560        53.00        .590        54.00        .630
  55.00        .660        56.00        .690        57.00        .720
  58.00        .760        59.00        .790        60.00        .820
  61.00        .860        62.00        .890        63.00        .930
  64.00        .960        65.00       1.000        66.00       1.030
  67.00       1.070        68.00       1.110        69.00       1.140
  70.00       1.180        71.00       1.220        72.00       1.260
  73.00       1.300        74.00       1.340        75.00       1.380
  76.00       1.430        77.00       1.470        78.00       1.520
  79.00       1.570        80.00       1.620        81.00       1.670
  82.00       1.720        83.00       1.780        84.00       1.840
  85.00       1.900        86.00       1.960        87.00       2.020
  88.00       2.090        89.00       2.170        90.00       2.250
  91.00       2.350        92.00       2.450        93.00       2.560
  94.00       2.700        95.00       2.850        96.00       3.030
  97.00       3.250        98.00       3.560        99.00       4.061

Valid cases   63285      Missing cases      0


SAFFE_AD   Service Affect Service Adequacy Gap (Per - Min)

Mean           .598      Std err        .006      Median         .556
Mode           .000      Std dev       1.451      Variance      2.105
Kurtosis      2.737      S E Kurt       .019      Skewness      -.472
S E Skew       .010      Range        16.000      Minimum      -8.000
Maximum       8.000      Sum       37839.801

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -3.889         2.00      -2.889         3.00      -2.388
   4.00      -2.000         5.00      -1.778         6.00      -1.556
   7.00      -1.402         8.00      -1.222         9.00      -1.111
  10.00      -1.000        11.00       -.889        12.00       -.778
  13.00       -.702        14.00       -.667        15.00       -.556
  16.00       -.480        17.00       -.444        18.00       -.369
  19.00       -.333        20.00       -.264        21.00       -.222
  22.00       -.222        23.00       -.111        24.00       -.111
  25.00       -.111        26.00       -.036        27.00        .000
  28.00        .000        29.00        .000        30.00        .000
  31.00        .000        32.00        .044        33.00        .111
  34.00        .111        35.00        .111        36.00        .156
  37.00        .222        38.00        .222        39.00        .222
  40.00        .267        41.00        .333        42.00        .333
  43.00        .333        44.00        .409        45.00        .444
  46.00        .444        47.00        .462        48.00        .542
  49.00        .556        50.00        .556        51.00        .601
  52.00        .667        53.00        .667        54.00        .667
  55.00        .742        56.00        .778        57.00        .778
  58.00        .822        59.00        .889        60.00        .889
  61.00        .889        62.00        .964        63.00       1.000
  64.00       1.000        65.00       1.044        66.00       1.111
  67.00       1.111        68.00       1.131        69.00       1.222
  70.00       1.222        71.00       1.265        72.00       1.333
  73.00       1.333        74.00       1.381        75.00       1.444
  76.00       1.444        77.00       1.556        78.00       1.556
  79.00       1.621        80.00       1.667        81.00       1.711
  82.00       1.778        83.00       1.796        84.00       1.889
  85.00       1.933        86.00       2.000        87.00       2.076
  88.00       2.111        89.00       2.222        90.00       2.333
  91.00       2.409        92.00       2.489        93.00       2.624
  94.00       2.778        95.00       2.889        96.00       3.076
  97.00       3.267        98.00       3.556        99.00       4.000

Valid cases   63285      Missing cases      0


LIPLA_AD   Lib as Place Service Adequacy Gap (Per - Min)

Mean           .603      Std err        .007      Median         .600
Mode           .000      Std dev       1.784      Variance      3.183
Kurtosis      2.351      S E Kurt       .019      Skewness      -.549
S E Skew       .010      Range        16.000      Minimum      -8.000
Maximum       8.000      Sum       38177.688

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -5.000         2.00      -4.000         3.00      -3.400
   4.00      -2.800         5.00      -2.589         6.00      -2.200
   7.00      -2.000         8.00      -1.800         9.00      -1.600
  10.00      -1.400        11.00      -1.346        12.00      -1.200
  13.00      -1.000        14.00      -1.000        15.00       -.800
  16.00       -.800        17.00       -.600        18.00       -.600
  19.00       -.498        20.00       -.400        21.00       -.400
  22.00       -.338        23.00       -.200        24.00       -.200
  25.00       -.200        26.00       -.070        27.00        .000
  28.00        .000        29.00        .000        30.00        .000
  31.00        .000        32.00        .000        33.00        .000
  34.00        .106        35.00        .200        36.00        .200
  37.00        .200        38.00        .200        39.00        .262
  40.00        .338        41.00        .400        42.00        .400
  43.00        .400        44.00        .400        45.00        .470
  46.00        .532        47.00        .592        48.00        .592
  49.00        .600        50.00        .600        51.00        .600
  52.00        .600        53.00        .722        54.00        .800
  55.00        .800        56.00        .800        57.00        .800
  58.00        .870        59.00        .952        60.00       1.000
  61.00       1.000        62.00       1.000        63.00       1.000
  64.00       1.130        65.00       1.200        66.00       1.200
  67.00       1.200        68.00       1.200        69.00       1.332
  70.00       1.400        71.00       1.400        72.00       1.400
  73.00       1.506        74.00       1.600        75.00       1.600
  76.00       1.600        77.00       1.730        78.00       1.800
  79.00       1.800        80.00       1.836        81.00       2.000
  82.00       2.000        83.00       2.000        84.00       2.200
  85.00       2.200        86.00       2.200        87.00       2.400
  88.00       2.400        89.00       2.600        90.00       2.600
  91.00       2.800        92.00       2.930        93.00       3.000
  94.00       3.200        95.00       3.400        96.00       3.600
  97.00       3.800        98.00       4.200        99.00       4.800

Valid cases   63285      Missing cases      0


INFOA_AD   Info Access Service Adequacy Gap (Per - Min)

Mean           .233      Std err        .005      Median         .206
Mode           .000      Std dev       1.376      Variance      1.893
Kurtosis      2.597      S E Kurt       .019      Skewness      -.458
S E Skew       .010      Range        16.000      Minimum      -8.000
Maximum       8.000      Sum       14766.416

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -4.000         2.00      -3.128         3.00      -2.600
   4.00      -2.400         5.00      -2.128         6.00      -1.928
   7.00      -1.800         8.00      -1.600         9.00      -1.504
  10.00      -1.400        11.00      -1.290        12.00      -1.200
  13.00      -1.128        14.00      -1.000        15.00      -1.000
  16.00       -.890        17.00       -.800        18.00       -.800
  19.00       -.728        20.00       -.632        21.00       -.600
  22.00       -.600        23.00       -.528        24.00       -.432
  25.00       -.400        26.00       -.400        27.00       -.362
  28.00       -.328        29.00       -.232        30.00       -.200
  31.00       -.200        32.00       -.200        33.00       -.134
  34.00       -.104        35.00       -.032        36.00        .000
  37.00        .000        38.00        .000        39.00        .000
  40.00        .000        41.00        .020        42.00        .072
  43.00        .096        44.00        .134        45.00        .168
  46.00        .200        47.00        .200        48.00        .200
  49.00        .200        50.00        .206        51.00        .272
  52.00        .296        53.00        .368        54.00        .400
  55.00        .400        56.00        .400        57.00        .400
  58.00        .438        59.00        .472        60.00        .534
  61.00        .568        62.00        .600        63.00        .600
  64.00        .600        65.00        .652        66.00        .690
  67.00        .762        68.00        .800        69.00        .800
  70.00        .800        71.00        .838        72.00        .890
  73.00        .968        74.00       1.000        75.00       1.000
  76.00       1.000        77.00       1.072        78.00       1.162
  79.00       1.200        80.00       1.200        81.00       1.238
  82.00       1.296        83.00       1.400        84.00       1.400
  85.00       1.452        86.00       1.568        87.00       1.600
  88.00       1.600        89.00       1.762        90.00       1.800
  91.00       1.872        92.00       2.000        93.00       2.072
  94.00       2.200        95.00       2.400        96.00       2.600
  97.00       2.800        98.00       3.000        99.00       3.600

Valid cases   63285      Missing cases      0


PERCO_AD   Personal Control Serv Adequacy Gap (Per - Min)

Mean           .336      Std err        .006      Median         .333
Mode           .000      Std dev       1.496      Variance      2.238
Kurtosis      1.923      S E Kurt       .019      Skewness      -.323
S E Skew       .010      Range        16.000      Minimum      -8.000
Maximum       8.000      Sum       21294.847

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -3.923         2.00      -3.167         3.00      -2.667
   4.00      -2.333         5.00      -2.167         6.00      -2.000
   7.00      -1.833         8.00      -1.667         9.00      -1.500
  10.00      -1.483        11.00      -1.333        12.00      -1.217
  13.00      -1.167        14.00      -1.000        15.00      -1.000
  16.00      -1.000        17.00       -.833        18.00       -.833
  19.00       -.755        20.00       -.667        21.00       -.667
  22.00       -.605        23.00       -.500        24.00       -.500
  25.00       -.500        26.00       -.333        27.00       -.333
  28.00       -.333        29.00       -.333        30.00       -.167
  31.00       -.167        32.00       -.167        33.00       -.167
  34.00       -.105        35.00        .000        36.00        .000
  37.00        .000        38.00        .000        39.00        .000
  40.00        .000        41.00        .000        42.00        .050
  43.00        .167        44.00        .167        45.00        .167
  46.00        .167        47.00        .167        48.00        .268
  49.00        .333        50.00        .333        51.00        .333
  52.00        .333        53.00        .400        54.00        .500
  55.00        .500        56.00        .500        57.00        .500
  58.00        .617        59.00        .667        60.00        .667
  61.00        .667        62.00        .667        63.00        .833
  64.00        .833        65.00        .833        66.00        .833
  67.00        .885        68.00       1.000        69.00       1.000
  70.00       1.000        71.00       1.000        72.00       1.167
  73.00       1.167        74.00       1.167        75.00       1.167
  76.00       1.333        77.00       1.333        78.00       1.333
  79.00       1.400        80.00       1.500        81.00       1.500
  82.00       1.528        83.00       1.667        84.00       1.667
  85.00       1.728        86.00       1.833        87.00       1.833
  88.00       2.000        89.00       2.000        90.00       2.167
  91.00       2.167        92.00       2.333        93.00       2.333
  94.00       2.500        95.00       2.667        96.00       2.833
  97.00       3.167        98.00       3.333        99.00       4.000

Valid cases   63285      Missing cases      0


LITOT_SU   LibQUAL+ Total Score "Service Superiority" Gap

Mean         -1.058      Std err        .005      Median        -.939
Mode           .000      Std dev       1.210      Variance      1.465
Kurtosis      2.773      S E Kurt       .019      Skewness      -.744
S E Skew       .010      Range        17.920      Minimum      -8.960
Maximum       8.960      Sum      -66951.576

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -4.746         2.00      -4.059         3.00      -3.660
   4.00      -3.389         5.00      -3.181         6.00      -3.005
   7.00      -2.866         8.00      -2.737         9.00      -2.627
  10.00      -2.530        11.00      -2.443        12.00      -2.366
  13.00      -2.295        14.00      -2.231        15.00      -2.170
  16.00      -2.110        17.00      -2.052        18.00      -1.999
  19.00      -1.952        20.00      -1.905        21.00      -1.861
  22.00      -1.817        23.00      -1.776        24.00      -1.735
  25.00      -1.694        26.00      -1.654        27.00      -1.618
  28.00      -1.581        29.00      -1.546        30.00      -1.512
  31.00      -1.477        32.00      -1.445        33.00      -1.414
  34.00      -1.381        35.00      -1.349        36.00      -1.318
  37.00      -1.290        38.00      -1.262        39.00      -1.232
  40.00      -1.205        41.00      -1.177        42.00      -1.148
  43.00      -1.120        44.00      -1.095        45.00      -1.070
  46.00      -1.044        47.00      -1.018        48.00       -.991
  49.00       -.965        50.00       -.939        51.00       -.913
  52.00       -.887        53.00       -.861        54.00       -.833
  55.00       -.806        56.00       -.781        57.00       -.756
  58.00       -.729        59.00       -.701        60.00       -.675
  61.00       -.649        62.00       -.623        63.00       -.599
  64.00       -.571        65.00       -.544        66.00       -.518
  67.00       -.491        68.00       -.464        69.00       -.435
  70.00       -.407        71.00       -.380        72.00       -.353
  73.00       -.325        74.00       -.295        75.00       -.268
  76.00       -.240        77.00       -.213        78.00       -.185
  79.00       -.155        80.00       -.128        81.00       -.096
  82.00       -.071        83.00       -.041        84.00       -.004
  85.00        .000        86.00        .027        87.00        .064
  88.00        .105        89.00        .153        90.00        .207
  91.00        .269        92.00        .339        93.00        .413
  94.00        .503        95.00        .615        96.00        .749
  97.00        .920        98.00       1.155        99.00       1.570

Valid cases   63285      Missing cases      0


SAFFE_SU   Serv Affect "Serv Superiority" Gap (Per - Des)

Mean          -.802      Std err        .005      Median        -.624
Mode           .000      Std dev       1.256      Variance      1.577
Kurtosis      3.689      S E Kurt       .019      Skewness     -1.037
S E Skew       .010      Range        16.000      Minimum      -8.000
Maximum       8.000      Sum      -50735.466

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -5.000         2.00      -4.111         3.00      -3.667
   4.00      -3.333         5.00      -3.111         6.00      -2.889
   7.00      -2.667         8.00      -2.556         9.00      -2.444
  10.00      -2.333        11.00      -2.222        12.00      -2.111
  13.00      -2.000        14.00      -1.958        15.00      -1.889
  16.00      -1.778        17.00      -1.778        18.00      -1.667
  19.00      -1.667        20.00      -1.556        21.00      -1.556
  22.00      -1.476        23.00      -1.444        24.00      -1.439
  25.00      -1.333        26.00      -1.333        27.00      -1.291
  28.00      -1.222        29.00      -1.222        30.00      -1.217
  31.00      -1.111        32.00      -1.111        33.00      -1.111
  34.00      -1.063        35.00      -1.000        36.00      -1.000
  37.00      -1.000        38.00       -.943        39.00       -.889
  40.00       -.889        41.00       -.889        42.00       -.842
  43.00       -.778        44.00       -.778        45.00       -.778
  46.00       -.736        47.00       -.667        48.00       -.667
  49.00       -.667        50.00       -.624        51.00       -.556
  52.00       -.556        53.00       -.556        54.00       -.544
  55.00       -.471        56.00       -.444        57.00       -.444
  58.00       -.439        59.00       -.391        60.00       -.333
  61.00       -.333        62.00       -.333        63.00       -.294
  64.00       -.222        65.00       -.222        66.00       -.222
  67.00       -.222        68.00       -.180        69.00       -.111
  70.00       -.111        71.00       -.111        72.00       -.111
  73.00       -.097        74.00        .000        75.00        .000
  76.00        .000        77.00        .000        78.00        .000
  79.00        .000        80.00        .000        81.00        .006
  82.00        .111        83.00        .111        84.00        .111
  85.00        .191        86.00        .222        87.00        .222
  88.00        .333        89.00        .333        90.00        .444
  91.00        .444        92.00        .556        93.00        .667
  94.00        .778        95.00        .889        96.00       1.000
  97.00       1.117        98.00       1.444        99.00       1.889

Valid cases   63285      Missing cases      0


LIPLA_SU  Lib as Place "Serv Superiority" Gap (Per - Des)

Mean          -.843      Std err        .007      Median        -.640
Mode           .000      Std dev       1.691      Variance      2.860
Kurtosis      2.500      S E Kurt       .019      Skewness      -.532
S E Skew       .010      Range        16.000      Minimum      -8.000
Maximum       8.000      Sum      -53366.688

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -6.200         2.00      -5.200         3.00      -4.600
   4.00      -4.200         5.00      -4.000         6.00      -3.600
   7.00      -3.400         8.00      -3.200         9.00      -3.000
  10.00      -2.950        11.00      -2.800        12.00      -2.600
  13.00      -2.600        14.00      -2.400        15.00      -2.400
  16.00      -2.200        17.00      -2.200        18.00      -2.000
  19.00      -2.000        20.00      -2.000        21.00      -1.800
  22.00      -1.800        23.00      -1.800        24.00      -1.600
  25.00      -1.600        26.00      -1.600        27.00      -1.490
  28.00      -1.400        29.00      -1.400        30.00      -1.400
  31.00      -1.290        32.00      -1.200        33.00      -1.200
  34.00      -1.200        35.00      -1.150        36.00      -1.046
  37.00      -1.000        38.00      -1.000        39.00      -1.000
  40.00      -1.000        41.00       -.900        42.00       -.830
  43.00       -.830        44.00       -.800        45.00       -.800
  46.00       -.800        47.00       -.800        48.00       -.750
  49.00       -.656        50.00       -.640        51.00       -.600
  52.00       -.600        53.00       -.600        54.00       -.600
  55.00       -.500        56.00       -.440        57.00       -.400
  58.00       -.400        59.00       -.400        60.00       -.400
  61.00       -.350        62.00       -.290        63.00       -.200
  64.00       -.200        65.00       -.200        66.00       -.200
  67.00       -.200        68.00       -.150        69.00        .000
  70.00        .000        71.00        .000        72.00        .000
  73.00        .000        74.00        .000        75.00        .000
  76.00        .000        77.00        .000        78.00        .094
  79.00        .200        80.00        .200        81.00        .200
  82.00        .247        83.00        .400        84.00        .400
  85.00        .400        86.00        .600        87.00        .600
  88.00        .600        89.00        .800        90.00        .800
  91.00       1.000        92.00       1.044        93.00       1.200
  94.00       1.400        95.00       1.600        96.00       1.800
  97.00       2.200        98.00       2.600        99.00       3.420

Valid cases   63285      Missing cases      0


INFOA_SU  Info Access "Serv Superiority" Gap (Per - Des)

Mean         -1.130      Std err        .005      Median       -1.000
Mode           .000      Std dev       1.194      Variance      1.425
Kurtosis      2.635      S E Kurt       .019      Skewness      -.739
S E Skew       .010      Range        16.000      Minimum      -8.000
Maximum       8.000      Sum      -71508.788

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -4.800         2.00      -4.200         3.00      -3.800
   4.00      -3.438         5.00      -3.200         6.00      -3.038
   7.00      -3.000         8.00      -2.800         9.00      -2.750
  10.00      -2.600        11.00      -2.550        12.00      -2.400
  13.00      -2.388        14.00      -2.238        15.00      -2.200
  16.00      -2.178        17.00      -2.092        18.00      -2.000
  19.00      -2.000        20.00      -1.972        21.00      -1.892
  22.00      -1.800        23.00      -1.800        24.00      -1.788
  25.00      -1.750        26.00      -1.654        27.00      -1.600
  28.00      -1.600        29.00      -1.600        30.00      -1.572
  31.00      -1.550        32.00      -1.438        33.00      -1.400
  34.00      -1.400        35.00      -1.400        36.00      -1.372
  37.00      -1.350        38.00      -1.292        39.00      -1.238
  40.00      -1.200        41.00      -1.200        42.00      -1.200
  43.00      -1.178        44.00      -1.172        45.00      -1.150
  46.00      -1.092        47.00      -1.054        48.00      -1.000
  49.00      -1.000        50.00      -1.000        51.00      -1.000
  52.00       -.978        53.00       -.972        54.00       -.950
  55.00       -.892        56.00       -.854        57.00       -.810
  58.00       -.800        59.00       -.800        60.00       -.800
  61.00       -.778        62.00       -.750        63.00       -.720
  64.00       -.654        65.00       -.610        66.00       -.600
  67.00       -.600        68.00       -.600        69.00       -.578
  70.00       -.572        71.00       -.542        72.00       -.438
  73.00       -.400        74.00       -.400        75.00       -.400
  76.00       -.378        77.00       -.350        78.00       -.304
  79.00       -.200        80.00       -.200        81.00       -.200
  82.00       -.178        83.00       -.172        84.00       -.054
  85.00        .000        86.00        .000        87.00        .000
  88.00        .000        89.00        .006        90.00        .096
  91.00        .200        92.00        .200        93.00        .362
  94.00        .400        95.00        .496        96.00        .600
  97.00        .800        98.00       1.000        99.00       1.428

Valid cases   63285      Missing cases      0


PERCO_SU   Personal Control "Service Superiority" Gap

Mean         -1.099      Std err        .005      Median       -1.000
Mode           .000      Std dev       1.235      Variance      1.526
Kurtosis      2.156      S E Kurt       .019      Skewness      -.765
S E Skew       .010      Range        16.000      Minimum      -8.000
Maximum       8.000      Sum      -69530.065

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -4.833         2.00      -4.167         3.00      -3.833
   4.00      -3.500         5.00      -3.333         6.00      -3.167
   7.00      -3.000         8.00      -2.833         9.00      -2.672
  10.00      -2.667        11.00      -2.500        12.00      -2.500
  13.00      -2.333        14.00      -2.333        15.00      -2.333
  16.00      -2.167        17.00      -2.167        18.00      -2.055
  19.00      -2.000        20.00      -2.000        21.00      -2.000
  22.00      -1.833        23.00      -1.833        24.00      -1.833
  25.00      -1.833        26.00      -1.667        27.00      -1.667
  28.00      -1.667        29.00      -1.667        30.00      -1.505
  31.00      -1.500        32.00      -1.500        33.00      -1.500
  34.00      -1.500        35.00      -1.333        36.00      -1.333
  37.00      -1.333        38.00      -1.333        39.00      -1.333
  40.00      -1.183        41.00      -1.167        42.00      -1.167
  43.00      -1.167        44.00      -1.167        45.00      -1.167
  46.00      -1.005        47.00      -1.000        48.00      -1.000
  49.00      -1.000        50.00      -1.000        51.00      -1.000
  52.00       -.852        53.00       -.833        54.00       -.833
  55.00       -.833        56.00       -.833        57.00       -.833
  58.00       -.683        59.00       -.667        60.00       -.667
  61.00       -.667        62.00       -.667        63.00       -.667
  64.00       -.505        65.00       -.500        66.00       -.500
  67.00       -.500        68.00       -.500        69.00       -.500
  70.00       -.336        71.00       -.333        72.00       -.333
  73.00       -.333        74.00       -.333        75.00       -.222
  76.00       -.167        77.00       -.167        78.00       -.167
  79.00       -.167        80.00       -.167        81.00        .000
  82.00        .000        83.00        .000        84.00        .000
  85.00        .000        86.00        .000        87.00        .000
  88.00        .000        89.00        .167        90.00        .167
  91.00        .167        92.00        .333        93.00        .333
  94.00        .500        95.00        .500        96.00        .667
  97.00        .833        98.00       1.000        99.00       1.500

Valid cases   63285      Missing cases      0






Norms for students and faculty, ARL only


LTOT_AD   LibQUAL+ Total Score "Service Adequacy" Gap

Mean           .505      Std err        .008      Median         .490
Mode           .000      Std dev       1.434      Variance      2.057
Kurtosis      2.138      S E Kurt       .028      Skewness      -.300
S E Skew       .014      Range        17.920      Minimum      -8.960
Maximum       8.960      Sum       15455.930

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -3.552         2.00      -2.760         3.00      -2.340
   4.00      -2.060         5.00      -1.840         6.00      -1.650
   7.00      -1.500         8.00      -1.370         9.00      -1.250
  10.00      -1.150        11.00      -1.050        12.00       -.970
  13.00       -.880        14.00       -.820        15.00       -.750
  16.00       -.699        17.00       -.630        18.00       -.580
  19.00       -.520        20.00       -.480        21.00       -.430
  22.00       -.380        23.00       -.350        24.00       -.310
  25.00       -.260        26.00       -.220        27.00       -.190
  28.00       -.160        29.00       -.120        30.00       -.080
  31.00       -.050        32.00       -.020        33.00        .000
  34.00        .020        35.00        .040        36.00        .070
  37.00        .100        38.00        .130        39.00        .150
  40.00        .180        41.00        .210        42.00        .240
  43.00        .270        44.00        .300        45.00        .330
  46.00        .370        47.00        .400        48.00        .430
  49.00        .460        50.00        .490        51.00        .520
  52.00        .550        53.00        .590        54.00        .620
  55.00        .650        56.00        .680        57.00        .720
  58.00        .750        59.00        .780        60.00        .810
  61.00        .850        62.00        .880        63.00        .920
  64.00        .950        65.00        .990        66.00       1.020
  67.00       1.060        68.00       1.090        69.00       1.126
  70.00       1.160        71.00       1.200        72.00       1.240
  73.00       1.280        74.00       1.320        75.00       1.360
  76.00       1.400        77.00       1.450        78.00       1.490
  79.00       1.550        80.00       1.590        81.00       1.640
  82.00       1.700        83.00       1.750        84.00       1.810
  85.00       1.870        86.00       1.930        87.00       1.990
  88.00       2.060        89.00       2.130        90.00       2.210
  91.00       2.300        92.00       2.400        93.00       2.510
  94.00       2.630        95.00       2.790        96.00       2.960
  97.00       3.170        98.00       3.470        99.00       3.942

Valid cases   30581      Missing cases      0


SAFFE_AD   Service Affect Service Adequacy Gap (Per - Min)

Mean           .601      Std err        .008      Median         .564
Mode           .000      Std dev       1.424      Variance      2.029
Kurtosis      2.792      S E Kurt       .028      Skewness      -.492
S E Skew       .014      Range        16.000      Minimum      -8.000
Maximum       8.000      Sum       18381.823

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -3.778         2.00      -2.889         3.00      -2.333
   4.00      -2.000         5.00      -1.778         6.00      -1.556
   7.00      -1.333         8.00      -1.222         9.00      -1.111
  10.00      -1.000        11.00       -.889        12.00       -.778
  13.00       -.667        14.00       -.667        15.00       -.556
  16.00       -.480        17.00       -.444        18.00       -.340
  19.00       -.333        20.00       -.258        21.00       -.222
  22.00       -.222        23.00       -.111        24.00       -.111
  25.00       -.111        26.00       -.007        27.00        .000
  28.00        .000        29.00        .000        30.00        .000
  31.00        .044        32.00        .111        33.00        .111
  34.00        .111        35.00        .143        36.00        .222
  37.00        .222        38.00        .222        39.00        .267
  40.00        .333        41.00        .333        42.00        .333
  43.00        .396        44.00        .444        45.00        .444
  46.00        .444        47.00        .504        48.00        .556
  49.00        .556        50.00        .564        51.00        .641
  52.00        .667        53.00        .667        54.00        .711
  55.00        .778        56.00        .778        57.00        .778
  58.00        .853        59.00        .889        60.00        .889
  61.00        .907        62.00        .982        63.00       1.000
  64.00       1.000        65.00       1.044        66.00       1.111
  67.00       1.111        68.00       1.129        69.00       1.222
  70.00       1.222        71.00       1.258        72.00       1.333
  73.00       1.333        74.00       1.365        75.00       1.444
  76.00       1.444        77.00       1.520        78.00       1.556
  79.00       1.581        80.00       1.667        81.00       1.667
  82.00       1.778        83.00       1.778        84.00       1.889
  85.00       1.889        86.00       2.000        87.00       2.000
  88.00       2.111        89.00       2.213        90.00       2.222
  91.00       2.333        92.00       2.444        93.00       2.556
  94.00       2.667        95.00       2.822        96.00       3.000
  97.00       3.222        98.00       3.556        99.00       4.000

Valid cases   30581      Missing cases      0


LIPLA_AD   Lib as Place Service Adequacy Gap (Per - Min)

Mean           .599      Std err        .010      Median         .600
Mode           .000      Std dev       1.833      Variance      3.359
Kurtosis      2.255      S E Kurt       .028      Skewness      -.563
S E Skew       .014      Range        16.000      Minimum      -8.000
Maximum       8.000      Sum       18331.560

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -5.200         2.00      -4.000         3.00      -3.400
   4.00      -3.000         5.00      -2.600         6.00      -2.400
   7.00      -2.000         8.00      -1.800         9.00      -1.668
  10.00      -1.600        11.00      -1.400        12.00      -1.200
  13.00      -1.200        14.00      -1.000        15.00      -1.000
  16.00       -.800        17.00       -.800        18.00       -.600
  19.00       -.600        20.00       -.400        21.00       -.400
  22.00       -.400        23.00       -.232        24.00       -.200
  25.00       -.200        26.00       -.146        27.00        .000
  28.00        .000        29.00        .000        30.00        .000
  31.00        .000        32.00        .000        33.00        .062
  34.00        .138        35.00        .200        36.00        .200
  37.00        .200        38.00        .254        39.00        .332
  40.00        .400        41.00        .400        42.00        .400
  43.00        .400        44.00        .470        45.00        .532
  46.00        .592        47.00        .592        48.00        .600
  49.00        .600        50.00        .600        51.00        .600
  52.00        .670        53.00        .732        54.00        .800
  55.00        .800        56.00        .800        57.00        .800
  58.00        .890        59.00        .984        60.00       1.000
  61.00       1.000        62.00       1.000        63.00       1.062
  64.00       1.168        65.00       1.200        66.00       1.200
  67.00       1.200        68.00       1.262        69.00       1.368
  70.00       1.400        71.00       1.400        72.00       1.400
  73.00       1.532        74.00       1.600        75.00       1.600
  76.00       1.600        77.00       1.732        78.00       1.800
  79.00       1.800        80.00       1.906        81.00       2.000
  82.00       2.000        83.00       2.000        84.00       2.200
  85.00       2.200        86.00       2.330        87.00       2.400
  88.00       2.400        89.00       2.600        90.00       2.662
  91.00       2.800        92.00       3.000        93.00       3.062
  94.00       3.200        95.00       3.400        96.00       3.600
  97.00       4.000        98.00       4.356        99.00       5.000

Valid cases   30581      Missing cases      0


INFOA_AD   Info Access Service Adequacy Gap (Per - Min)

Mean           .231      Std err        .008      Median         .238
Mode           .000      Std dev       1.361      Variance      1.852
Kurtosis      2.497      S E Kurt       .028      Skewness      -.421
S E Skew       .014      Range        16.000      Minimum      -8.000
Maximum       8.000      Sum        7066.986

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -3.800         2.00      -3.000         3.00      -2.600
   4.00      -2.290         5.00      -2.000         6.00      -1.876
   7.00      -1.762         8.00      -1.600         9.00      -1.466
  10.00      -1.400        11.00      -1.232        12.00      -1.200
  13.00      -1.128        14.00      -1.000        15.00      -1.000
  16.00       -.904        17.00       -.800        18.00       -.800
  19.00       -.728        20.00       -.632        21.00       -.600
  22.00       -.600        23.00       -.528        24.00       -.476
  25.00       -.400        26.00       -.400        27.00       -.400
  28.00       -.328        29.00       -.290        30.00       -.232
  31.00       -.200        32.00       -.200        33.00       -.194
  34.00       -.128        35.00       -.090        36.00       -.032
  37.00        .000        38.00        .000        39.00        .000
  40.00        .000        41.00        .006        42.00        .072
  43.00        .096        44.00        .134        45.00        .168
  46.00        .200        47.00        .200        48.00        .200
  49.00        .200        50.00        .238        51.00        .272
  52.00        .310        53.00        .368        54.00        .400
  55.00        .400        56.00        .400        57.00        .400
  58.00        .452        59.00        .472        60.00        .562
  61.00        .568        62.00        .600        63.00        .600
  64.00        .600        65.00        .652        66.00        .672
  67.00        .762        68.00        .800        69.00        .800
  70.00        .800        71.00        .838        72.00        .872
  73.00        .968        74.00       1.000        75.00       1.000
  76.00       1.000        77.00       1.072        78.00       1.110
  79.00       1.200        80.00       1.200        81.00       1.200
  82.00       1.272        83.00       1.368        84.00       1.400
  85.00       1.406        86.00       1.510        87.00       1.600
  88.00       1.600        89.00       1.696        90.00       1.800
  91.00       1.838        92.00       2.000        93.00       2.032
  94.00       2.200        95.00       2.400        96.00       2.508
  97.00       2.800        98.00       3.000        99.00       3.600

Valid cases   30581      Missing cases      0


PERCO_AD   Personal Control Serv Adequacy Gap (Per - Min)

Mean           .273      Std err        .008      Median         .333
Mode           .000      Std dev       1.476      Variance      2.177
Kurtosis      1.849      S E Kurt       .028      Skewness      -.351
S E Skew       .014      Range        16.000      Minimum      -8.000
Maximum       8.000      Sum        8361.220

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -3.833         2.00      -3.167         3.00      -2.667
   4.00      -2.500         5.00      -2.167         6.00      -2.000
   7.00      -1.833         8.00      -1.667         9.00      -1.667
  10.00      -1.500        11.00      -1.333        12.00      -1.333
  13.00      -1.167        14.00      -1.167        15.00      -1.000
  16.00      -1.000        17.00      -1.000        18.00       -.833
  19.00       -.833        20.00       -.833        21.00       -.667
  22.00       -.667        23.00       -.667        24.00       -.500
  25.00       -.500        26.00       -.500        27.00       -.450
  28.00       -.333        29.00       -.333        30.00       -.333
  31.00       -.305        32.00       -.167        33.00       -.167
  34.00       -.167        35.00       -.167        36.00       -.105
  37.00        .000        38.00        .000        39.00        .000
  40.00        .000        41.00        .000        42.00        .000
  43.00        .028        44.00        .118        45.00        .167
  46.00        .167        47.00        .167        48.00        .167
  49.00        .218        50.00        .333        51.00        .333
  52.00        .333        53.00        .333        54.00        .383
  55.00        .500        56.00        .500        57.00        .500
  58.00        .500        59.00        .552        60.00        .667
  61.00        .667        62.00        .667        63.00        .667
  64.00        .728        65.00        .833        66.00        .833
  67.00        .833        68.00        .833        69.00       1.000
  70.00       1.000        71.00       1.000        72.00       1.000
  73.00       1.062        74.00       1.167        75.00       1.167
  76.00       1.167        77.00       1.233        78.00       1.333
  79.00       1.333        80.00       1.333        81.00       1.500
  82.00       1.500        83.00       1.500        84.00       1.667
  85.00       1.667        86.00       1.667        87.00       1.833
  88.00       1.833        89.00       2.000        90.00       2.000
  91.00       2.167        92.00       2.167        93.00       2.333
  94.00       2.452        95.00       2.500        96.00       2.695
  97.00       3.000        98.00       3.333        99.00       3.833

Valid cases   30581      Missing cases      0


LITOT_SU   LibQUAL+ Total Score "Service Superiority" Gap

Mean         -1.112      Std err        .007      Median       -1.011
Mode           .000      Std dev       1.190      Variance      1.417
Kurtosis      2.777      S E Kurt       .028      Skewness      -.705
S E Skew       .014      Range        17.920      Minimum      -8.960
Maximum       8.960      Sum      -33990.862

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -4.745         2.00      -4.045         3.00      -3.640
   4.00      -3.380         5.00      -3.179         6.00      -3.002
   7.00      -2.864         8.00      -2.748         9.00      -2.644
  10.00      -2.554        11.00      -2.472        12.00      -2.396
  13.00      -2.321        14.00      -2.259        15.00      -2.203
  16.00      -2.146        17.00      -2.092        18.00      -2.039
  19.00      -1.989        20.00      -1.942        21.00      -1.900
  22.00      -1.860        23.00      -1.818        24.00      -1.779
  25.00      -1.741        26.00      -1.704        27.00      -1.669
  28.00      -1.635        29.00      -1.603        30.00      -1.569
  31.00      -1.537        32.00      -1.506        33.00      -1.472
  34.00      -1.440        35.00      -1.411        36.00      -1.380
  37.00      -1.349        38.00      -1.323        39.00      -1.295
  40.00      -1.266        41.00      -1.236        42.00      -1.210
  43.00      -1.185        44.00      -1.158        45.00      -1.129
  46.00      -1.108        47.00      -1.083        48.00      -1.059
  49.00      -1.035        50.00      -1.011        51.00       -.984
  52.00       -.958        53.00       -.933        54.00       -.909
  55.00       -.883        56.00       -.858        57.00       -.830
  58.00       -.802        59.00       -.778        60.00       -.752
  61.00       -.726        62.00       -.698        63.00       -.671
  64.00       -.647        65.00       -.620        66.00       -.595
  67.00       -.570        68.00       -.542        69.00       -.514
  70.00       -.486        71.00       -.459        72.00       -.429
  73.00       -.401        74.00       -.372        75.00       -.343
  76.00       -.316        77.00       -.285        78.00       -.253
  79.00       -.223        80.00       -.194        81.00       -.166
  82.00       -.132        83.00       -.097        84.00       -.066
  85.00       -.033        86.00        .000        87.00        .012
  88.00        .055        89.00        .100        90.00        .158
  91.00        .219        92.00        .289        93.00        .361
  94.00        .456        95.00        .562        96.00        .699
  97.00        .876        98.00       1.088        99.00       1.483

Valid cases   30581      Missing cases      0


SAFFE_SU   Serv Affect "Serv Superiority" Gap (Per - Des)

Mean          -.836      Std err        .007      Median        -.667
Mode           .000      Std dev       1.233      Variance      1.521
Kurtosis      3.753      S E Kurt       .028      Skewness     -1.008
S E Skew       .014      Range        16.000      Minimum      -8.000
Maximum       8.000      Sum      -25578.388

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -4.889         2.00      -4.111         3.00      -3.667
   4.00      -3.333         5.00      -3.000         6.00      -2.848
   7.00      -2.667         8.00      -2.556         9.00      -2.444
  10.00      -2.333        11.00      -2.222        12.00      -2.111
  13.00      -2.000        14.00      -2.000        15.00      -1.889
  16.00      -1.847        17.00      -1.778        18.00      -1.730
  19.00      -1.667        20.00      -1.624        21.00      -1.556
  22.00      -1.556        23.00      -1.444        24.00      -1.444
  25.00      -1.402        26.00      -1.333        27.00      -1.333
  28.00      -1.291        29.00      -1.222        30.00      -1.222
  31.00      -1.217        32.00      -1.119        33.00      -1.111
  34.00      -1.111        35.00      -1.076        36.00      -1.000
  37.00      -1.000        38.00      -1.000        39.00       -.971
  40.00       -.904        41.00       -.889        42.00       -.889
  43.00       -.883        44.00       -.837        45.00       -.778
  46.00       -.778        47.00       -.778        48.00       -.736
  49.00       -.667        50.00       -.667        51.00       -.667
  52.00       -.642        53.00       -.577        54.00       -.556
  55.00       -.556        56.00       -.556        57.00       -.509
  58.00       -.444        59.00       -.444        60.00       -.444
  61.00       -.402        62.00       -.337        63.00       -.333
  64.00       -.333        65.00       -.328        66.00       -.286
  67.00       -.222        68.00       -.222        69.00       -.222
  70.00       -.214        71.00       -.146        72.00       -.111
  73.00       -.111        74.00       -.111        75.00       -.106
  76.00       -.022        77.00        .000        78.00        .000
  79.00        .000        80.00        .000        81.00        .000
  82.00        .000        83.00        .111        84.00        .111
  85.00        .111        86.00        .222        87.00        .222
  88.00        .243        89.00        .333        90.00        .339
  91.00        .444        92.00        .556        93.00        .556
  94.00        .667        95.00        .778        96.00        .889
  97.00       1.111        98.00       1.333        99.00       1.778

Valid cases   30581      Missing cases      0


LIPLA_SU  Lib as Place "Serv Superiority" Gap (Per - Des)

Mean          -.886      Std err        .010      Median        -.750
Mode           .000      Std dev       1.766      Variance      3.120
Kurtosis      2.284      S E Kurt       .028      Skewness      -.428
S E Skew       .014      Range        16.000      Minimum      -8.000
Maximum       8.000      Sum      -27088.406

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -6.400         2.00      -5.600         3.00      -4.800
   4.00      -4.400         5.00      -4.000         6.00      -3.800
   7.00      -3.600         8.00      -3.400         9.00      -3.200
  10.00      -3.000        11.00      -2.800        12.00      -2.800
  13.00      -2.600        14.00      -2.600        15.00      -2.400
  16.00      -2.400        17.00      -2.200        18.00      -2.200
  19.00      -2.150        20.00      -2.000        21.00      -2.000
  22.00      -1.900        23.00      -1.800        24.00      -1.800
  25.00      -1.750        26.00      -1.600        27.00      -1.600
  28.00      -1.556        29.00      -1.400        30.00      -1.400
  31.00      -1.400        32.00      -1.350        33.00      -1.200
  34.00      -1.200        35.00      -1.200        36.00      -1.200
  37.00      -1.106        38.00      -1.000        39.00      -1.000
  40.00      -1.000        41.00      -1.000        42.00       -.956
  43.00       -.890        44.00       -.830        45.00       -.830
  46.00       -.830        47.00       -.800        48.00       -.800
  49.00       -.800        50.00       -.750        51.00       -.690
  52.00       -.640        53.00       -.600        54.00       -.600
  55.00       -.600        56.00       -.600        57.00       -.506
  58.00       -.456        59.00       -.400        60.00       -.400
  61.00       -.400        62.00       -.400        63.00       -.350
  64.00       -.256        65.00       -.200        66.00       -.200
  67.00       -.200        68.00       -.200        69.00       -.150
  70.00       -.046        71.00        .000        72.00        .000
  73.00        .000        74.00        .000        75.00        .000
  76.00        .000        77.00        .000        78.00        .060
  79.00        .200        80.00        .200        81.00        .200
  82.00        .294        83.00        .400        84.00        .400
  85.00        .444        86.00        .600        87.00        .600
  88.00        .800        89.00        .800        90.00       1.000
  91.00       1.000        92.00       1.200        93.00       1.400
  94.00       1.600        95.00       1.800        96.00       2.000
  97.00       2.400        98.00       2.800        99.00       3.800

Valid cases   30581      Missing cases      0


INFOA_SU  Info Access "Serv Superiority" Gap (Per - Des)

Mean         -1.156      Std err        .007      Median       -1.000
Mode           .000      Std dev       1.167      Variance      1.361
Kurtosis      2.759      S E Kurt       .028      Skewness      -.675
S E Skew       .014      Range        16.000      Minimum      -8.000
Maximum       8.000      Sum      -35349.520

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -4.800         2.00      -4.000         3.00      -3.772
   4.00      -3.400         5.00      -3.200         6.00      -3.000
   7.00      -2.956         8.00      -2.800         9.00      -2.638
  10.00      -2.600        11.00      -2.454        12.00      -2.400
  13.00      -2.372        14.00      -2.210        15.00      -2.200
  16.00      -2.178        17.00      -2.092        18.00      -2.000
  19.00      -2.000        20.00      -1.978        21.00      -1.950
  22.00      -1.800        23.00      -1.800        24.00      -1.800
  25.00      -1.772        26.00      -1.742        27.00      -1.610
  28.00      -1.600        29.00      -1.600        30.00      -1.588
  31.00      -1.572        32.00      -1.514        33.00      -1.416
  34.00      -1.400        35.00      -1.400        36.00      -1.400
  37.00      -1.372        38.00      -1.350        39.00      -1.292
  40.00      -1.238        41.00      -1.200        42.00      -1.200
  43.00      -1.200        44.00      -1.188        45.00      -1.172
  46.00      -1.150        47.00      -1.120        48.00      -1.076
  49.00      -1.010        50.00      -1.000        51.00      -1.000
  52.00      -1.000        53.00       -.988        54.00       -.972
  55.00       -.950        56.00       -.950        57.00       -.892
  58.00       -.838        59.00       -.800        60.00       -.800
  61.00       -.800        62.00       -.800        63.00       -.772
  64.00       -.772        65.00       -.742        66.00       -.654
  67.00       -.600        68.00       -.600        69.00       -.600
  70.00       -.600        71.00       -.578        72.00       -.550
  73.00       -.550        74.00       -.438        75.00       -.400
  76.00       -.400        77.00       -.400        78.00       -.378
  79.00       -.350        80.00       -.304        81.00       -.200
  82.00       -.200        83.00       -.200        84.00       -.178
  85.00       -.150        86.00        .000        87.00        .000
  88.00        .000        89.00        .000        90.00        .022
  91.00        .162        92.00        .200        93.00        .222
  94.00        .400        95.00        .422        96.00        .600
  97.00        .800        98.00       1.000        99.00       1.400

Valid cases   30581      Missing cases      0


PERCO_SU   Personal Control "Service Superiority" Gap

Mean         -1.196      Std err        .007      Median       -1.005
Mode           .000      Std dev       1.206      Variance      1.454
Kurtosis      2.058      S E Kurt       .028      Skewness      -.746
S E Skew       .014      Range        16.000      Minimum      -8.000
Maximum       8.000      Sum      -36559.970

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -4.833         2.00      -4.167         3.00      -3.833
   4.00      -3.500         5.00      -3.333         6.00      -3.167
   7.00      -3.000         8.00      -2.838         9.00      -2.833
  10.00      -2.667        11.00      -2.667        12.00      -2.500
  13.00      -2.500        14.00      -2.333        15.00      -2.333
  16.00      -2.333        17.00      -2.167        18.00      -2.167
  19.00      -2.167        20.00      -2.000        21.00      -2.000
  22.00      -2.000        23.00      -2.000        24.00      -1.833
  25.00      -1.833        26.00      -1.833        27.00      -1.833
  28.00      -1.672        29.00      -1.667        30.00      -1.667
  31.00      -1.667        32.00      -1.667        33.00      -1.500
  34.00      -1.500        35.00      -1.500        36.00      -1.500
  37.00      -1.500        38.00      -1.338        39.00      -1.333
  40.00      -1.333        41.00      -1.333        42.00      -1.333
  43.00      -1.333        44.00      -1.172        45.00      -1.167
  46.00      -1.167        47.00      -1.167        48.00      -1.167
  49.00      -1.167        50.00      -1.005        51.00      -1.000
  52.00      -1.000        53.00      -1.000        54.00      -1.000
  55.00      -1.000        56.00       -.892        57.00       -.833
  58.00       -.833        59.00       -.833        60.00       -.833
  61.00       -.833        62.00       -.833        63.00       -.667
  64.00       -.667        65.00       -.667        66.00       -.667
  67.00       -.667        68.00       -.665        69.00       -.500
  70.00       -.500        71.00       -.500        72.00       -.500
  73.00       -.500        74.00       -.348        75.00       -.333
  76.00       -.333        77.00       -.333        78.00       -.333
  79.00       -.183        80.00       -.167        81.00       -.167
  82.00       -.167        83.00       -.167        84.00        .000
  85.00        .000        86.00        .000        87.00        .000
  88.00        .000        89.00        .000        90.00        .000
  91.00        .167        92.00        .167        93.00        .167
  94.00        .333        95.00        .495        96.00        .500
  97.00        .667        98.00       1.000        99.00       1.333

Valid cases   30581      Missing cases      0






Norms for students and faculty, 4-year only


LTOT_AD   LibQUAL+ Total Score "Service Adequacy" Gap

Mean           .493      Std err        .007      Median         .480
Mode           .000      Std dev       1.468      Variance      2.154
Kurtosis      2.086      S E Kurt       .022      Skewness      -.317
S E Skew       .011      Range        17.920      Minimum      -8.960
Maximum       8.960      Sum       24449.740

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -3.646         2.00      -2.860         3.00      -2.450
   4.00      -2.150         5.00      -1.940         6.00      -1.750
   7.00      -1.580         8.00      -1.430         9.00      -1.310
  10.00      -1.200        11.00      -1.110        12.00      -1.020
  13.00       -.940        14.00       -.870        15.00       -.790
  16.00       -.730        17.00       -.670        18.00       -.610
  19.00       -.560        20.00       -.500        21.00       -.460
  22.00       -.410        23.00       -.370        24.00       -.330
  25.00       -.280        26.00       -.240        27.00       -.200
  28.00       -.170        29.00       -.130        30.00       -.100
  31.00       -.060        32.00       -.030        33.00        .000
  34.00        .000        35.00        .030        36.00        .050
  37.00        .080        38.00        .110        39.00        .140
  40.00        .160        41.00        .190        42.00        .220
  43.00        .250        44.00        .280        45.00        .310
  46.00        .340        47.00        .370        48.00        .410
  49.00        .440        50.00        .480        51.00        .510
  52.00        .540        53.00        .580        54.00        .610
  55.00        .640        56.00        .680        57.00        .710
  58.00        .740        59.00        .780        60.00        .810
  61.00        .840        62.00        .880        63.00        .910
  64.00        .950        65.00        .980        66.00       1.020
  67.00       1.060        68.00       1.090        69.00       1.130
  70.00       1.170        71.00       1.204        72.00       1.250
  73.00       1.290        74.00       1.330        75.00       1.370
  76.00       1.420        77.00       1.460        78.00       1.500
  79.00       1.560        80.00       1.610        81.00       1.650
  82.00       1.710        83.00       1.760        84.00       1.820
  85.00       1.880        86.00       1.940        87.00       2.010
  88.00       2.070        89.00       2.150        90.00       2.240
  91.00       2.330        92.00       2.430        93.00       2.540
  94.00       2.680        95.00       2.830        96.00       3.010
  97.00       3.220        98.00       3.520        99.00       4.020

Valid cases   49639      Missing cases      0


SAFFE_AD   Service Affect Service Adequacy Gap (Per - Min)

Mean           .568      Std err        .007      Median         .556
Mode           .000      Std dev       1.465      Variance      2.146
Kurtosis      2.652      S E Kurt       .022      Skewness      -.513
S E Skew       .011      Range        16.000      Minimum      -8.000
Maximum       8.000      Sum       28214.133

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -4.000         2.00      -3.000         3.00      -2.444
   4.00      -2.111         5.00      -1.889         6.00      -1.667
   7.00      -1.444         8.00      -1.333         9.00      -1.222
  10.00      -1.111        11.00      -1.000        12.00       -.889
  13.00       -.778        14.00       -.667        15.00       -.667
  16.00       -.556        17.00       -.480        18.00       -.444
  19.00       -.369        20.00       -.333        21.00       -.277
  22.00       -.222        23.00       -.222        24.00       -.111
  25.00       -.111        26.00       -.111        27.00       -.036
  28.00        .000        29.00        .000        30.00        .000
  31.00        .000        32.00        .000        33.00        .076
  34.00        .111        35.00        .111        36.00        .111
  37.00        .187        38.00        .222        39.00        .222
  40.00        .231        41.00        .316        42.00        .333
  43.00        .333        44.00        .384        45.00        .444
  46.00        .444        47.00        .444        48.00        .520
  49.00        .556        50.00        .556        51.00        .576
  52.00        .667        53.00        .667        54.00        .667
  55.00        .720        56.00        .778        57.00        .778
  58.00        .787        59.00        .864        60.00        .889
  61.00        .889        62.00        .942        63.00       1.000
  64.00       1.000        65.00       1.007        66.00       1.111
  67.00       1.111        68.00       1.111        69.00       1.190
  70.00       1.222        71.00       1.222        72.00       1.310
  73.00       1.333        74.00       1.333        75.00       1.444
  76.00       1.444        77.00       1.493        78.00       1.556
  79.00       1.556        80.00       1.667        81.00       1.667
  82.00       1.778        83.00       1.778        84.00       1.889
  85.00       1.889        86.00       2.000        87.00       2.009
  88.00       2.111        89.00       2.222        90.00       2.267
  91.00       2.333        92.00       2.444        93.00       2.556
  94.00       2.720        95.00       2.889        96.00       3.000
  97.00       3.222        98.00       3.556        99.00       4.000

Valid cases   49639      Missing cases      0


LIPLA_AD   Lib as Place Service Adequacy Gap (Per - Min)

Mean           .565      Std err        .008      Median         .600
Mode           .000      Std dev       1.803      Variance      3.250
Kurtosis      2.309      S E Kurt       .022      Skewness      -.595
S E Skew       .011      Range        16.000      Minimum      -8.000
Maximum       8.000      Sum       28033.992

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -5.200         2.00      -4.000         3.00      -3.400
   4.00      -3.000         5.00      -2.600         6.00      -2.400
   7.00      -2.000         8.00      -1.800         9.00      -1.669
  10.00      -1.600        11.00      -1.400        12.00      -1.200
  13.00      -1.200        14.00      -1.000        15.00      -1.000
  16.00       -.800        17.00       -.800        18.00       -.600
  19.00       -.600        20.00       -.478        21.00       -.400
  22.00       -.400        23.00       -.338        24.00       -.200
  25.00       -.200        26.00       -.200        27.00       -.070
  28.00        .000        29.00        .000        30.00        .000
  31.00        .000        32.00        .000        33.00        .000
  34.00        .000        35.00        .132        36.00        .200
  37.00        .200        38.00        .200        39.00        .200
  40.00        .330        41.00        .400        42.00        .400
  43.00        .400        44.00        .400        45.00        .454
  46.00        .490        47.00        .592        48.00        .592
  49.00        .600        50.00        .600        51.00        .600
  52.00        .600        53.00        .670        54.00        .760
  55.00        .800        56.00        .800        57.00        .800
  58.00        .800        59.00        .930        60.00       1.000
  61.00       1.000        62.00       1.000        63.00       1.000
  64.00       1.070        65.00       1.200        66.00       1.200
  67.00       1.200        68.00       1.200        69.00       1.290
  70.00       1.400        71.00       1.400        72.00       1.400
  73.00       1.400        74.00       1.584        75.00       1.600
  76.00       1.600        77.00       1.600        78.00       1.800
  79.00       1.800        80.00       1.800        81.00       1.990
  82.00       2.000        83.00       2.000        84.00       2.130
  85.00       2.200        86.00       2.200        87.00       2.400
  88.00       2.400        89.00       2.600        90.00       2.600
  91.00       2.800        92.00       2.800        93.00       3.000
  94.00       3.200        95.00       3.400        96.00       3.600
  97.00       3.800        98.00       4.200        99.00       4.800

Valid cases   49639      Missing cases      0


INFOA_AD   Info Access Service Adequacy Gap (Per - Min)

Mean           .209      Std err        .006      Median         .206
Mode           .000      Std dev       1.388      Variance      1.928
Kurtosis      2.493      S E Kurt       .022      Skewness      -.495
S E Skew       .011      Range        16.000      Minimum      -8.000
Maximum       8.000      Sum       10396.370

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -4.000         2.00      -3.200         3.00      -2.728
   4.00      -2.400         5.00      -2.200         6.00      -2.000
   7.00      -1.800         8.00      -1.606         9.00      -1.600
  10.00      -1.400        11.00      -1.362        12.00      -1.200
  13.00      -1.200        14.00      -1.032        15.00      -1.000
  16.00       -.962        17.00       -.832        18.00       -.800
  19.00       -.800        20.00       -.728        21.00       -.600
  22.00       -.600        23.00       -.600        24.00       -.528
  25.00       -.432        26.00       -.400        27.00       -.400
  28.00       -.362        29.00       -.304        30.00       -.232
  31.00       -.200        32.00       -.200        33.00       -.200
  34.00       -.128        35.00       -.096        36.00       -.032
  37.00        .000        38.00        .000        39.00        .000
  40.00        .000        41.00        .000        42.00        .038
  43.00        .072        44.00        .104        45.00        .162
  46.00        .194        47.00        .200        48.00        .200
  49.00        .200        50.00        .206        51.00        .252
  52.00        .272        53.00        .328        54.00        .368
  55.00        .400        56.00        .400        57.00        .400
  58.00        .406        59.00        .472        60.00        .510
  61.00        .568        62.00        .600        63.00        .600
  64.00        .600        65.00        .632        66.00        .672
  67.00        .710        68.00        .768        69.00        .800
  70.00        .800        71.00        .806        72.00        .872
  73.00        .962        74.00       1.000        75.00       1.000
  76.00       1.000        77.00       1.072        78.00       1.110
  79.00       1.200        80.00       1.200        81.00       1.200
  82.00       1.290        83.00       1.394        84.00       1.400
  85.00       1.438        86.00       1.534        87.00       1.600
  88.00       1.600        89.00       1.710        90.00       1.800
  91.00       1.872        92.00       2.000        93.00       2.038
  94.00       2.200        95.00       2.400        96.00       2.516
  97.00       2.800        98.00       3.000        99.00       3.600

Valid cases   49639      Missing cases      0


PERCO_AD   Personal Control Serv Adequacy Gap (Per - Min)

Mean           .331      Std err        .007      Median         .333
Mode           .000      Std dev       1.506      Variance      2.267
Kurtosis      1.832      S E Kurt       .022      Skewness      -.341
S E Skew       .011      Range        16.000      Minimum      -8.000
Maximum       8.000      Sum       16419.635

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -4.000         2.00      -3.167         3.00      -2.667
   4.00      -2.500         5.00      -2.167         6.00      -2.000
   7.00      -1.833         8.00      -1.667         9.00      -1.500
  10.00      -1.500        11.00      -1.333        12.00      -1.333
  13.00      -1.167        14.00      -1.167        15.00      -1.000
  16.00      -1.000        17.00       -.833        18.00       -.833
  19.00       -.833        20.00       -.667        21.00       -.667
  22.00       -.667        23.00       -.500        24.00       -.500
  25.00       -.500        26.00       -.433        27.00       -.333
  28.00       -.333        29.00       -.333        30.00       -.267
  31.00       -.167        32.00       -.167        33.00       -.167
  34.00       -.167        35.00        .000        36.00        .000
  37.00        .000        38.00        .000        39.00        .000
  40.00        .000        41.00        .000        42.00        .050
  43.00        .167        44.00        .167        45.00        .167
  46.00        .167        47.00        .167        48.00        .278
  49.00        .333        50.00        .333        51.00        .333
  52.00        .333        53.00        .435        54.00        .500
  55.00        .500        56.00        .500        57.00        .500
  58.00        .667        59.00        .667        60.00        .667
  61.00        .667        62.00        .695        63.00        .833
  64.00        .833        65.00        .833        66.00        .833
  67.00        .900        68.00       1.000        69.00       1.000
  70.00       1.000        71.00       1.000        72.00       1.167
  73.00       1.167        74.00       1.167        75.00       1.195
  76.00       1.333        77.00       1.333        78.00       1.333
  79.00       1.500        80.00       1.500        81.00       1.500
  82.00       1.550        83.00       1.667        84.00       1.667
  85.00       1.833        86.00       1.833        87.00       1.833
  88.00       2.000        89.00       2.000        90.00       2.167
  91.00       2.167        92.00       2.333        93.00       2.383
  94.00       2.500        95.00       2.667        96.00       2.833
  97.00       3.167        98.00       3.333        99.00       3.833

Valid cases   49639      Missing cases      0


LITOT_SU   LibQUAL+ Total Score "Service Superiority" Gap

Mean         -1.115      Std err        .005      Median        -.998
Mode           .000      Std dev       1.216      Variance      1.479
Kurtosis      2.744      S E Kurt       .022      Skewness      -.760
S E Skew       .011      Range        17.920      Minimum      -8.960
Maximum       8.960      Sum      -55364.555

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -4.810         2.00      -4.147         3.00      -3.730
   4.00      -3.447         5.00      -3.245         6.00      -3.076
   7.00      -2.929         8.00      -2.811         9.00      -2.694
  10.00      -2.595        11.00      -2.509        12.00      -2.430
  13.00      -2.358        14.00      -2.292        15.00      -2.232
  16.00      -2.177        17.00      -2.120        18.00      -2.066
  19.00      -2.016        20.00      -1.970        21.00      -1.925
  22.00      -1.881        23.00      -1.840        24.00      -1.799
  25.00      -1.761        26.00      -1.723        27.00      -1.683
  28.00      -1.645        29.00      -1.610        30.00      -1.575
  31.00      -1.541        32.00      -1.508        33.00      -1.473
  34.00      -1.441        35.00      -1.410        36.00      -1.379
  37.00      -1.348        38.00      -1.319        39.00      -1.291
  40.00      -1.264        41.00      -1.235        42.00      -1.208
  43.00      -1.181        44.00      -1.152        45.00      -1.123
  46.00      -1.100        47.00      -1.076        48.00      -1.049
  49.00      -1.024        50.00       -.998        51.00       -.970
  52.00       -.944        53.00       -.918        54.00       -.893
  55.00       -.867        56.00       -.838        57.00       -.810
  58.00       -.787        59.00       -.760        60.00       -.734
  61.00       -.707        62.00       -.680        63.00       -.654
  64.00       -.628        65.00       -.604        66.00       -.576
  67.00       -.548        68.00       -.523        69.00       -.494
  70.00       -.467        71.00       -.438        72.00       -.408
  73.00       -.380        74.00       -.350        75.00       -.321
  76.00       -.290        77.00       -.263        78.00       -.231
  79.00       -.202        80.00       -.173        81.00       -.140
  82.00       -.107        83.00       -.079        84.00       -.045
  85.00       -.008        86.00        .000        87.00        .032
  88.00        .069        89.00        .116        90.00        .170
  91.00        .229        92.00        .298        93.00        .371
  94.00        .457        95.00        .568        96.00        .695
  97.00        .866        98.00       1.100        99.00       1.497

Valid cases   49639      Missing cases      0


SAFFE_SU   Serv Affect "Serv Superiority" Gap (Per - Des)

Mean          -.859      Std err        .006      Median        -.667
Mode           .000      Std dev       1.270      Variance      1.612
Kurtosis      3.525      S E Kurt       .022      Skewness     -1.037
S E Skew       .011      Range        16.000      Minimum      -8.000
Maximum       8.000      Sum      -42619.144

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -5.111         2.00      -4.222         3.00      -3.778
   4.00      -3.444         5.00      -3.180         6.00      -2.994
   7.00      -2.778         8.00      -2.637         9.00      -2.472
  10.00      -2.370        11.00      -2.286        12.00      -2.222
  13.00      -2.111        14.00      -2.000        15.00      -1.994
  16.00      -1.889        17.00      -1.836        18.00      -1.778
  19.00      -1.704        20.00      -1.667        21.00      -1.624
  22.00      -1.556        23.00      -1.550        24.00      -1.444
  25.00      -1.444        26.00      -1.402        27.00      -1.333
  28.00      -1.333        29.00      -1.286        30.00      -1.222
  31.00      -1.222        32.00      -1.202        33.00      -1.111
  34.00      -1.111        35.00      -1.111        36.00      -1.063
  37.00      -1.000        38.00      -1.000        39.00      -1.000
  40.00       -.952        41.00       -.889        42.00       -.889
  43.00       -.889        44.00       -.847        45.00       -.778
  46.00       -.778        47.00       -.778        48.00       -.736
  49.00       -.667        50.00       -.667        51.00       -.667
  52.00       -.647        53.00       -.577        54.00       -.556
  55.00       -.556        56.00       -.550        57.00       -.500
  58.00       -.444        59.00       -.444        60.00       -.444
  61.00       -.402        62.00       -.333        63.00       -.333
  64.00       -.333        65.00       -.328        66.00       -.250
  67.00       -.222        68.00       -.222        69.00       -.222
  70.00       -.180        71.00       -.111        72.00       -.111
  73.00       -.111        74.00       -.111        75.00       -.069
  76.00        .000        77.00        .000        78.00        .000
  79.00        .000        80.00        .000        81.00        .000
  82.00        .006        83.00        .111        84.00        .111
  85.00        .111        86.00        .222        87.00        .222
  88.00        .250        89.00        .333        90.00        .339
  91.00        .444        92.00        .556        93.00        .556
  94.00        .667        95.00        .778        96.00        .896
  97.00       1.111        98.00       1.333        99.00       1.778

Valid cases   49639      Missing cases      0


LIPLA_SU  Lib as Place "Serv Superiority" Gap (Per - Des)

Mean          -.909      Std err        .008      Median        -.750
Mode           .000      Std dev       1.702      Variance      2.896
Kurtosis      2.400      S E Kurt       .022      Skewness      -.547
S E Skew       .011      Range        16.000      Minimum      -8.000
Maximum       8.000      Sum      -45132.272

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -6.200         2.00      -5.400         3.00      -4.800
   4.00      -4.400         5.00      -4.000         6.00      -3.800
   7.00      -3.600         8.00      -3.400         9.00      -3.200
  10.00      -3.000        11.00      -2.800        12.00      -2.800
  13.00      -2.600        14.00      -2.556        15.00      -2.400
  16.00      -2.400        17.00      -2.200        18.00      -2.200
  19.00      -2.000        20.00      -2.000        21.00      -2.000
  22.00      -1.800        23.00      -1.800        24.00      -1.800
  25.00      -1.640        26.00      -1.600        27.00      -1.600
  28.00      -1.550        29.00      -1.400        30.00      -1.400
  31.00      -1.400        32.00      -1.356        33.00      -1.240
  34.00      -1.200        35.00      -1.200        36.00      -1.200
  37.00      -1.150        38.00      -1.040        39.00      -1.000
  40.00      -1.000        41.00      -1.000        42.00      -1.000
  43.00       -.900        44.00       -.830        45.00       -.830
  46.00       -.800        47.00       -.800        48.00       -.800
  49.00       -.800        50.00       -.750        51.00       -.656
  52.00       -.640        53.00       -.600        54.00       -.600
  55.00       -.600        56.00       -.600        57.00       -.500
  58.00       -.440        59.00       -.400        60.00       -.400
  61.00       -.400        62.00       -.400        63.00       -.350
  64.00       -.290        65.00       -.200        66.00       -.200
  67.00       -.200        68.00       -.200        69.00       -.156
  70.00       -.100        71.00        .000        72.00        .000
  73.00        .000        74.00        .000        75.00        .000
  76.00        .000        77.00        .000        78.00        .000
  79.00        .100        80.00        .200        81.00        .200
  82.00        .200        83.00        .250        84.00        .400
  85.00        .400        86.00        .400        87.00        .600
  88.00        .600        89.00        .744        90.00        .800
  91.00        .926        92.00       1.000        93.00       1.200
  94.00       1.400        95.00       1.600        96.00       1.800
  97.00       2.000        98.00       2.600        99.00       3.400

Valid cases   49639      Missing cases      0


INFOA_SU  Info Access "Serv Superiority" Gap (Per - Des)

Mean         -1.175      Std err        .005      Median       -1.000
Mode           .000      Std dev       1.198      Variance      1.436
Kurtosis      2.630      S E Kurt       .022      Skewness      -.772
S E Skew       .011      Range        16.000      Minimum      -8.000
Maximum       8.000      Sum      -58313.654

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -4.800         2.00      -4.200         3.00      -3.800
   4.00      -3.600         5.00      -3.372         6.00      -3.178
   7.00      -3.000         8.00      -2.800         9.00      -2.800
  10.00      -2.600        11.00      -2.600        12.00      -2.416
  13.00      -2.400        14.00      -2.372        15.00      -2.200
  16.00      -2.200        17.00      -2.172        18.00      -2.054
  19.00      -2.000        20.00      -2.000        21.00      -1.972
  22.00      -1.904        23.00      -1.800        24.00      -1.800
  25.00      -1.800        26.00      -1.772        27.00      -1.692
  28.00      -1.600        29.00      -1.600        30.00      -1.600
  31.00      -1.572        32.00      -1.550        33.00      -1.476
  34.00      -1.400        35.00      -1.400        36.00      -1.400
  37.00      -1.388        38.00      -1.372        39.00      -1.350
  40.00      -1.276        41.00      -1.210        42.00      -1.200
  43.00      -1.200        44.00      -1.200        45.00      -1.172
  46.00      -1.172        47.00      -1.120        48.00      -1.092
  49.00      -1.038        50.00      -1.000        51.00      -1.000
  52.00      -1.000        53.00      -1.000        54.00       -.972
  55.00       -.950        56.00       -.914        57.00       -.892
  58.00       -.854        59.00       -.800        60.00       -.800
  61.00       -.800        62.00       -.800        63.00       -.772
  64.00       -.750        65.00       -.714        66.00       -.654
  67.00       -.600        68.00       -.600        69.00       -.600
  70.00       -.588        71.00       -.572        72.00       -.550
  73.00       -.492        74.00       -.416        75.00       -.400
  76.00       -.400        77.00       -.400        78.00       -.372
  79.00       -.350        80.00       -.238        81.00       -.200
  82.00       -.200        83.00       -.200        84.00       -.172
  85.00       -.054        86.00        .000        87.00        .000
  88.00        .000        89.00        .000        90.00        .028
  91.00        .200        92.00        .200        93.00        .228
  94.00        .400        95.00        .428        96.00        .600
  97.00        .800        98.00       1.000        99.00       1.400

Valid cases   49639      Missing cases      0


PERCO_SU   Personal Control "Service Superiority" Gap

Mean         -1.132      Std err        .006      Median       -1.000
Mode           .000      Std dev       1.238      Variance      1.533
Kurtosis      2.151      S E Kurt       .022      Skewness      -.769
S E Skew       .011      Range        16.000      Minimum      -8.000
Maximum       8.000      Sum      -56207.460

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -4.833         2.00      -4.167         3.00      -3.833
   4.00      -3.500         5.00      -3.333         6.00      -3.167
   7.00      -3.000         8.00      -2.833         9.00      -2.833
  10.00      -2.667        11.00      -2.667        12.00      -2.500
  13.00      -2.500        14.00      -2.333        15.00      -2.333
  16.00      -2.167        17.00      -2.167        18.00      -2.167
  19.00      -2.005        20.00      -2.000        21.00      -2.000
  22.00      -2.000        23.00      -1.833        24.00      -1.833
  25.00      -1.833        26.00      -1.833        27.00      -1.667
  28.00      -1.667        29.00      -1.667        30.00      -1.667
  31.00      -1.500        32.00      -1.500        33.00      -1.500
  34.00      -1.500        35.00      -1.500        36.00      -1.338
  37.00      -1.333        38.00      -1.333        39.00      -1.333
  40.00      -1.333        41.00      -1.222        42.00      -1.167
  43.00      -1.167        44.00      -1.167        45.00      -1.167
  46.00      -1.167        47.00      -1.017        48.00      -1.000
  49.00      -1.000        50.00      -1.000        51.00      -1.000
  52.00      -1.000        53.00       -.893        54.00       -.833
  55.00       -.833        56.00       -.833        57.00       -.833
  58.00       -.833        59.00       -.737        60.00       -.667
  61.00       -.667        62.00       -.667        63.00       -.667
  64.00       -.667        65.00       -.555        66.00       -.500
  67.00       -.500        68.00       -.500        69.00       -.500
  70.00       -.500        71.00       -.348        72.00       -.333
  73.00       -.333        74.00       -.333        75.00       -.333
  76.00       -.222        77.00       -.167        78.00       -.167
  79.00       -.167        80.00       -.167        81.00       -.167
  82.00        .000        83.00        .000        84.00        .000
  85.00        .000        86.00        .000        87.00        .000
  88.00        .000        89.00        .167        90.00        .167
  91.00        .167        92.00        .333        93.00        .333
  94.00        .500        95.00        .500        96.00        .667
  97.00        .833        98.00       1.000        99.00       1.500

Valid cases   49639      Missing cases      0






Norms for students and faculty, Community College only


LITOT_AD   LibQUAL+ Total Score "Service Adequacy" Gap

Mean           .600      Std err        .026      Median         .366
Mode           .000      Std dev       1.469      Variance      2.158
Kurtosis      3.177      S E Kurt       .086      Skewness       .147
S E Skew       .043      Range        16.671      Minimum      -7.711
Maximum       8.960      Sum        1953.756

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -3.708         2.00      -2.642         3.00      -2.038
   4.00      -1.681         5.00      -1.427         6.00      -1.287
   7.00      -1.132         8.00      -1.022         9.00       -.908
  10.00       -.810        11.00       -.735        12.00       -.668
  13.00       -.574        14.00       -.527        15.00       -.462
  16.00       -.419        17.00       -.387        18.00       -.336
  19.00       -.287        20.00       -.250        21.00       -.218
  22.00       -.184        23.00       -.147        24.00       -.122
  25.00       -.094        26.00       -.072        27.00       -.049
  28.00       -.035        29.00       -.006        30.00        .000
  31.00        .000        32.00        .000        33.00        .000
  34.00        .014        35.00        .029        36.00        .044
  37.00        .055        38.00        .072        39.00        .088
  40.00        .100        41.00        .124        42.00        .142
  43.00        .167        44.00        .191        45.00        .217
  46.00        .232        47.00        .266        48.00        .295
  49.00        .329        50.00        .366        51.00        .400
  52.00        .439        53.00        .468        54.00        .496
  55.00        .542        56.00        .575        57.00        .610
  58.00        .638        59.00        .671        60.00        .694
  61.00        .732        62.00        .772        63.00        .803
  64.00        .848        65.00        .879        66.00        .928
  67.00        .974        68.00       1.037        69.00       1.074
  70.00       1.116        71.00       1.171        72.00       1.212
  73.00       1.247        74.00       1.299        75.00       1.343
  76.00       1.393        77.00       1.438        78.00       1.509
  79.00       1.575        80.00       1.666        81.00       1.727
  82.00       1.789        83.00       1.871        84.00       1.945
  85.00       2.004        86.00       2.078        87.00       2.155
  88.00       2.248        89.00       2.316        90.00       2.421
  91.00       2.576        92.00       2.696        93.00       2.813
  94.00       2.996        95.00       3.180        96.00       3.401
  97.00       3.634        98.00       3.925        99.00       4.639

Valid cases    3258      Missing cases      0


SAFFE_AD   Service Affect Service Adequacy Gap (Per - Min)

Mean           .584      Std err        .025      Median         .333
Mode           .000      Std dev       1.449      Variance      2.099
Kurtosis      2.921      S E Kurt       .086      Skewness      -.064
S E Skew       .043      Range        15.778      Minimum      -7.778
Maximum       8.000      Sum        1901.104

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -3.667         2.00      -2.721         3.00      -2.215
   4.00      -1.778         5.00      -1.556         6.00      -1.333
   7.00      -1.111         8.00      -1.000         9.00       -.889
  10.00       -.778        11.00       -.667        12.00       -.667
  13.00       -.556        14.00       -.444        15.00       -.444
  16.00       -.333        17.00       -.333        18.00       -.222
  19.00       -.222        20.00       -.222        21.00       -.193
  22.00       -.111        23.00       -.111        24.00       -.111
  25.00       -.067        26.00        .000        27.00        .000
  28.00        .000        29.00        .000        30.00        .000
  31.00        .000        32.00        .000        33.00        .000
  34.00        .000        35.00        .000        36.00        .000
  37.00        .044        38.00        .093        39.00        .111
  40.00        .111        41.00        .111        42.00        .111
  43.00        .163        44.00        .222        45.00        .222
  46.00        .222        47.00        .231        48.00        .333
  49.00        .333        50.00        .333        51.00        .362
  52.00        .444        53.00        .444        54.00        .465
  55.00        .556        56.00        .556        57.00        .600
  58.00        .667        59.00        .667        60.00        .676
  61.00        .778        62.00        .778        63.00        .778
  64.00        .889        65.00        .889        66.00        .889
  67.00       1.000        68.00       1.000        69.00       1.000
  70.00       1.111        71.00       1.111        72.00       1.187
  73.00       1.222        74.00       1.297        75.00       1.333
  76.00       1.423        77.00       1.444        78.00       1.520
  79.00       1.556        80.00       1.667        81.00       1.667
  82.00       1.778        83.00       1.853        84.00       1.889
  85.00       2.000        86.00       2.111        87.00       2.111
  88.00       2.222        89.00       2.333        90.00       2.444
  91.00       2.556        92.00       2.667        93.00       2.778
  94.00       2.889        95.00       3.077        96.00       3.222
  97.00       3.556        98.00       3.778        99.00       4.444

Valid cases    3258      Missing cases      0


LIPLA_AD   Lib as Place Service Adequacy Gap (Per - Min)

Mean           .618      Std err        .028      Median         .400
Mode           .000      Std dev       1.576      Variance      2.484
Kurtosis      2.772      S E Kurt       .086      Skewness      -.061
S E Skew       .043      Range        15.800      Minimum      -7.800
Maximum       8.000      Sum        2013.966

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -4.200         2.00      -3.000         3.00      -2.400
   4.00      -2.000         5.00      -1.800         6.00      -1.400
   7.00      -1.399         8.00      -1.200         9.00      -1.000
  10.00      -1.000        11.00       -.800        12.00       -.800
  13.00       -.600        14.00       -.600        15.00       -.400
  16.00       -.400        17.00       -.400        18.00       -.400
  19.00       -.200        20.00       -.200        21.00       -.200
  22.00       -.200        23.00       -.200        24.00        .000
  25.00        .000        26.00        .000        27.00        .000
  28.00        .000        29.00        .000        30.00        .000
  31.00        .000        32.00        .000        33.00        .000
  34.00        .000        35.00        .000        36.00        .000
  37.00        .000        38.00        .000        39.00        .102
  40.00        .132        41.00        .200        42.00        .200
  43.00        .200        44.00        .200        45.00        .200
  46.00        .236        47.00        .330        48.00        .400
  49.00        .400        50.00        .400        51.00        .400
  52.00        .400        53.00        .462        54.00        .560
  55.00        .600        56.00        .600        57.00        .600
  58.00        .600        59.00        .700        60.00        .800
  61.00        .800        62.00        .800        63.00        .800
  64.00        .932        65.00       1.000        66.00       1.000
  67.00       1.000        68.00       1.000        69.00       1.200
  70.00       1.200        71.00       1.200        72.00       1.215
  73.00       1.400        74.00       1.400        75.00       1.400
  76.00       1.600        77.00       1.600        78.00       1.600
  79.00       1.600        80.00       1.800        81.00       1.800
  82.00       1.925        83.00       2.000        84.00       2.000
  85.00       2.000        86.00       2.200        87.00       2.200
  88.00       2.400        89.00       2.532        90.00       2.600
  91.00       2.795        92.00       2.800        93.00       3.000
  94.00       3.200        95.00       3.400        96.00       3.600
  97.00       3.800        98.00       4.200        99.00       4.800

Valid cases    3258      Missing cases      0


INFOA_AD   Info Access Service Adequacy Gap (Per - Min)

Mean           .444      Std err        .023      Median         .252
Mode           .000      Std dev       1.308      Variance      1.710
Kurtosis      3.631      S E Kurt       .086      Skewness       .062
S E Skew       .043      Range        14.800      Minimum      -6.800
Maximum       8.000      Sum        1445.770

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -3.400         2.00      -2.587         3.00      -2.012
   4.00      -1.800         5.00      -1.600         6.00      -1.400
   7.00      -1.200         8.00      -1.006         9.00      -1.000
  10.00       -.832        11.00       -.800        12.00       -.728
  13.00       -.600        14.00       -.600        15.00       -.534
  16.00       -.400        17.00       -.400        18.00       -.362
  19.00       -.238        20.00       -.200        21.00       -.200
  22.00       -.200        23.00       -.168        24.00       -.095
  25.00       -.006        26.00        .000        27.00        .000
  28.00        .000        29.00        .000        30.00        .000
  31.00        .000        32.00        .000        33.00        .000
  34.00        .000        35.00        .000        36.00        .023
  37.00        .064        38.00        .072        39.00        .096
  40.00        .104        41.00        .137        42.00        .162
  43.00        .168        44.00        .200        45.00        .200
  46.00        .200        47.00        .200        48.00        .200
  49.00        .200        50.00        .252        51.00        .285
  52.00        .332        53.00        .394        54.00        .400
  55.00        .400        56.00        .400        57.00        .400
  58.00        .438        59.00        .490        60.00        .510
  61.00        .568        62.00        .600        63.00        .600
  64.00        .600        65.00        .643        66.00        .728
  67.00        .800        68.00        .800        69.00        .800
  70.00        .872        71.00        .933        72.00       1.000
  73.00       1.000        74.00       1.000        75.00       1.072
  76.00       1.162        77.00       1.200        78.00       1.200
  79.00       1.272        80.00       1.368        81.00       1.400
  82.00       1.400        83.00       1.406        84.00       1.528
  85.00       1.600        86.00       1.600        87.00       1.768
  88.00       1.800        89.00       1.910        90.00       2.000
  91.00       2.096        92.00       2.200        93.00       2.400
  94.00       2.435        95.00       2.600        96.00       2.887
  97.00       3.001        98.00       3.431        99.00       4.200

Valid cases    3258      Missing cases      0


PERCO_AD   Personal Control Serv Adequacy Gap (Per - Min)

Mean           .464      Std err        .026      Median         .333
Mode           .000      Std dev       1.469      Variance      2.159
Kurtosis      2.949      S E Kurt       .086      Skewness       .046
S E Skew       .043      Range        15.500      Minimum      -7.500
Maximum       8.000      Sum        1512.395

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -3.833         2.00      -2.783         3.00      -2.333
   4.00      -2.000         5.00      -1.833         6.00      -1.667
   7.00      -1.333         8.00      -1.333         9.00      -1.167
  10.00      -1.012        11.00      -1.000        12.00       -.833
  13.00       -.833        14.00       -.667        15.00       -.667
  16.00       -.638        17.00       -.500        18.00       -.500
  19.00       -.494        20.00       -.333        21.00       -.333
  22.00       -.333        23.00       -.167        24.00       -.167
  25.00       -.167        26.00       -.167        27.00       -.167
  28.00       -.105        29.00        .000        30.00        .000
  31.00        .000        32.00        .000        33.00        .000
  34.00        .000        35.00        .000        36.00        .000
  37.00        .000        38.00        .000        39.00        .000
  40.00        .000        41.00        .000        42.00        .028
  43.00        .062        44.00        .117        45.00        .167
  46.00        .167        47.00        .167        48.00        .167
  49.00        .216        50.00        .333        51.00        .333
  52.00        .333        53.00        .333        54.00        .333
  55.00        .395        56.00        .500        57.00        .500
  58.00        .500        59.00        .500        60.00        .550
  61.00        .667        62.00        .667        63.00        .667
  64.00        .695        65.00        .833        66.00        .833
  67.00        .833        68.00        .883        69.00       1.000
  70.00       1.000        71.00       1.000        72.00       1.028
  73.00       1.167        74.00       1.167        75.00       1.167
  76.00       1.333        77.00       1.333        78.00       1.334
  79.00       1.500        80.00       1.500        81.00       1.555
  82.00       1.667        83.00       1.667        84.00       1.833
  85.00       1.833        86.00       1.892        87.00       2.000
  88.00       2.000        89.00       2.167        90.00       2.217
  91.00       2.333        92.00       2.500        93.00       2.667
  94.00       2.833        95.00       3.000        96.00       3.167
  97.00       3.500        98.00       3.833        99.00       4.354

Valid cases    3258      Missing cases      0


LITOT_SU   LibQUAL+ Total Score "Service Superiority" Gap

Mean          -.583      Std err        .021      Median        -.364
Mode           .000      Std dev       1.185      Variance      1.404
Kurtosis      3.647      S E Kurt       .086      Skewness      -.862
S E Skew       .043      Range        12.191      Minimum      -7.711
Maximum       4.480      Sum       -1898.705

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -4.200         2.00      -3.708         3.00      -3.349
   4.00      -2.998         5.00      -2.705         6.00      -2.535
   7.00      -2.347         8.00      -2.217         9.00      -2.122
  10.00      -2.023        11.00      -1.920        12.00      -1.827
  13.00      -1.745        14.00      -1.682        15.00      -1.623
  16.00      -1.560        17.00      -1.504        18.00      -1.460
  19.00      -1.424        20.00      -1.383        21.00      -1.333
  22.00      -1.276        23.00      -1.222        24.00      -1.184
  25.00      -1.140        26.00      -1.108        27.00      -1.068
  28.00      -1.033        29.00       -.996        30.00       -.960
  31.00       -.922        32.00       -.882        33.00       -.836
  34.00       -.802        35.00       -.774        36.00       -.739
  37.00       -.704        38.00       -.676        39.00       -.637
  40.00       -.602        41.00       -.571        42.00       -.550
  43.00       -.522        44.00       -.492        45.00       -.471
  46.00       -.444        47.00       -.420        48.00       -.404
  49.00       -.380        50.00       -.364        51.00       -.339
  52.00       -.315        53.00       -.293        54.00       -.265
  55.00       -.249        56.00       -.229        57.00       -.217
  58.00       -.199        59.00       -.181        60.00       -.168
  61.00       -.150        62.00       -.133        63.00       -.117
  64.00       -.096        65.00       -.086        66.00       -.073
  67.00       -.055        68.00       -.041        69.00       -.028
  70.00       -.008        71.00        .000        72.00        .000
  73.00        .000        74.00        .000        75.00        .002
  76.00        .023        77.00        .048        78.00        .064
  79.00        .095        80.00        .120        81.00        .140
  82.00        .171        83.00        .204        84.00        .241
  85.00        .280        86.00        .341        87.00        .374
  88.00        .439        89.00        .497        90.00        .556
  91.00        .628        92.00        .687        93.00        .769
  94.00        .868        95.00       1.030        96.00       1.180
  97.00       1.414        98.00       1.666        99.00       2.234

Valid cases    3258      Missing cases      0


SAFFE_SU   Serv Affect "Serv Superiority" Gap (Per - Des)

Mean          -.466      Std err        .021      Median        -.218
Mode           .000      Std dev       1.215      Variance      1.477
Kurtosis      4.263      S E Kurt       .086      Skewness     -1.102
S E Skew       .043      Range        12.561      Minimum      -7.778
Maximum       4.783      Sum       -1519.744

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -4.667         2.00      -3.889         3.00      -3.411
   4.00      -3.000         5.00      -2.667         6.00      -2.474
   7.00      -2.333         8.00      -2.111         9.00      -2.000
  10.00      -1.889        11.00      -1.778        12.00      -1.667
  13.00      -1.661        14.00      -1.556        15.00      -1.444
  16.00      -1.444        17.00      -1.333        18.00      -1.291
  19.00      -1.222        20.00      -1.186        21.00      -1.111
  22.00      -1.111        23.00      -1.000        24.00      -1.000
  25.00       -.994        26.00       -.889        27.00       -.889
  28.00       -.883        29.00       -.778        30.00       -.778
  31.00       -.693        32.00       -.667        33.00       -.667
  34.00       -.556        35.00       -.556        36.00       -.556
  37.00       -.515        38.00       -.444        39.00       -.444
  40.00       -.444        41.00       -.364        42.00       -.333
  43.00       -.333        44.00       -.333        45.00       -.328
  46.00       -.222        47.00       -.222        48.00       -.222
  49.00       -.222        50.00       -.218        51.00       -.180
  52.00       -.111        53.00       -.111        54.00       -.111
  55.00       -.111        56.00       -.111        57.00       -.111
  58.00       -.106        59.00       -.063        60.00        .000
  61.00        .000        62.00        .000        63.00        .000
  64.00        .000        65.00        .000        66.00        .000
  67.00        .000        68.00        .000        69.00        .000
  70.00        .000        71.00        .000        72.00        .000
  73.00        .000        74.00        .038        75.00        .111
  76.00        .111        77.00        .111        78.00        .111
  79.00        .153        80.00        .222        81.00        .222
  82.00        .222        83.00        .333        84.00        .333
  85.00        .352        86.00        .444        87.00        .444
  88.00        .556        89.00        .556        90.00        .667
  91.00        .778        92.00        .821        93.00        .889
  94.00       1.000        95.00       1.111        96.00       1.333
  97.00       1.444        98.00       1.778        99.00       2.444

Valid cases    3258      Missing cases      0


LIPLA_SU  Lib as Place "Serv Superiority" Gap (Per - Des)

Mean          -.441      Std err        .024      Median        -.200
Mode           .000      Std dev       1.367      Variance      1.868
Kurtosis      4.056      S E Kurt       .086      Skewness      -.840
S E Skew       .043      Range        14.800      Minimum      -7.800
Maximum       7.000      Sum       -1435.926

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -5.000         2.00      -4.200         3.00      -3.600
   4.00      -3.200         5.00      -3.000         6.00      -2.646
   7.00      -2.400         8.00      -2.400         9.00      -2.200
  10.00      -2.000        11.00      -2.000        12.00      -1.800
  13.00      -1.800        14.00      -1.600        15.00      -1.600
  16.00      -1.550        17.00      -1.400        18.00      -1.400
  19.00      -1.200        20.00      -1.200        21.00      -1.200
  22.00      -1.040        23.00      -1.000        24.00      -1.000
  25.00      -1.000        26.00       -.906        27.00       -.800
  28.00       -.800        29.00       -.800        30.00       -.800
  31.00       -.750        32.00       -.600        33.00       -.600
  34.00       -.600        35.00       -.600        36.00       -.600
  37.00       -.511        38.00       -.400        39.00       -.400
  40.00       -.400        41.00       -.400        42.00       -.400
  43.00       -.354        44.00       -.306        45.00       -.200
  46.00       -.200        47.00       -.200        48.00       -.200
  49.00       -.200        50.00       -.200        51.00       -.200
  52.00       -.184        53.00       -.150        54.00       -.062
  55.00        .000        56.00        .000        57.00        .000
  58.00        .000        59.00        .000        60.00        .000
  61.00        .000        62.00        .000        63.00        .000
  64.00        .000        65.00        .000        66.00        .000
  67.00        .000        68.00        .000        69.00        .000
  70.00        .000        71.00        .000        72.00        .000
  73.00        .000        74.00        .050        75.00        .200
  76.00        .200        77.00        .200        78.00        .200
  79.00        .200        80.00        .250        81.00        .400
  82.00        .400        83.00        .400        84.00        .400
  85.00        .445        86.00        .600        87.00        .600
  88.00        .600        89.00        .800        90.00        .800
  91.00        .868        92.00       1.000        93.00       1.000
  94.00       1.200        95.00       1.400        96.00       1.728
  97.00       2.000        98.00       2.400        99.00       3.200

Valid cases    3258      Missing cases      0


INFOA_SU  Info Access "Serv Superiority" Gap (Per - Des)

Mean          -.602      Std err        .020      Median        -.482
Mode           .000      Std dev       1.113      Variance      1.239
Kurtosis      3.422      S E Kurt       .086      Skewness      -.617
S E Skew       .043      Range        12.600      Minimum      -6.800
Maximum       5.800      Sum       -1962.340

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -4.172         2.00      -3.400         3.00      -3.087
   4.00      -2.800         5.00      -2.600         6.00      -2.400
   7.00      -2.281         8.00      -2.156         9.00      -2.000
  10.00      -1.978        11.00      -1.800        12.00      -1.778
  13.00      -1.638        14.00      -1.600        15.00      -1.578
  16.00      -1.488        17.00      -1.400        18.00      -1.400
  19.00      -1.350        20.00      -1.282        21.00      -1.200
  22.00      -1.200        23.00      -1.178        24.00      -1.119
  25.00      -1.092        26.00      -1.054        27.00      -1.000
  28.00      -1.000        29.00      -1.000        30.00       -.972
  31.00       -.914        32.00       -.892        33.00       -.892
  34.00       -.853        35.00       -.800        36.00       -.800
  37.00       -.800        38.00       -.772        39.00       -.742
  40.00       -.714        41.00       -.682        42.00       -.654
  43.00       -.638        44.00       -.600        45.00       -.600
  46.00       -.600        47.00       -.588        48.00       -.572
  49.00       -.542        50.00       -.482        51.00       -.410
  52.00       -.400        53.00       -.400        54.00       -.400
  55.00       -.395        56.00       -.372        57.00       -.350
  58.00       -.314        59.00       -.277        60.00       -.238
  61.00       -.200        62.00       -.200        63.00       -.200
  64.00       -.200        65.00       -.178        66.00       -.172
  67.00       -.150        68.00       -.038        69.00        .000
  70.00        .000        71.00        .000        72.00        .000
  73.00        .000        74.00        .000        75.00        .000
  76.00        .000        77.00        .000        78.00        .000
  79.00        .000        80.00        .000        81.00        .028
  82.00        .162        83.00        .200        84.00        .200
  85.00        .200        86.00        .222        87.00        .362
  88.00        .400        89.00        .400        90.00        .400
  91.00        .600        92.00        .600        93.00        .800
  94.00        .800        95.00       1.000        96.00       1.200
  97.00       1.400        98.00       1.600        99.00       2.282

Valid cases    3258      Missing cases      0


PERCO_SU   Personal Control "Service Superiority" Gap

Mean          -.608      Std err        .021      Median        -.333
Mode           .000      Std dev       1.221      Variance      1.492
Kurtosis      3.014      S E Kurt       .086      Skewness      -.893
S E Skew       .043      Range        11.778      Minimum      -7.500
Maximum       4.278      Sum       -1980.090

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -4.500         2.00      -3.833         3.00      -3.500
   4.00      -3.167         5.00      -2.833         6.00      -2.667
   7.00      -2.500         8.00      -2.333         9.00      -2.333
  10.00      -2.167        11.00      -2.011        12.00      -2.000
  13.00      -1.838        14.00      -1.833        15.00      -1.672
  16.00      -1.667        17.00      -1.667        18.00      -1.500
  19.00      -1.500        20.00      -1.388        21.00      -1.333
  22.00      -1.333        23.00      -1.333        24.00      -1.167
  25.00      -1.167        26.00      -1.167        27.00      -1.167
  28.00      -1.017        29.00      -1.000        30.00      -1.000
  31.00      -1.000        32.00       -.903        33.00       -.833
  34.00       -.833        35.00       -.833        36.00       -.734
  37.00       -.667        38.00       -.667        39.00       -.667
  40.00       -.667        41.00       -.555        42.00       -.500
  43.00       -.500        44.00       -.500        45.00       -.500
  46.00       -.500        47.00       -.392        48.00       -.349
  49.00       -.333        50.00       -.333        51.00       -.333
  52.00       -.333        53.00       -.333        54.00       -.225
  55.00       -.222        56.00       -.172        57.00       -.167
  58.00       -.167        59.00       -.167        60.00       -.167
  61.00       -.167        62.00       -.055        63.00        .000
  64.00        .000        65.00        .000        66.00        .000
  67.00        .000        68.00        .000        69.00        .000
  70.00        .000        71.00        .000        72.00        .000
  73.00        .000        74.00        .000        75.00        .000
  76.00        .000        77.00        .000        78.00        .000
  79.00        .152        80.00        .167        81.00        .167
  82.00        .167        83.00        .167        84.00        .317
  85.00        .333        86.00        .333        87.00        .333
  88.00        .500        89.00        .500        90.00        .500
  91.00        .667        92.00        .667        93.00        .833
  94.00        .833        95.00       1.000        96.00       1.167
  97.00       1.333        98.00       1.633        99.00       2.167

Valid cases    3258      Missing cases      0






Norms for students and faculty, Health Science only


LITOT_AD   LibQUAL+ Total Score "Service Adequacy" Gap

Mean           .631      Std err        .014      Median         .601
Mode           .000      Std dev       1.387      Variance      1.924
Kurtosis      2.440      S E Kurt       .048      Skewness      -.177
S E Skew       .024      Range        17.177      Minimum      -8.217
Maximum       8.960      Sum        6549.884

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -3.192         2.00      -2.449         3.00      -2.027
   4.00      -1.760         5.00      -1.549         6.00      -1.396
   7.00      -1.260         8.00      -1.137         9.00      -1.028
  10.00       -.925        11.00       -.831        12.00       -.762
  13.00       -.682        14.00       -.622        15.00       -.568
  16.00       -.510        17.00       -.461        18.00       -.415
  19.00       -.370        20.00       -.328        21.00       -.284
  22.00       -.241        23.00       -.211        24.00       -.180
  25.00       -.139        26.00       -.098        27.00       -.071
  28.00       -.038        29.00        .000        30.00        .007
  31.00        .036        32.00        .059        33.00        .087
  34.00        .120        35.00        .149        36.00        .176
  37.00        .206        38.00        .233        39.00        .260
  40.00        .289        41.00        .322        42.00        .352
  43.00        .382        44.00        .413        45.00        .445
  46.00        .481        47.00        .514        48.00        .540
  49.00        .574        50.00        .601        51.00        .631
  52.00        .660        53.00        .691        54.00        .725
  55.00        .760        56.00        .793        57.00        .823
  58.00        .858        59.00        .893        60.00        .927
  61.00        .958        62.00        .988        63.00       1.015
  64.00       1.051        65.00       1.081        66.00       1.116
  67.00       1.145        68.00       1.174        69.00       1.212
  70.00       1.251        71.00       1.288        72.00       1.324
  73.00       1.362        74.00       1.407        75.00       1.450
  76.00       1.489        77.00       1.531        78.00       1.569
  79.00       1.611        80.00       1.661        81.00       1.723
  82.00       1.783        83.00       1.839        84.00       1.894
  85.00       1.947        86.00       2.012        87.00       2.074
  88.00       2.140        89.00       2.212        90.00       2.295
  91.00       2.376        92.00       2.463        93.00       2.573
  94.00       2.692        95.00       2.819        96.00       2.994
  97.00       3.220        98.00       3.543        99.00       4.107

Valid cases   10388      Missing cases      0


SAFFE_AD   Service Affect Service Adequacy Gap (Per - Min)

Mean           .744      Std err        .013      Median         .667
Mode           .000      Std dev       1.374      Variance      1.889
Kurtosis      3.089      S E Kurt       .048      Skewness      -.347
S E Skew       .024      Range        15.222      Minimum      -7.222
Maximum       8.000      Sum        7724.563

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -3.222         2.00      -2.444         3.00      -1.961
   4.00      -1.667         5.00      -1.424         6.00      -1.222
   7.00      -1.000         8.00       -.889         9.00       -.778
  10.00       -.667        11.00       -.556        12.00       -.527
  13.00       -.444        14.00       -.333        15.00       -.333
  16.00       -.222        17.00       -.222        18.00       -.222
  19.00       -.111        20.00       -.111        21.00       -.067
  22.00        .000        23.00        .000        24.00        .000
  25.00        .000        26.00        .000        27.00        .000
  28.00        .076        29.00        .111        30.00        .111
  31.00        .120        32.00        .192        33.00        .222
  34.00        .222        35.00        .222        36.00        .298
  37.00        .333        38.00        .333        39.00        .333
  40.00        .409        41.00        .444        42.00        .444
  43.00        .453        44.00        .520        45.00        .556
  46.00        .556        47.00        .580        48.00        .667
  49.00        .667        50.00        .667        51.00        .711
  52.00        .778        53.00        .778        54.00        .778
  55.00        .853        56.00        .889        57.00        .889
  58.00        .907        59.00        .992        60.00       1.000
  61.00       1.000        62.00       1.044        63.00       1.111
  64.00       1.111        65.00       1.112        66.00       1.222
  67.00       1.222        68.00       1.223        69.00       1.324
  70.00       1.333        71.00       1.333        72.00       1.444
  73.00       1.444        74.00       1.491        75.00       1.556
  76.00       1.556        77.00       1.656        78.00       1.667
  79.00       1.711        80.00       1.778        81.00       1.778
  82.00       1.889        83.00       1.889        84.00       2.000
  85.00       2.000        86.00       2.111        87.00       2.111
  88.00       2.222        89.00       2.333        90.00       2.409
  91.00       2.444        92.00       2.556        93.00       2.667
  94.00       2.778        95.00       2.984        96.00       3.111
  97.00       3.333        98.00       3.667        99.00       4.111

Valid cases   10388      Missing cases      0


LIPLA_AD   Lib as Place Service Adequacy Gap (Per - Min)

Mean           .783      Std err        .017      Median         .800
Mode           .000      Std dev       1.743      Variance      3.039
Kurtosis      2.337      S E Kurt       .048      Skewness      -.402
S E Skew       .024      Range        16.000      Minimum      -8.000
Maximum       8.000      Sum        8129.730

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -4.600         2.00      -3.600         3.00      -3.000
   4.00      -2.600         5.00      -2.200         6.00      -2.000
   7.00      -1.600         8.00      -1.400         9.00      -1.400
  10.00      -1.200        11.00      -1.000        12.00       -.894
  13.00       -.800        14.00       -.738        15.00       -.600
  16.00       -.470        17.00       -.400        18.00       -.400
  19.00       -.200        20.00       -.200        21.00       -.200
  22.00       -.007        23.00        .000        24.00        .000
  25.00        .000        26.00        .000        27.00        .000
  28.00        .000        29.00        .062        30.00        .138
  31.00        .200        32.00        .200        33.00        .200
  34.00        .236        35.00        .330        36.00        .400
  37.00        .400        38.00        .400        39.00        .400
  40.00        .470        41.00        .530        42.00        .592
  43.00        .592        44.00        .600        45.00        .600
  46.00        .600        47.00        .600        48.00        .670
  49.00        .732        50.00        .800        51.00        .800
  52.00        .800        53.00        .800        54.00        .870
  55.00        .932        56.00       1.000        57.00       1.000
  58.00       1.000        59.00       1.018        60.00       1.130
  61.00       1.184        62.00       1.200        63.00       1.200
  64.00       1.200        65.00       1.270        66.00       1.368
  67.00       1.400        68.00       1.400        69.00       1.400
  70.00       1.502        71.00       1.600        72.00       1.600
  73.00       1.600        74.00       1.654        75.00       1.800
  76.00       1.800        77.00       1.800        78.00       1.932
  79.00       2.000        80.00       2.000        81.00       2.000
  82.00       2.200        83.00       2.200        84.00       2.200
  85.00       2.400        86.00       2.400        87.00       2.462
  88.00       2.600        89.00       2.730        90.00       2.800
  91.00       3.000        92.00       3.000        93.00       3.200
  94.00       3.400        95.00       3.600        96.00       3.800
  97.00       4.000        98.00       4.400        99.00       5.200

Valid cases   10388      Missing cases      0


INFOA_AD   Info Access Service Adequacy Gap (Per - Min)

Mean           .282      Std err        .013      Median         .310
Mode           .000      Std dev       1.330      Variance      1.768
Kurtosis      2.746      S E Kurt       .048      Skewness      -.393
S E Skew       .024      Range        16.000      Minimum      -8.000
Maximum       8.000      Sum        2924.276

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -3.800         2.00      -3.000         3.00      -2.400
   4.00      -2.128         5.00      -2.000         6.00      -1.800
   7.00      -1.600         8.00      -1.504         9.00      -1.400
  10.00      -1.291        11.00      -1.200        12.00      -1.047
  13.00      -1.000        14.00       -.962        15.00       -.832
  16.00       -.800        17.00       -.762        18.00       -.666
  19.00       -.600        20.00       -.600        21.00       -.584
  22.00       -.490        23.00       -.400        24.00       -.400
  25.00       -.400        26.00       -.360        27.00       -.304
  28.00       -.232        29.00       -.200        30.00       -.200
  31.00       -.200        32.00       -.162        33.00       -.104
  34.00       -.032        35.00        .000        36.00        .000
  37.00        .000        38.00        .000        39.00        .000
  40.00        .072        41.00        .072        42.00        .124
  43.00        .168        44.00        .194        45.00        .200
  46.00        .200        47.00        .200        48.00        .206
  49.00        .272        50.00        .310        51.00        .368
  52.00        .400        53.00        .400        54.00        .400
  55.00        .400        56.00        .438        57.00        .472
  58.00        .510        59.00        .568        60.00        .600
  61.00        .600        62.00        .600        63.00        .614
  64.00        .672        65.00        .696        66.00        .768
  67.00        .800        68.00        .800        69.00        .800
  70.00        .838        71.00        .872        72.00        .968
  73.00       1.000        74.00       1.000        75.00       1.000
  76.00       1.072        77.00       1.110        78.00       1.168
  79.00       1.200        80.00       1.200        81.00       1.272
  82.00       1.334        83.00       1.400        84.00       1.400
  85.00       1.438        86.00       1.568        87.00       1.600
  88.00       1.600        89.00       1.696        90.00       1.800
  91.00       1.838        92.00       2.000        93.00       2.038
  94.00       2.200        95.00       2.304        96.00       2.472
  97.00       2.696        98.00       3.000        99.00       3.600

Valid cases   10388      Missing cases      0


PERCO_AD   Personal Control Serv Adequacy Gap (Per - Min)

Mean           .324      Std err        .014      Median         .333
Mode           .000      Std dev       1.455      Variance      2.117
Kurtosis      2.033      S E Kurt       .048      Skewness      -.345
S E Skew       .024      Range        16.000      Minimum      -8.000
Maximum       8.000      Sum        3362.817

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -3.833         2.00      -3.167         3.00      -2.667
   4.00      -2.333         5.00      -2.167         6.00      -2.000
   7.00      -1.833         8.00      -1.667         9.00      -1.500
  10.00      -1.387        11.00      -1.333        12.00      -1.167
  13.00      -1.167        14.00      -1.000        15.00      -1.000
  16.00       -.907        17.00       -.833        18.00       -.833
  19.00       -.667        20.00       -.667        21.00       -.667
  22.00       -.500        23.00       -.500        24.00       -.500
  25.00       -.333        26.00       -.333        27.00       -.333
  28.00       -.333        29.00       -.283        30.00       -.167
  31.00       -.167        32.00       -.167        33.00       -.167
  34.00       -.002        35.00        .000        36.00        .000
  37.00        .000        38.00        .000        39.00        .000
  40.00        .000        41.00        .000        42.00        .067
  43.00        .167        44.00        .167        45.00        .167
  46.00        .167        47.00        .195        48.00        .333
  49.00        .333        50.00        .333        51.00        .333
  52.00        .333        53.00        .452        54.00        .500
  55.00        .500        56.00        .500        57.00        .500
  58.00        .667        59.00        .667        60.00        .667
  61.00        .667        62.00        .667        63.00        .833
  64.00        .833        65.00        .833        66.00        .833
  67.00        .862        68.00       1.000        69.00       1.000
  70.00       1.000        71.00       1.000        72.00       1.028
  73.00       1.167        74.00       1.167        75.00       1.167
  76.00       1.167        77.00       1.333        78.00       1.333
  79.00       1.333        80.00       1.333        81.00       1.500
  82.00       1.500        83.00       1.500        84.00       1.667
  85.00       1.667        86.00       1.695        87.00       1.833
  88.00       1.833        89.00       2.000        90.00       2.000
  91.00       2.167        92.00       2.167        93.00       2.333
  94.00       2.440        95.00       2.500        96.00       2.667
  97.00       3.000        98.00       3.251        99.00       3.833

Valid cases   10388      Missing cases      0


LITOT_SU   LibQUAL+ Total Score "Service Superiority" Gap

Mean          -.933      Std err        .011      Median        -.835
Mode           .000      Std dev       1.148      Variance      1.317
Kurtosis      2.972      S E Kurt       .048      Skewness      -.662
S E Skew       .024      Range        14.719      Minimum      -8.172
Maximum       6.547      Sum       -9688.316

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -4.497         2.00      -3.796         3.00      -3.393
   4.00      -3.143         5.00      -2.918         6.00      -2.752
   7.00      -2.616         8.00      -2.499         9.00      -2.398
  10.00      -2.304        11.00      -2.232        12.00      -2.149
  13.00      -2.068        14.00      -2.006        15.00      -1.946
  16.00      -1.904        17.00      -1.851        18.00      -1.798
  19.00      -1.742        20.00      -1.700        21.00      -1.661
  22.00      -1.622        23.00      -1.588        24.00      -1.548
  25.00      -1.516        26.00      -1.487        27.00      -1.456
  28.00      -1.427        29.00      -1.393        30.00      -1.355
  31.00      -1.320        32.00      -1.292        33.00      -1.264
  34.00      -1.235        35.00      -1.205        36.00      -1.182
  37.00      -1.154        38.00      -1.122        39.00      -1.098
  40.00      -1.072        41.00      -1.047        42.00      -1.022
  43.00       -.998        44.00       -.976        45.00       -.956
  46.00       -.932        47.00       -.906        48.00       -.881
  49.00       -.857        50.00       -.835        51.00       -.810
  52.00       -.789        53.00       -.764        54.00       -.738
  55.00       -.709        56.00       -.682        57.00       -.660
  58.00       -.637        59.00       -.616        60.00       -.590
  61.00       -.566        62.00       -.543        63.00       -.512
  64.00       -.488        65.00       -.467        66.00       -.441
  67.00       -.413        68.00       -.386        69.00       -.363
  70.00       -.343        71.00       -.320        72.00       -.293
  73.00       -.271        74.00       -.244        75.00       -.221
  76.00       -.194        77.00       -.170        78.00       -.144
  79.00       -.123        80.00       -.092        81.00       -.073
  82.00       -.041        83.00       -.008        84.00        .000
  85.00        .036        86.00        .081        87.00        .116
  88.00        .170        89.00        .213        90.00        .257
  91.00        .320        92.00        .391        93.00        .465
  94.00        .561        95.00        .671        96.00        .836
  97.00       1.016        98.00       1.255        99.00       1.683

Valid cases   10388      Missing cases      0


SAFFE_SU   Serv Affect "Serv Superiority" Gap (Per - Des)

Mean          -.635      Std err        .011      Median        -.444
Mode           .000      Std dev       1.165      Variance      1.358
Kurtosis      4.679      S E Kurt       .048      Skewness     -1.006
S E Skew       .024      Range        15.111      Minimum      -8.000
Maximum       7.111      Sum       -6596.577

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -4.556         2.00      -3.667         3.00      -3.222
   4.00      -2.889         5.00      -2.667         6.00      -2.444
   7.00      -2.333         8.00      -2.173         9.00      -2.000
  10.00      -2.000        11.00      -1.889        12.00      -1.778
  13.00      -1.772        14.00      -1.667        15.00      -1.614
  16.00      -1.556        17.00      -1.444        18.00      -1.444
  19.00      -1.374        20.00      -1.333        21.00      -1.328
  22.00      -1.222        23.00      -1.222        24.00      -1.217
  25.00      -1.111        26.00      -1.111        27.00      -1.111
  28.00      -1.063        29.00      -1.000        30.00      -1.000
  31.00      -1.000        32.00       -.958        33.00       -.889
  34.00       -.889        35.00       -.889        36.00       -.855
  37.00       -.778        38.00       -.778        39.00       -.778
  40.00       -.736        41.00       -.667        42.00       -.667
  43.00       -.667        44.00       -.661        45.00       -.595
  46.00       -.556        47.00       -.556        48.00       -.556
  49.00       -.513        50.00       -.444        51.00       -.444
  52.00       -.444        53.00       -.427        54.00       -.350
  55.00       -.333        56.00       -.333        57.00       -.333
  58.00       -.291        59.00       -.230        60.00       -.222
  61.00       -.222        62.00       -.222        63.00       -.217
  64.00       -.174        65.00       -.111        66.00       -.111
  67.00       -.111        68.00       -.111        69.00       -.106
  70.00       -.069        71.00        .000        72.00        .000
  73.00        .000        74.00        .000        75.00        .000
  76.00        .000        77.00        .000        78.00        .000
  79.00        .043        80.00        .111        81.00        .111
  82.00        .111        83.00        .193        84.00        .222
  85.00        .222        86.00        .333        87.00        .333
  88.00        .413        89.00        .444        90.00        .492
  91.00        .556        92.00        .667        93.00        .683
  94.00        .783        95.00        .892        96.00       1.111
  97.00       1.333        98.00       1.556        99.00       2.000

Valid cases   10388      Missing cases      0


LIPLA_SU  Lib as Place "Serv Superiority" Gap (Per - Des)

Mean          -.654      Std err        .017      Median        -.550
Mode           .000      Std dev       1.701      Variance      2.893
Kurtosis      2.667      S E Kurt       .048      Skewness      -.357
S E Skew       .024      Range        16.000      Minimum      -8.000
Maximum       8.000      Sum       -6798.490

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -6.000         2.00      -5.000         3.00      -4.449
   4.00      -4.000         5.00      -3.600         6.00      -3.400
   7.00      -3.200         8.00      -3.000         9.00      -2.800
  10.00      -2.600        11.00      -2.550        12.00      -2.400
  13.00      -2.200        14.00      -2.200        15.00      -2.000
  16.00      -2.000        17.00      -2.000        18.00      -1.800
  19.00      -1.800        20.00      -1.750        21.00      -1.600
  22.00      -1.600        23.00      -1.500        24.00      -1.400
  25.00      -1.400        26.00      -1.400        27.00      -1.200
  28.00      -1.200        29.00      -1.200        30.00      -1.200
  31.00      -1.090        32.00      -1.000        33.00      -1.000
  34.00      -1.000        35.00      -1.000        36.00       -.906
  37.00       -.840        38.00       -.830        39.00       -.830
  40.00       -.800        41.00       -.800        42.00       -.800
  43.00       -.750        44.00       -.690        45.00       -.640
  46.00       -.600        47.00       -.600        48.00       -.600
  49.00       -.600        50.00       -.550        51.00       -.494
  52.00       -.446        53.00       -.400        54.00       -.400
  55.00       -.400        56.00       -.400        57.00       -.347
  58.00       -.300        59.00       -.200        60.00       -.200
  61.00       -.200        62.00       -.200        63.00       -.200
  64.00       -.150        65.00       -.046        66.00        .000
  67.00        .000        68.00        .000        69.00        .000
  70.00        .000        71.00        .000        72.00        .000
  73.00        .000        74.00        .000        75.00        .100
  76.00        .200        77.00        .200        78.00        .200
  79.00        .250        80.00        .400        81.00        .400
  82.00        .400        83.00        .450        84.00        .600
  85.00        .600        86.00        .800        87.00        .800
  88.00        .850        89.00       1.000        90.00       1.200
  91.00       1.200        92.00       1.400        93.00       1.600
  94.00       1.800        95.00       2.000        96.00       2.200
  97.00       2.600        98.00       3.045        99.00       4.000

Valid cases   10388      Missing cases      0


INFOA_SU  Info Access "Serv Superiority" Gap (Per - Des)

Mean         -1.081      Std err        .011      Median        -.978
Mode           .000      Std dev       1.154      Variance      1.331
Kurtosis      2.628      S E Kurt       .048      Skewness      -.633
S E Skew       .024      Range        13.428      Minimum      -8.000
Maximum       5.428      Sum      -11232.794

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -4.600         2.00      -3.978         3.00      -3.600
   4.00      -3.372         5.00      -3.150         6.00      -3.000
   7.00      -2.800         8.00      -2.772         9.00      -2.600
  10.00      -2.550        11.00      -2.400        12.00      -2.378
  13.00      -2.200        14.00      -2.200        15.00      -2.164
  16.00      -2.000        17.00      -2.000        18.00      -1.978
  19.00      -1.950        20.00      -1.800        21.00      -1.800
  22.00      -1.793        23.00      -1.772        24.00      -1.692
  25.00      -1.600        26.00      -1.600        27.00      -1.600
  28.00      -1.572        29.00      -1.550        30.00      -1.485
  31.00      -1.400        32.00      -1.400        33.00      -1.388
  34.00      -1.372        35.00      -1.350        36.00      -1.350
  37.00      -1.216        38.00      -1.200        39.00      -1.200
  40.00      -1.200        41.00      -1.188        42.00      -1.172
  43.00      -1.150        44.00      -1.150        45.00      -1.091
  46.00      -1.010        47.00      -1.000        48.00      -1.000
  49.00      -1.000        50.00       -.978        51.00       -.972
  52.00       -.950        53.00       -.950        54.00       -.892
  55.00       -.810        56.00       -.800        57.00       -.800
  58.00       -.800        59.00       -.788        60.00       -.772
  61.00       -.750        62.00       -.750        63.00       -.654
  64.00       -.600        65.00       -.600        66.00       -.600
  67.00       -.588        68.00       -.578        69.00       -.572
  70.00       -.550        71.00       -.438        72.00       -.400
  73.00       -.400        74.00       -.400        75.00       -.400
  76.00       -.372        77.00       -.350        78.00       -.276
  79.00       -.200        80.00       -.200        81.00       -.200
  82.00       -.178        83.00       -.172        84.00       -.150
  85.00        .000        86.00        .000        87.00        .000
  88.00        .000        89.00        .000        90.00        .050
  91.00        .200        92.00        .200        93.00        .250
  94.00        .400        95.00        .562        96.00        .622
  97.00        .800        98.00       1.200        99.00       1.600

Valid cases   10388      Missing cases      0


PERCO_SU   Personal Control "Service Superiority" Gap

Mean         -1.092      Std err        .012      Median       -1.000
Mode           .000      Std dev       1.193      Variance      1.423
Kurtosis      2.175      S E Kurt       .048      Skewness      -.776
S E Skew       .024      Range        12.500      Minimum      -8.000
Maximum       4.500      Sum      -11342.515

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -4.667         2.00      -4.167         3.00      -3.667
   4.00      -3.500         5.00      -3.167         6.00      -3.000
   7.00      -3.000         8.00      -2.833         9.00      -2.667
  10.00      -2.667        11.00      -2.500        12.00      -2.500
  13.00      -2.333        14.00      -2.333        15.00      -2.167
  16.00      -2.167        17.00      -2.005        18.00      -2.000
  19.00      -2.000        20.00      -2.000        21.00      -1.833
  22.00      -1.833        23.00      -1.833        24.00      -1.833
  25.00      -1.667        26.00      -1.667        27.00      -1.667
  28.00      -1.667        29.00      -1.515        30.00      -1.500
  31.00      -1.500        32.00      -1.500        33.00      -1.500
  34.00      -1.338        35.00      -1.333        36.00      -1.333
  37.00      -1.333        38.00      -1.333        39.00      -1.333
  40.00      -1.167        41.00      -1.167        42.00      -1.167
  43.00      -1.167        44.00      -1.167        45.00      -1.058
  46.00      -1.000        47.00      -1.000        48.00      -1.000
  49.00      -1.000        50.00      -1.000        51.00      -1.000
  52.00       -.848        53.00       -.833        54.00       -.833
  55.00       -.833        56.00       -.833        57.00       -.833
  58.00       -.692        59.00       -.667        60.00       -.667
  61.00       -.667        62.00       -.667        63.00       -.667
  64.00       -.665        65.00       -.500        66.00       -.500
  67.00       -.500        68.00       -.500        69.00       -.500
  70.00       -.388        71.00       -.333        72.00       -.333
  73.00       -.333        74.00       -.333        75.00       -.333
  76.00       -.222        77.00       -.167        78.00       -.167
  79.00       -.167        80.00       -.167        81.00       -.167
  82.00        .000        83.00        .000        84.00        .000
  85.00        .000        86.00        .000        87.00        .000
  88.00        .000        89.00        .000        90.00        .167
  91.00        .167        92.00        .167        93.00        .333
  94.00        .333        95.00        .500        96.00        .664
  97.00        .833        98.00       1.000        99.00       1.500

Valid cases   10388      Missing cases      0






Norms for Undergraduate Students


LTOT_AD   LibQUAL+ Total Score "Service Adequacy" Gap

Mean           .628      Std err        .009      Median         .570
Mode           .000      Std dev       1.449      Variance      2.099
Kurtosis      2.437      S E Kurt       .030      Skewness      -.220
S E Skew       .015      Range        17.920      Minimum      -8.960
Maximum       8.960      Sum       16643.330

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -3.420         2.00      -2.610         3.00      -2.200
   4.00      -1.910         5.00      -1.670         6.00      -1.480
   7.00      -1.320         8.00      -1.180         9.00      -1.080
  10.00       -.980        11.00       -.880        12.00       -.800
  13.00       -.730        14.00       -.660        15.00       -.590
  16.00       -.530        17.00       -.480        18.00       -.430
  19.00       -.380        20.00       -.330        21.00       -.280
  22.00       -.240        23.00       -.200        24.00       -.160
  25.00       -.130        26.00       -.090        27.00       -.060
  28.00       -.030        29.00        .000        30.00        .000
  31.00        .010        32.00        .040        33.00        .050
  34.00        .080        35.00        .110        36.00        .140
  37.00        .160        38.00        .190        39.00        .210
  40.00        .240        41.00        .280        42.00        .310
  43.00        .340        44.00        .360        45.00        .400
  46.00        .440        47.00        .470        48.00        .500
  49.00        .530        50.00        .570        51.00        .600
  52.00        .630        53.00        .670        54.00        .700
  55.00        .730        56.00        .770        57.00        .800
  58.00        .840        59.00        .870        60.00        .900
  61.00        .940        62.00        .970        63.00       1.010
  64.00       1.050        65.00       1.080        66.00       1.120
  67.00       1.160        68.00       1.190        69.00       1.230
  70.00       1.270        71.00       1.310        72.00       1.350
  73.00       1.390        74.00       1.430        75.00       1.480
  76.00       1.530        77.00       1.570        78.00       1.620
  79.00       1.670        80.00       1.720        81.00       1.780
  82.00       1.830        83.00       1.890        84.00       1.950
  85.00       2.010        86.00       2.070        87.00       2.140
  88.00       2.210        89.00       2.290        90.00       2.380
  91.00       2.470        92.00       2.570        93.00       2.700
  94.00       2.830        95.00       2.990        96.00       3.160
  97.00       3.390        98.00       3.710        99.00       4.242

Valid cases   26483      Missing cases      0


SAFFE_AD   Service Affect Service Adequacy Gap (Per - Min)

Mean           .610      Std err        .009      Median         .556
Mode           .000      Std dev       1.458      Variance      2.127
Kurtosis      2.710      S E Kurt       .030      Skewness      -.466
S E Skew       .015      Range        16.000      Minimum      -8.000
Maximum       8.000      Sum       16153.878

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -3.889         2.00      -2.889         3.00      -2.369
   4.00      -2.000         5.00      -1.778         6.00      -1.556
   7.00      -1.369         8.00      -1.222         9.00      -1.111
  10.00      -1.000        11.00       -.889        12.00       -.778
  13.00       -.667        14.00       -.667        15.00       -.556
  16.00       -.462        17.00       -.444        18.00       -.333
  19.00       -.333        20.00       -.258        21.00       -.222
  22.00       -.222        23.00       -.111        24.00       -.111
  25.00       -.111        26.00        .000        27.00        .000
  28.00        .000        29.00        .000        30.00        .000
  31.00        .000        32.00        .053        33.00        .111
  34.00        .111        35.00        .111        36.00        .168
  37.00        .222        38.00        .222        39.00        .222
  40.00        .296        41.00        .333        42.00        .333
  43.00        .351        44.00        .431        45.00        .444
  46.00        .444        47.00        .489        48.00        .556
  49.00        .556        50.00        .556        51.00        .631
  52.00        .667        53.00        .667        54.00        .703
  55.00        .778        56.00        .778        57.00        .778
  58.00        .840        59.00        .889        60.00        .889
  61.00        .909        62.00       1.000        63.00       1.000
  64.00       1.000        65.00       1.050        66.00       1.111
  67.00       1.111        68.00       1.156        69.00       1.222
  70.00       1.222        71.00       1.284        72.00       1.333
  73.00       1.333        74.00       1.409        75.00       1.444
  76.00       1.453        77.00       1.556        78.00       1.556
  79.00       1.667        80.00       1.667        81.00       1.742
  82.00       1.778        83.00       1.889        84.00       1.889
  85.00       2.000        86.00       2.000        87.00       2.111
  88.00       2.209        89.00       2.222        90.00       2.333
  91.00       2.444        92.00       2.556        93.00       2.667
  94.00       2.778        95.00       2.889        96.00       3.111
  97.00       3.333        98.00       3.570        99.00       4.000

Valid cases   26483      Missing cases      0


LIPLA_AD   Lib as Place Service Adequacy Gap (Per - Min)

Mean           .625      Std err        .010      Median         .600
Mode           .000      Std dev       1.681      Variance      2.826
Kurtosis      2.173      S E Kurt       .030      Skewness      -.495
S E Skew       .015      Range        16.000      Minimum      -8.000
Maximum       8.000      Sum       16556.510

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -4.400         2.00      -3.470         3.00      -3.000
   4.00      -2.600         5.00      -2.200         6.00      -2.000
   7.00      -1.800         8.00      -1.600         9.00      -1.400
  10.00      -1.270        11.00      -1.200        12.00      -1.000
  13.00      -1.000        14.00       -.800        15.00       -.800
  16.00       -.668        17.00       -.600        18.00       -.600
  19.00       -.400        20.00       -.400        21.00       -.400
  22.00       -.296        23.00       -.200        24.00       -.200
  25.00       -.200        26.00       -.139        27.00        .000
  28.00        .000        29.00        .000        30.00        .000
  31.00        .000        32.00        .000        33.00        .000
  34.00        .000        35.00        .062        36.00        .200
  37.00        .200        38.00        .200        39.00        .200
  40.00        .200        41.00        .302        42.00        .400
  43.00        .400        44.00        .400        45.00        .400
  46.00        .400        47.00        .532        48.00        .600
  49.00        .600        50.00        .600        51.00        .600
  52.00        .662        53.00        .800        54.00        .800
  55.00        .800        56.00        .800        57.00        .800
  58.00        .932        59.00       1.000        60.00       1.000
  61.00       1.000        62.00       1.000        63.00       1.129
  64.00       1.200        65.00       1.200        66.00       1.200
  67.00       1.200        68.00       1.330        69.00       1.400
  70.00       1.400        71.00       1.400        72.00       1.400
  73.00       1.600        74.00       1.600        75.00       1.600
  76.00       1.600        77.00       1.800        78.00       1.800
  79.00       1.800        80.00       1.906        81.00       2.000
  82.00       2.000        83.00       2.000        84.00       2.200
  85.00       2.200        86.00       2.200        87.00       2.400
  88.00       2.400        89.00       2.600        90.00       2.600
  91.00       2.800        92.00       2.800        93.00       3.000
  94.00       3.000        95.00       3.200        96.00       3.400
  97.00       3.600        98.00       4.000        99.00       4.600

Valid cases   26483      Missing cases      0


INFOA_AD   Info Access Service Adequacy Gap (Per - Min)

Mean           .440      Std err        .008      Median         .400
Mode           .000      Std dev       1.272      Variance      1.618
Kurtosis      3.251      S E Kurt       .030      Skewness      -.260
S E Skew       .015      Range        16.000      Minimum      -8.000
Maximum       8.000      Sum       11664.062

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -3.200         2.00      -2.504         3.00      -2.032
   4.00      -1.800         5.00      -1.600         6.00      -1.400
   7.00      -1.238         8.00      -1.200         9.00      -1.000
  10.00       -.994        11.00       -.832        12.00       -.800
  13.00       -.728        14.00       -.632        15.00       -.600
  16.00       -.562        17.00       -.466        18.00       -.400
  19.00       -.400        20.00       -.368        21.00       -.296
  22.00       -.232        23.00       -.200        24.00       -.200
  25.00       -.194        26.00       -.128        27.00       -.066
  28.00       -.032        29.00        .000        30.00        .000
  31.00        .000        32.00        .000        33.00        .000
  34.00        .000        35.00        .038        36.00        .072
  37.00        .104        38.00        .162        39.00        .168
  40.00        .200        41.00        .200        42.00        .200
  43.00        .200        44.00        .200        45.00        .232
  46.00        .272        47.00        .304        48.00        .362
  49.00        .368        50.00        .400        51.00        .400
  52.00        .400        53.00        .406        54.00        .472
  55.00        .504        56.00        .562        57.00        .568
  58.00        .600        59.00        .600        60.00        .600
  61.00        .632        62.00        .672        63.00        .710
  64.00        .768        65.00        .800        66.00        .800
  67.00        .800        68.00        .872        69.00        .910
  70.00        .968        71.00       1.000        72.00       1.000
  73.00       1.006        74.00       1.072        75.00       1.162
  76.00       1.200        77.00       1.200        78.00       1.206
  79.00       1.296        80.00       1.368        81.00       1.400
  82.00       1.400        83.00       1.472        84.00       1.568
  85.00       1.600        86.00       1.600        87.00       1.696
  88.00       1.800        89.00       1.800        90.00       1.968
  91.00       2.000        92.00       2.096        93.00       2.200
  94.00       2.400        95.00       2.496        96.00       2.672
  97.00       2.965        98.00       3.200        99.00       3.800

Valid cases   26483      Missing cases      0


PERCO_AD   Personal Control Serv Adequacy Gap (Per - Min)

Mean           .536      Std err        .009      Median         .500
Mode           .000      Std dev       1.476      Variance      2.179
Kurtosis      2.119      S E Kurt       .030      Skewness      -.255
S E Skew       .015      Range        16.000      Minimum      -8.000
Maximum       8.000      Sum       14200.995

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -3.667         2.00      -2.833         3.00      -2.333
   4.00      -2.000         5.00      -1.833         6.00      -1.667
   7.00      -1.500         8.00      -1.333         9.00      -1.305
  10.00      -1.167        11.00      -1.000        12.00      -1.000
  13.00       -.833        14.00       -.833        15.00       -.722
  16.00       -.667        17.00       -.667        18.00       -.500
  19.00       -.500        20.00       -.500        21.00       -.333
  22.00       -.333        23.00       -.333        24.00       -.283
  25.00       -.167        26.00       -.167        27.00       -.167
  28.00       -.167        29.00        .000        30.00        .000
  31.00        .000        32.00        .000        33.00        .000
  34.00        .000        35.00        .000        36.00        .000
  37.00        .028        38.00        .167        39.00        .167
  40.00        .167        41.00        .167        42.00        .167
  43.00        .228        44.00        .333        45.00        .333
  46.00        .333        47.00        .333        48.00        .385
  49.00        .500        50.00        .500        51.00        .500
  52.00        .500        53.00        .550        54.00        .667
  55.00        .667        56.00        .667        57.00        .667
  58.00        .760        59.00        .833        60.00        .833
  61.00        .833        62.00        .862        63.00       1.000
  64.00       1.000        65.00       1.000        66.00       1.000
  67.00       1.102        68.00       1.167        69.00       1.167
  70.00       1.167        71.00       1.233        72.00       1.333
  73.00       1.333        74.00       1.333        75.00       1.500
  76.00       1.500        77.00       1.500        78.00       1.500
  79.00       1.667        80.00       1.667        81.00       1.667
  82.00       1.833        83.00       1.833        84.00       1.833
  85.00       2.000        86.00       2.000        87.00       2.050
  88.00       2.167        89.00       2.167        90.00       2.333
  91.00       2.333        92.00       2.500        93.00       2.667
  94.00       2.717        95.00       2.900        96.00       3.050
  97.00       3.333        98.00       3.667        99.00       4.167

Valid cases   26483      Missing cases      0


LITOT_SU   LibQUAL+ Total Score "Service Superiority" Gap

Mean         -1.023      Std err        .007      Median        -.902
Mode           .000      Std dev       1.200      Variance      1.440
Kurtosis      3.098      S E Kurt       .030      Skewness      -.781
S E Skew       .015      Range        17.920      Minimum      -8.960
Maximum       8.960      Sum      -27095.584

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -4.621         2.00      -4.000         3.00      -3.576
   4.00      -3.324         5.00      -3.122         6.00      -2.948
   7.00      -2.804         8.00      -2.681         9.00      -2.574
  10.00      -2.479        11.00      -2.390        12.00      -2.311
  13.00      -2.244        14.00      -2.183        15.00      -2.125
  16.00      -2.068        17.00      -2.012        18.00      -1.964
  19.00      -1.916        20.00      -1.870        21.00      -1.828
  22.00      -1.783        23.00      -1.743        24.00      -1.699
  25.00      -1.656        26.00      -1.620        27.00      -1.584
  28.00      -1.548        29.00      -1.513        30.00      -1.478
  31.00      -1.447        32.00      -1.412        33.00      -1.378
  34.00      -1.346        35.00      -1.316        36.00      -1.287
  37.00      -1.259        38.00      -1.230        39.00      -1.202
  40.00      -1.174        41.00      -1.144        42.00      -1.118
  43.00      -1.092        44.00      -1.066        45.00      -1.040
  46.00      -1.014        47.00       -.984        48.00       -.956
  49.00       -.929        50.00       -.902        51.00       -.877
  52.00       -.850        53.00       -.821        54.00       -.796
  55.00       -.771        56.00       -.744        57.00       -.719
  58.00       -.690        59.00       -.662        60.00       -.635
  61.00       -.608        62.00       -.580        63.00       -.550
  64.00       -.525        65.00       -.495        66.00       -.468
  67.00       -.443        68.00       -.414        69.00       -.386
  70.00       -.357        71.00       -.333        72.00       -.308
  73.00       -.277        74.00       -.248        75.00       -.220
  76.00       -.196        77.00       -.172        78.00       -.143
  79.00       -.114        80.00       -.086        81.00       -.059
  82.00       -.039        83.00       -.002        84.00        .000
  85.00        .008        86.00        .044        87.00        .074
  88.00        .118        89.00        .164        90.00        .216
  91.00        .269        92.00        .340        93.00        .415
  94.00        .506        95.00        .618        96.00        .732
  97.00        .899        98.00       1.157        99.00       1.579

Valid cases   26483      Missing cases      0


SAFFE_SU   Serv Affect "Serv Superiority" Gap (Per - Des)

Mean          -.863      Std err        .008      Median        -.667
Mode           .000      Std dev       1.274      Variance      1.624
Kurtosis      3.354      S E Kurt       .030      Skewness     -1.022
S E Skew       .015      Range        16.000      Minimum      -8.000
Maximum       8.000      Sum      -22847.352

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -5.111         2.00      -4.333         3.00      -3.823
   4.00      -3.444         5.00      -3.222         6.00      -2.994
   7.00      -2.778         8.00      -2.661         9.00      -2.513
  10.00      -2.439        11.00      -2.333        12.00      -2.222
  13.00      -2.111        14.00      -2.000        15.00      -2.000
  16.00      -1.889        17.00      -1.874        18.00      -1.778
  19.00      -1.749        20.00      -1.667        21.00      -1.661
  22.00      -1.556        23.00      -1.556        24.00      -1.466
  25.00      -1.444        26.00      -1.441        27.00      -1.333
  28.00      -1.333        29.00      -1.328        30.00      -1.222
  31.00      -1.222        32.00      -1.217        33.00      -1.132
  34.00      -1.111        35.00      -1.111        36.00      -1.069
  37.00      -1.000        38.00      -1.000        39.00      -1.000
  40.00       -.958        41.00       -.889        42.00       -.889
  43.00       -.889        44.00       -.869        45.00       -.786
  46.00       -.778        47.00       -.778        48.00       -.752
  49.00       -.667        50.00       -.667        51.00       -.667
  52.00       -.641        53.00       -.563        54.00       -.556
  55.00       -.556        56.00       -.550        57.00       -.498
  58.00       -.444        59.00       -.444        60.00       -.444
  61.00       -.397        62.00       -.333        63.00       -.333
  64.00       -.333        65.00       -.292        66.00       -.222
  67.00       -.222        68.00       -.222        69.00       -.217
  70.00       -.174        71.00       -.111        72.00       -.111
  73.00       -.111        74.00       -.106        75.00       -.037
  76.00        .000        77.00        .000        78.00        .000
  79.00        .000        80.00        .000        81.00        .000
  82.00        .030        83.00        .111        84.00        .111
  85.00        .117        86.00        .222        87.00        .222
  88.00        .264        89.00        .333        90.00        .339
  91.00        .444        92.00        .537        93.00        .556
  94.00        .667        95.00        .778        96.00        .894
  97.00       1.111        98.00       1.333        99.00       1.785

Valid cases   26483      Missing cases      0


LIPLA_SU  Lib as Place "Serv Superiority" Gap (Per - Des)

Mean          -.889      Std err        .009      Median        -.600
Mode           .000      Std dev       1.509      Variance      2.278
Kurtosis      2.387      S E Kurt       .030      Skewness      -.802
S E Skew       .015      Range        16.000      Minimum      -8.000
Maximum       8.000      Sum      -23537.944

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -5.600         2.00      -4.800         3.00      -4.400
   4.00      -4.000         5.00      -3.600         6.00      -3.400
   7.00      -3.200         8.00      -3.000         9.00      -3.000
  10.00      -2.800        11.00      -2.600        12.00      -2.600
  13.00      -2.400        14.00      -2.400        15.00      -2.200
  16.00      -2.200        17.00      -2.150        18.00      -2.000
  19.00      -2.000        20.00      -1.950        21.00      -1.800
  22.00      -1.800        23.00      -1.800        24.00      -1.600
  25.00      -1.600        26.00      -1.600        27.00      -1.584
  28.00      -1.400        29.00      -1.400        30.00      -1.400
  31.00      -1.400        32.00      -1.306        33.00      -1.200
  34.00      -1.200        35.00      -1.200        36.00      -1.200
  37.00      -1.100        38.00      -1.000        39.00      -1.000
  40.00      -1.000        41.00      -1.000        42.00       -.950
  43.00       -.855        44.00       -.800        45.00       -.800
  46.00       -.800        47.00       -.800        48.00       -.750
  49.00       -.646        50.00       -.600        51.00       -.600
  52.00       -.600        53.00       -.600        54.00       -.600
  55.00       -.500        56.00       -.400        57.00       -.400
  58.00       -.400        59.00       -.400        60.00       -.400
  61.00       -.350        62.00       -.300        63.00       -.200
  64.00       -.200        65.00       -.200        66.00       -.200
  67.00       -.200        68.00       -.150        69.00       -.046
  70.00        .000        71.00        .000        72.00        .000
  73.00        .000        74.00        .000        75.00        .000
  76.00        .000        77.00        .000        78.00        .000
  79.00        .000        80.00        .110        81.00        .200
  82.00        .200        83.00        .200        84.00        .200
  85.00        .400        86.00        .400        87.00        .400
  88.00        .400        89.00        .600        90.00        .600
  91.00        .700        92.00        .800        93.00       1.000
  94.00       1.000        95.00       1.200        96.00       1.400
  97.00       1.600        98.00       1.825        99.00       2.400

Valid cases   26483      Missing cases      0


INFOA_SU  Info Access "Serv Superiority" Gap (Per - Des)

Mean          -.955      Std err        .007      Median        -.892
Mode           .000      Std dev       1.103      Variance      1.217
Kurtosis      3.487      S E Kurt       .030      Skewness      -.727
S E Skew       .015      Range        16.000      Minimum      -8.000
Maximum       8.000      Sum      -25288.122

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -4.400         2.00      -3.772         3.00      -3.372
   4.00      -3.000         5.00      -2.800         6.00      -2.720
   7.00      -2.600         8.00      -2.400         9.00      -2.378
  10.00      -2.216        11.00      -2.200        12.00      -2.150
  13.00      -2.000        14.00      -2.000        15.00      -1.950
  16.00      -1.838        17.00      -1.800        18.00      -1.788
  19.00      -1.750        20.00      -1.676        21.00      -1.600
  22.00      -1.600        23.00      -1.578        24.00      -1.550
  25.00      -1.492        26.00      -1.416        27.00      -1.400
  28.00      -1.400        29.00      -1.372        30.00      -1.350
  31.00      -1.304        32.00      -1.276        33.00      -1.216
  34.00      -1.200        35.00      -1.200        36.00      -1.188
  37.00      -1.172        38.00      -1.150        39.00      -1.104
  40.00      -1.092        41.00      -1.054        42.00      -1.010
  43.00      -1.000        44.00      -1.000        45.00       -.988
  46.00       -.972        47.00       -.950        48.00       -.914
  49.00       -.892        50.00       -.892        51.00       -.854
  52.00       -.800        53.00       -.800        54.00       -.800
  55.00       -.788        56.00       -.772        57.00       -.750
  58.00       -.714        59.00       -.676        60.00       -.654
  61.00       -.600        62.00       -.600        63.00       -.600
  64.00       -.588        65.00       -.572        66.00       -.550
  67.00       -.504        68.00       -.454        69.00       -.400
  70.00       -.400        71.00       -.400        72.00       -.378
  73.00       -.372        74.00       -.350        75.00       -.282
  76.00       -.200        77.00       -.200        78.00       -.200
  79.00       -.178        80.00       -.172        81.00       -.082
  82.00        .000        83.00        .000        84.00        .000
  85.00        .000        86.00        .000        87.00        .000
  88.00        .050        89.00        .200        90.00        .200
  91.00        .222        92.00        .400        93.00        .400
  94.00        .450        95.00        .600        96.00        .800
  97.00        .828        98.00       1.200        99.00       1.600

Valid cases   26483      Missing cases      0


PERCO_SU   Personal Control "Service Superiority" Gap

Mean          -.981      Std err        .008      Median        -.833
Mode           .000      Std dev       1.223      Variance      1.495
Kurtosis      2.481      S E Kurt       .030      Skewness      -.795
S E Skew       .015      Range        16.000      Minimum      -8.000
Maximum       8.000      Sum      -25993.012

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -4.667         2.00      -4.000         3.00      -3.667
   4.00      -3.333         5.00      -3.167         6.00      -3.000
   7.00      -2.833         8.00      -2.667         9.00      -2.667
  10.00      -2.500        11.00      -2.388        12.00      -2.333
  13.00      -2.333        14.00      -2.167        15.00      -2.167
  16.00      -2.000        17.00      -2.000        18.00      -2.000
  19.00      -1.888        20.00      -1.833        21.00      -1.833
  22.00      -1.833        23.00      -1.667        24.00      -1.667
  25.00      -1.667        26.00      -1.667        27.00      -1.500
  28.00      -1.500        29.00      -1.500        30.00      -1.500
  31.00      -1.387        32.00      -1.333        33.00      -1.333
  34.00      -1.333        35.00      -1.333        36.00      -1.196
  37.00      -1.167        38.00      -1.167        39.00      -1.167
  40.00      -1.167        41.00      -1.167        42.00      -1.005
  43.00      -1.000        44.00      -1.000        45.00      -1.000
  46.00      -1.000        47.00      -1.000        48.00       -.838
  49.00       -.833        50.00       -.833        51.00       -.833
  52.00       -.833        53.00       -.833        54.00       -.667
  55.00       -.667        56.00       -.667        57.00       -.667
  58.00       -.667        59.00       -.564        60.00       -.500
  61.00       -.500        62.00       -.500        63.00       -.500
  64.00       -.500        65.00       -.388        66.00       -.333
  67.00       -.333        68.00       -.333        69.00       -.333
  70.00       -.333        71.00       -.222        72.00       -.167
  73.00       -.167        74.00       -.167        75.00       -.167
  76.00       -.167        77.00       -.005        78.00        .000
  79.00        .000        80.00        .000        81.00        .000
  82.00        .000        83.00        .000        84.00        .000
  85.00        .000        86.00        .112        87.00        .167
  88.00        .167        89.00        .167        90.00        .333
  91.00        .333        92.00        .333        93.00        .500
  94.00        .500        95.00        .667        96.00        .833
  97.00       1.000        98.00       1.167        99.00       1.500

Valid cases   26483      Missing cases      0






Norms for Graduate Students


LITOT_AD   LibQUAL+ Total Score "Service Adequacy" Gap

Mean           .451      Std err        .011      Median         .443
Mode           .000      Std dev       1.478      Variance      2.183
Kurtosis      1.992      S E Kurt       .037      Skewness      -.287
S E Skew       .018      Range        17.760      Minimum      -8.960
Maximum       8.800      Sum        7997.558

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -3.721         2.00      -2.915         3.00      -2.532
   4.00      -2.209         5.00      -1.975         6.00      -1.802
   7.00      -1.612         8.00      -1.493         9.00      -1.377
  10.00      -1.272        11.00      -1.178        12.00      -1.086
  13.00      -1.006        14.00       -.929        15.00       -.859
  16.00       -.791        17.00       -.735        18.00       -.679
  19.00       -.617        20.00       -.565        21.00       -.513
  22.00       -.468        23.00       -.424        24.00       -.383
  25.00       -.345        26.00       -.304        27.00       -.261
  28.00       -.223        29.00       -.190        30.00       -.153
  31.00       -.118        32.00       -.082        33.00       -.051
  34.00       -.016        35.00        .000        36.00        .018
  37.00        .043        38.00        .069        39.00        .100
  40.00        .132        41.00        .159        42.00        .185
  43.00        .214        44.00        .245        45.00        .273
  46.00        .304        47.00        .341        48.00        .373
  49.00        .409        50.00        .443        51.00        .479
  52.00        .514        53.00        .546        54.00        .580
  55.00        .610        56.00        .643        57.00        .677
  58.00        .710        59.00        .746        60.00        .779
  61.00        .813        62.00        .852        63.00        .885
  64.00        .917        65.00        .956        66.00        .991
  67.00       1.026        68.00       1.063        69.00       1.100
  70.00       1.131        71.00       1.169        72.00       1.209
  73.00       1.250        74.00       1.288        75.00       1.332
  76.00       1.377        77.00       1.420        78.00       1.472
  79.00       1.523        80.00       1.566        81.00       1.606
  82.00       1.659        83.00       1.719        84.00       1.783
  85.00       1.841        86.00       1.908        87.00       1.971
  88.00       2.040        89.00       2.116        90.00       2.211
  91.00       2.295        92.00       2.393        93.00       2.502
  94.00       2.644        95.00       2.783        96.00       2.968
  97.00       3.190        98.00       3.494        99.00       3.987

Valid cases   17735      Missing cases      0


SAFFE_AD   Service Affect Service Adequacy Gap (Per - Min)

Mean           .602      Std err        .011      Median         .574
Mode           .000      Std dev       1.464      Variance      2.144
Kurtosis      2.647      S E Kurt       .037      Skewness      -.469
S E Skew       .018      Range        16.000      Minimum      -8.000
Maximum       8.000      Sum       10672.811

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -3.807         2.00      -3.000         3.00      -2.444
   4.00      -2.111         5.00      -1.778         6.00      -1.667
   7.00      -1.444         8.00      -1.222         9.00      -1.111
  10.00      -1.000        11.00       -.889        12.00       -.778
  13.00       -.771        14.00       -.667        15.00       -.556
  16.00       -.511        17.00       -.444        18.00       -.400
  19.00       -.333        20.00       -.308        21.00       -.222
  22.00       -.222        23.00       -.178        24.00       -.111
  25.00       -.111        26.00       -.067        27.00        .000
  28.00        .000        29.00        .000        30.00        .000
  31.00        .000        32.00        .046        33.00        .111
  34.00        .111        35.00        .111        36.00        .170
  37.00        .222        38.00        .222        39.00        .222
  40.00        .298        41.00        .333        42.00        .333
  43.00        .381        44.00        .444        45.00        .444
  46.00        .444        47.00        .514        48.00        .556
  49.00        .556        50.00        .574        51.00        .667
  52.00        .667        53.00        .667        54.00        .711
  55.00        .778        56.00        .778        57.00        .787
  58.00        .872        59.00        .889        60.00        .889
  61.00        .938        62.00       1.000        63.00       1.000
  64.00       1.006        65.00       1.103        66.00       1.111
  67.00       1.111        68.00       1.187        69.00       1.222
  70.00       1.222        71.00       1.277        72.00       1.333
  73.00       1.333        74.00       1.409        75.00       1.444
  76.00       1.487        77.00       1.556        78.00       1.556
  79.00       1.649        80.00       1.667        81.00       1.718
  82.00       1.778        83.00       1.820        84.00       1.889
  85.00       1.907        86.00       2.000        87.00       2.049
  88.00       2.111        89.00       2.222        90.00       2.333
  91.00       2.418        92.00       2.502        93.00       2.667
  94.00       2.778        95.00       2.889        96.00       3.111
  97.00       3.333        98.00       3.600        99.00       4.111

Valid cases   17735      Missing cases      0


LIPLA_AD   Lib as Place Service Adequacy Gap (Per - Min)

Mean           .430      Std err        .014      Median         .584
Mode           .000      Std dev       1.877      Variance      3.522
Kurtosis      2.196      S E Kurt       .037      Skewness      -.640
S E Skew       .018      Range        16.000      Minimum      -8.000
Maximum       8.000      Sum        7629.284

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -5.600         2.00      -4.600         3.00      -3.800
   4.00      -3.400         5.00      -3.000         6.00      -2.600
   7.00      -2.400         8.00      -2.200         9.00      -2.000
  10.00      -1.800        11.00      -1.600        12.00      -1.600
  13.00      -1.400        14.00      -1.200        15.00      -1.200
  16.00      -1.000        17.00      -1.000        18.00       -.800
  19.00       -.800        20.00       -.794        21.00       -.600
  22.00       -.600        23.00       -.400        24.00       -.400
  25.00       -.400        26.00       -.268        27.00       -.200
  28.00       -.200        29.00       -.200        30.00       -.034
  31.00        .000        32.00        .000        33.00        .000
  34.00        .000        35.00        .000        36.00        .000
  37.00        .062        38.00        .168        39.00        .200
  40.00        .200        41.00        .200        42.00        .236
  43.00        .330        44.00        .400        45.00        .400
  46.00        .400        47.00        .400        48.00        .400
  49.00        .490        50.00        .584        51.00        .592
  52.00        .600        53.00        .600        54.00        .600
  55.00        .636        56.00        .730        57.00        .800
  58.00        .800        59.00        .800        60.00        .800
  61.00        .890        62.00       1.000        63.00       1.000
  64.00       1.000        65.00       1.000        66.00       1.090
  67.00       1.200        68.00       1.200        69.00       1.200
  70.00       1.200        71.00       1.302        72.00       1.400
  73.00       1.400        74.00       1.400        75.00       1.400
  76.00       1.568        77.00       1.600        78.00       1.600
  79.00       1.630        80.00       1.800        81.00       1.800
  82.00       1.800        83.00       2.000        84.00       2.000
  85.00       2.000        86.00       2.200        87.00       2.200
  88.00       2.400        89.00       2.400        90.00       2.546
  91.00       2.600        92.00       2.800        93.00       2.932
  94.00       3.000        95.00       3.200        96.00       3.570
  97.00       3.800        98.00       4.200        99.00       4.800

Valid cases   17735      Missing cases      0


INFOA_AD   Info Access Service Adequacy Gap (Per - Min)

Mean           .162      Std err        .010      Median         .200
Mode           .000      Std dev       1.398      Variance      1.953
Kurtosis      2.383      S E Kurt       .037      Skewness      -.462
S E Skew       .018      Range        16.000      Minimum      -8.000
Maximum       8.000      Sum        2877.254

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -4.000         2.00      -3.200         3.00      -2.800
   4.00      -2.400         5.00      -2.200         6.00      -2.000
   7.00      -1.818         8.00      -1.762         9.00      -1.600
  10.00      -1.504        11.00      -1.400        12.00      -1.328
  13.00      -1.200        14.00      -1.162        15.00      -1.032
  16.00      -1.000        17.00       -.980        18.00       -.832
  19.00       -.800        20.00       -.800        21.00       -.728
  22.00       -.632        23.00       -.600        24.00       -.600
  25.00       -.562        26.00       -.504        27.00       -.432
  28.00       -.400        29.00       -.400        30.00       -.362
  31.00       -.304        32.00       -.232        33.00       -.200
  34.00       -.200        35.00       -.200        36.00       -.142
  37.00       -.110        38.00       -.032        39.00        .000
  40.00        .000        41.00        .000        42.00        .000
  43.00        .000        44.00        .038        45.00        .072
  46.00        .110        47.00        .168        48.00        .200
  49.00        .200        50.00        .200        51.00        .200
  52.00        .206        53.00        .272        54.00        .310
  55.00        .368        56.00        .400        57.00        .400
  58.00        .400        59.00        .406        60.00        .472
  61.00        .504        62.00        .568        63.00        .600
  64.00        .600        65.00        .600        66.00        .638
  67.00        .672        68.00        .762        69.00        .768
  70.00        .800        71.00        .800        72.00        .806
  73.00        .872        74.00        .968        75.00       1.000
  76.00       1.000        77.00       1.000        78.00       1.072
  79.00       1.162        80.00       1.200        81.00       1.200
  82.00       1.238        83.00       1.296        84.00       1.400
  85.00       1.400        86.00       1.472        87.00       1.568
  88.00       1.600        89.00       1.672        90.00       1.800
  91.00       1.800        92.00       1.968        93.00       2.000
  94.00       2.200        95.00       2.272        96.00       2.472
  97.00       2.672        98.00       3.000        99.00       3.600

Valid cases   17735      Missing cases      0


PERCO_AD   Personal Control Serv Adequacy Gap (Per - Min)

Mean           .284      Std err        .011      Median         .333
Mode           .000      Std dev       1.484      Variance      2.203
Kurtosis      1.886      S E Kurt       .037      Skewness      -.353
S E Skew       .018      Range        15.333      Minimum      -8.000
Maximum       7.333      Sum        5028.307

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -4.000         2.00      -3.167         3.00      -2.833
   4.00      -2.500         5.00      -2.167         6.00      -2.000
   7.00      -1.833         8.00      -1.667         9.00      -1.605
  10.00      -1.500        11.00      -1.333        12.00      -1.333
  13.00      -1.167        14.00      -1.167        15.00      -1.000
  16.00      -1.000        17.00       -.920        18.00       -.833
  19.00       -.833        20.00       -.686        21.00       -.667
  22.00       -.667        23.00       -.617        24.00       -.500
  25.00       -.500        26.00       -.500        27.00       -.333
  28.00       -.333        29.00       -.333        30.00       -.333
  31.00       -.179        32.00       -.167        33.00       -.167
  34.00       -.167        35.00       -.167        36.00        .000
  37.00        .000        38.00        .000        39.00        .000
  40.00        .000        41.00        .000        42.00        .000
  43.00        .050        44.00        .167        45.00        .167
  46.00        .167        47.00        .167        48.00        .167
  49.00        .260        50.00        .333        51.00        .333
  52.00        .333        53.00        .333        54.00        .385
  55.00        .500        56.00        .500        57.00        .500
  58.00        .500        59.00        .612        60.00        .667
  61.00        .667        62.00        .667        63.00        .667
  64.00        .833        65.00        .833        66.00        .833
  67.00        .833        68.00        .862        69.00       1.000
  70.00       1.000        71.00       1.000        72.00       1.000
  73.00       1.067        74.00       1.167        75.00       1.167
  76.00       1.167        77.00       1.233        78.00       1.333
  79.00       1.333        80.00       1.344        81.00       1.500
  82.00       1.500        83.00       1.500        84.00       1.667
  85.00       1.667        86.00       1.667        87.00       1.833
  88.00       1.833        89.00       2.000        90.00       2.000
  91.00       2.167        92.00       2.167        93.00       2.333
  94.00       2.500        95.00       2.550        96.00       2.833
  97.00       3.000        98.00       3.333        99.00       3.833

Valid cases   17735      Missing cases      0


LITOT_SU   LibQUAL+ Total Score "Service Superiority" Gap

Mean         -1.169      Std err        .009      Median       -1.034
Mode           .000      Std dev       1.208      Variance      1.459
Kurtosis      2.362      S E Kurt       .037      Skewness      -.758
S E Skew       .018      Range        14.571      Minimum      -8.960
Maximum       5.611      Sum      -20734.817

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -4.843         2.00      -4.214         3.00      -3.790
   4.00      -3.523         5.00      -3.323         6.00      -3.136
   7.00      -2.987         8.00      -2.872         9.00      -2.772
  10.00      -2.672        11.00      -2.585        12.00      -2.502
  13.00      -2.425        14.00      -2.360        15.00      -2.295
  16.00      -2.232        17.00      -2.178        18.00      -2.123
  19.00      -2.066        20.00      -2.018        21.00      -1.973
  22.00      -1.927        23.00      -1.884        24.00      -1.840
  25.00      -1.800        26.00      -1.765        27.00      -1.729
  28.00      -1.692        29.00      -1.656        30.00      -1.622
  31.00      -1.589        32.00      -1.559        33.00      -1.528
  34.00      -1.496        35.00      -1.460        36.00      -1.432
  37.00      -1.399        38.00      -1.368        39.00      -1.337
  40.00      -1.308        41.00      -1.278        42.00      -1.250
  43.00      -1.221        44.00      -1.193        45.00      -1.162
  46.00      -1.134        47.00      -1.110        48.00      -1.084
  49.00      -1.060        50.00      -1.034        51.00      -1.012
  52.00       -.987        53.00       -.961        54.00       -.935
  55.00       -.909        56.00       -.884        57.00       -.857
  58.00       -.830        59.00       -.804        60.00       -.780
  61.00       -.755        62.00       -.727        63.00       -.702
  64.00       -.676        65.00       -.652        66.00       -.627
  67.00       -.603        68.00       -.575        69.00       -.551
  70.00       -.524        71.00       -.498        72.00       -.470
  73.00       -.443        74.00       -.408        75.00       -.378
  76.00       -.350        77.00       -.320        78.00       -.289
  79.00       -.256        80.00       -.224        81.00       -.192
  82.00       -.163        83.00       -.132        84.00       -.097
  85.00       -.070        86.00       -.036        87.00        .000
  88.00        .007        89.00        .049        90.00        .098
  91.00        .153        92.00        .215        93.00        .296
  94.00        .377        95.00        .468        96.00        .602
  97.00        .785        98.00       1.019        99.00       1.399

Valid cases   17735      Missing cases      0


SAFFE_SU   Serv Affect "Serv Superiority" Gap (Per - Des)

Mean          -.836      Std err        .009      Median        -.667
Mode           .000      Std dev       1.252      Variance      1.568
Kurtosis      3.605      S E Kurt       .037      Skewness     -1.047
S E Skew       .018      Range        15.111      Minimum      -8.000
Maximum       7.111      Sum      -14831.666

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -5.000         2.00      -4.222         3.00      -3.778
   4.00      -3.442         5.00      -3.111         6.00      -2.889
   7.00      -2.707         8.00      -2.556         9.00      -2.444
  10.00      -2.333        11.00      -2.222        12.00      -2.111
  13.00      -2.000        14.00      -2.000        15.00      -1.889
  16.00      -1.848        17.00      -1.778        18.00      -1.736
  19.00      -1.667        20.00      -1.624        21.00      -1.556
  22.00      -1.550        23.00      -1.444        24.00      -1.444
  25.00      -1.402        26.00      -1.333        27.00      -1.333
  28.00      -1.291        29.00      -1.222        30.00      -1.222
  31.00      -1.217        32.00      -1.111        33.00      -1.111
  34.00      -1.111        35.00      -1.069        36.00      -1.000
  37.00      -1.000        38.00      -1.000        39.00       -.958
  40.00       -.889        41.00       -.889        42.00       -.889
  43.00       -.847        44.00       -.778        45.00       -.778
  46.00       -.778        47.00       -.749        48.00       -.674
  49.00       -.667        50.00       -.667        51.00       -.661
  52.00       -.619        53.00       -.556        54.00       -.556
  55.00       -.556        56.00       -.513        57.00       -.444
  58.00       -.444        59.00       -.444        60.00       -.424
  61.00       -.354        62.00       -.333        63.00       -.333
  64.00       -.333        65.00       -.291        66.00       -.222
  67.00       -.222        68.00       -.222        69.00       -.222
  70.00       -.180        71.00       -.111        72.00       -.111
  73.00       -.111        74.00       -.111        75.00       -.069
  76.00        .000        77.00        .000        78.00        .000
  79.00        .000        80.00        .000        81.00        .000
  82.00        .006        83.00        .111        84.00        .111
  85.00        .111        86.00        .222        87.00        .222
  88.00        .229        89.00        .333        90.00        .339
  91.00        .444        92.00        .556        93.00        .556
  94.00        .667        95.00        .778        96.00        .931
  97.00       1.111        98.00       1.356        99.00       1.820

Valid cases   17735      Missing cases      0


LIPLA_SU  Lib as Place "Serv Superiority" Gap (Per - Des)

Mean         -1.059      Std err        .013      Median        -.800
Mode           .000      Std dev       1.768      Variance      3.124
Kurtosis      2.053      S E Kurt       .037      Skewness      -.624
S E Skew       .018      Range        16.000      Minimum      -8.000
Maximum       8.000      Sum      -18784.794

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -6.600         2.00      -5.800         3.00      -5.200
   4.00      -4.800         5.00      -4.400         6.00      -4.000
   7.00      -3.800         8.00      -3.600         9.00      -3.400
  10.00      -3.200        11.00      -3.200        12.00      -3.000
  13.00      -2.800        14.00      -2.800        15.00      -2.600
  16.00      -2.600        17.00      -2.400        18.00      -2.400
  19.00      -2.300        20.00      -2.200        21.00      -2.200
  22.00      -2.000        23.00      -2.000        24.00      -2.000
  25.00      -1.840        26.00      -1.800        27.00      -1.800
  28.00      -1.750        29.00      -1.600        30.00      -1.600
  31.00      -1.600        32.00      -1.490        33.00      -1.400
  34.00      -1.400        35.00      -1.400        36.00      -1.300
  37.00      -1.200        38.00      -1.200        39.00      -1.200
  40.00      -1.200        41.00      -1.100        42.00      -1.000
  43.00      -1.000        44.00      -1.000        45.00      -1.000
  46.00       -.950        47.00       -.890        48.00       -.830
  49.00       -.800        50.00       -.800        51.00       -.800
  52.00       -.800        53.00       -.750        54.00       -.700
  55.00       -.640        56.00       -.600        57.00       -.600
  58.00       -.600        59.00       -.600        60.00       -.500
  61.00       -.440        62.00       -.400        63.00       -.400
  64.00       -.400        65.00       -.400        66.00       -.350
  67.00       -.256        68.00       -.200        69.00       -.200
  70.00       -.200        71.00       -.200        72.00       -.150
  73.00       -.040        74.00        .000        75.00        .000
  76.00        .000        77.00        .000        78.00        .000
  79.00        .000        80.00        .000        81.00        .060
  82.00        .200        83.00        .200        84.00        .200
  85.00        .344        86.00        .400        87.00        .400
  88.00        .600        89.00        .600        90.00        .710
  91.00        .800        92.00       1.000        93.00       1.000
  94.00       1.200        95.00       1.400        96.00       1.600
  97.00       2.000        98.00       2.400        99.00       3.200

Valid cases   17735      Missing cases      0


INFOA_SU  Info Access "Serv Superiority" Gap (Per - Des)

Mean         -1.238      Std err        .009      Median       -1.120
Mode           .000      Std dev       1.180      Variance      1.393
Kurtosis      2.472      S E Kurt       .037      Skewness      -.794
S E Skew       .018      Range        12.800      Minimum      -8.000
Maximum       4.800      Sum      -21955.400

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -4.824         2.00      -4.200         3.00      -3.800
   4.00      -3.600         5.00      -3.400         6.00      -3.200
   7.00      -3.000         8.00      -2.972         9.00      -2.800
  10.00      -2.750        11.00      -2.600        12.00      -2.572
  13.00      -2.400        14.00      -2.400        15.00      -2.372
  16.00      -2.200        17.00      -2.200        18.00      -2.172
  19.00      -2.092        20.00      -2.000        21.00      -2.000
  22.00      -1.988        23.00      -1.950        24.00      -1.810
  25.00      -1.800        26.00      -1.800        27.00      -1.778
  28.00      -1.750        29.00      -1.638        30.00      -1.600
  31.00      -1.600        32.00      -1.600        33.00      -1.572
  34.00      -1.550        35.00      -1.476        36.00      -1.400
  37.00      -1.400        38.00      -1.400        39.00      -1.388
  40.00      -1.372        41.00      -1.350        42.00      -1.292
  43.00      -1.210        44.00      -1.200        45.00      -1.200
  46.00      -1.200        47.00      -1.178        48.00      -1.172
  49.00      -1.150        50.00      -1.120        51.00      -1.048
  52.00      -1.000        53.00      -1.000        54.00      -1.000
  55.00      -1.000        56.00       -.988        57.00       -.972
  58.00       -.950        59.00       -.950        60.00       -.892
  61.00       -.810        62.00       -.800        63.00       -.800
  64.00       -.800        65.00       -.778        66.00       -.772
  67.00       -.750        68.00       -.676        69.00       -.600
  70.00       -.600        71.00       -.600        72.00       -.588
  73.00       -.572        74.00       -.550        75.00       -.542
  76.00       -.410        77.00       -.400        78.00       -.400
  79.00       -.388        80.00       -.372        81.00       -.350
  82.00       -.216        83.00       -.200        84.00       -.200
  85.00       -.188        86.00       -.172        87.00       -.038
  88.00        .000        89.00        .000        90.00        .000
  91.00        .000        92.00        .050        93.00        .200
  94.00        .200        95.00        .400        96.00        .422
  97.00        .600        98.00        .828        99.00       1.228

Valid cases   17735      Missing cases      0


PERCO_SU   Personal Control "Service Superiority" Gap

Mean         -1.180      Std err        .009      Median       -1.000
Mode           .000      Std dev       1.213      Variance      1.472
Kurtosis      2.039      S E Kurt       .037      Skewness      -.800
S E Skew       .018      Range        13.500      Minimum      -8.000
Maximum       5.500      Sum      -20935.423

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -4.833         2.00      -4.333         3.00      -3.833
   4.00      -3.667         5.00      -3.333         6.00      -3.167
   7.00      -3.000         8.00      -2.902         9.00      -2.833
  10.00      -2.667        11.00      -2.667        12.00      -2.500
  13.00      -2.500        14.00      -2.333        15.00      -2.333
  16.00      -2.333        17.00      -2.167        18.00      -2.167
  19.00      -2.167        20.00      -2.000        21.00      -2.000
  22.00      -2.000        23.00      -1.838        24.00      -1.833
  25.00      -1.833        26.00      -1.833        27.00      -1.682
  28.00      -1.667        29.00      -1.667        30.00      -1.667
  31.00      -1.667        32.00      -1.500        33.00      -1.500
  34.00      -1.500        35.00      -1.500        36.00      -1.500
  37.00      -1.333        38.00      -1.333        39.00      -1.333
  40.00      -1.333        41.00      -1.333        42.00      -1.333
  43.00      -1.167        44.00      -1.167        45.00      -1.167
  46.00      -1.167        47.00      -1.167        48.00      -1.057
  49.00      -1.000        50.00      -1.000        51.00      -1.000
  52.00      -1.000        53.00      -1.000        54.00      -1.000
  55.00       -.850        56.00       -.833        57.00       -.833
  58.00       -.833        59.00       -.833        60.00       -.833
  61.00       -.722        62.00       -.667        63.00       -.667
  64.00       -.667        65.00       -.667        66.00       -.667
  67.00       -.666        68.00       -.500        69.00       -.500
  70.00       -.500        71.00       -.500        72.00       -.500
  73.00       -.353        74.00       -.333        75.00       -.333
  76.00       -.333        77.00       -.333        78.00       -.333
  79.00       -.167        80.00       -.167        81.00       -.167
  82.00       -.167        83.00       -.167        84.00        .000
  85.00        .000        86.00        .000        87.00        .000
  88.00        .000        89.00        .000        90.00        .000
  91.00        .167        92.00        .167        93.00        .167
  94.00        .333        95.00        .442        96.00        .500
  97.00        .667        98.00        .833        99.00       1.333

Valid cases   17735      Missing cases      0






Norms for Faculty


LITOT_AD   LibQUAL+ Total Score "Service Adequacy" Gap

Mean           .436      Std err        .010      Median         .439
Mode           .000      Std dev       1.435      Variance      2.059
Kurtosis      2.111      S E Kurt       .035      Skewness      -.349
S E Skew       .018      Range        17.177      Minimum      -8.217
Maximum       8.960      Sum        8313.074

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -3.677         2.00      -2.885         3.00      -2.468
   4.00      -2.146         5.00      -1.951         6.00      -1.779
   7.00      -1.595         8.00      -1.463         9.00      -1.347
  10.00      -1.246        11.00      -1.148        12.00      -1.052
  13.00       -.968        14.00       -.890        15.00       -.825
  16.00       -.761        17.00       -.699        18.00       -.638
  19.00       -.593        20.00       -.538        21.00       -.488
  22.00       -.442        23.00       -.401        24.00       -.359
  25.00       -.323        26.00       -.285        27.00       -.242
  28.00       -.210        29.00       -.175        30.00       -.141
  31.00       -.103        32.00       -.073        33.00       -.044
  34.00       -.012        35.00        .001        36.00        .029
  37.00        .055        38.00        .082        39.00        .107
  40.00        .137        41.00        .164        42.00        .189
  43.00        .220        44.00        .247        45.00        .276
  46.00        .308        47.00        .339        48.00        .374
  49.00        .407        50.00        .439        51.00        .471
  52.00        .502        53.00        .529        54.00        .561
  55.00        .596        56.00        .628        57.00        .658
  58.00        .691        59.00        .725        60.00        .757
  61.00        .788        62.00        .817        63.00        .852
  64.00        .885        65.00        .924        66.00        .961
  67.00        .994        68.00       1.032        69.00       1.068
  70.00       1.105        71.00       1.138        72.00       1.177
  73.00       1.215        74.00       1.256        75.00       1.298
  76.00       1.344        77.00       1.385        78.00       1.430
  79.00       1.472        80.00       1.517        81.00       1.567
  82.00       1.625        83.00       1.675        84.00       1.729
  85.00       1.790        86.00       1.851        87.00       1.913
  88.00       1.982        89.00       2.049        90.00       2.119
  91.00       2.213        92.00       2.308        93.00       2.424
  94.00       2.554        95.00       2.695        96.00       2.851
  97.00       3.061        98.00       3.372        99.00       3.852

Valid cases   19067      Missing cases      0


SAFFE_AD   Service Affect Service Adequacy Gap (Per - Min)

Mean           .578      Std err        .010      Median         .556
Mode           .000      Std dev       1.428      Variance      2.039
Kurtosis      2.868      S E Kurt       .035      Skewness      -.485
S E Skew       .018      Range        16.000      Minimum      -8.000
Maximum       8.000      Sum       11013.112

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -3.778         2.00      -2.778         3.00      -2.333
   4.00      -2.000         5.00      -1.778         6.00      -1.556
   7.00      -1.337         8.00      -1.222         9.00      -1.111
  10.00      -1.000        11.00       -.889        12.00       -.778
  13.00       -.667        14.00       -.667        15.00       -.556
  16.00       -.480        17.00       -.444        18.00       -.360
  19.00       -.333        20.00       -.258        21.00       -.222
  22.00       -.222        23.00       -.111        24.00       -.111
  25.00       -.111        26.00       -.014        27.00        .000
  28.00        .000        29.00        .000        30.00        .000
  31.00        .000        32.00        .038        33.00        .076
  34.00        .111        35.00        .111        36.00        .111
  37.00        .187        38.00        .222        39.00        .222
  40.00        .222        41.00        .298        42.00        .333
  43.00        .333        44.00        .337        45.00        .431
  46.00        .444        47.00        .444        48.00        .464
  49.00        .556        50.00        .556        51.00        .556
  52.00        .616        53.00        .667        54.00        .667
  55.00        .667        56.00        .751        57.00        .778
  58.00        .778        59.00        .822        60.00        .889
  61.00        .889        62.00        .889        63.00        .970
  64.00       1.000        65.00       1.000        66.00       1.044
  67.00       1.111        68.00       1.111        69.00       1.156
  70.00       1.222        71.00       1.222        72.00       1.273
  73.00       1.333        74.00       1.333        75.00       1.444
  76.00       1.444        77.00       1.489        78.00       1.556
  79.00       1.556        80.00       1.667        81.00       1.667
  82.00       1.773        83.00       1.778        84.00       1.853
  85.00       1.889        86.00       2.000        87.00       2.000
  88.00       2.111        89.00       2.187        90.00       2.222
  91.00       2.333        92.00       2.444        93.00       2.556
  94.00       2.667        95.00       2.787        96.00       3.000
  97.00       3.222        98.00       3.521        99.00       4.000

Valid cases   19067      Missing cases      0


LIPLA_AD   Lib as Place Service Adequacy Gap (Per - Min)

Mean           .734      Std err        .013      Median         .662
Mode           .000      Std dev       1.821      Variance      3.317
Kurtosis      2.525      S E Kurt       .035      Skewness      -.496
S E Skew       .018      Range        16.000      Minimum      -8.000
Maximum       8.000      Sum       13991.894

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -5.000         2.00      -4.000         3.00      -3.278
   4.00      -2.800         5.00      -2.400         6.00      -2.200
   7.00      -1.870         8.00      -1.600         9.00      -1.400
  10.00      -1.268        11.00      -1.200        12.00      -1.000
  13.00       -.800        14.00       -.800        15.00       -.600
  16.00       -.600        17.00       -.400        18.00       -.400
  19.00       -.268        20.00       -.200        21.00       -.200
  22.00       -.094        23.00        .000        24.00        .000
  25.00        .000        26.00        .000        27.00        .000
  28.00        .000        29.00        .102        30.00        .168
  31.00        .200        32.00        .200        33.00        .208
  34.00        .291        35.00        .368        36.00        .400
  37.00        .400        38.00        .400        39.00        .462
  40.00        .470        41.00        .490        42.00        .577
  43.00        .592        44.00        .592        45.00        .592
  46.00        .592        47.00        .600        48.00        .600
  49.00        .600        50.00        .662        51.00        .670
  52.00        .768        53.00        .800        54.00        .800
  55.00        .800        56.00        .862        57.00        .890
  58.00        .968        59.00       1.000        60.00       1.000
  61.00       1.000        62.00       1.070        63.00       1.138
  64.00       1.200        65.00       1.200        66.00       1.200
  67.00       1.262        68.00       1.364        69.00       1.400
  70.00       1.400        71.00       1.408        72.00       1.568
  73.00       1.600        74.00       1.600        75.00       1.636
  76.00       1.800        77.00       1.800        78.00       1.800
  79.00       1.968        80.00       2.000        81.00       2.000
  82.00       2.102        83.00       2.200        84.00       2.200
  85.00       2.400        86.00       2.400        87.00       2.568
  88.00       2.600        89.00       2.800        90.00       2.800
  91.00       3.000        92.00       3.200        93.00       3.302
  94.00       3.400        95.00       3.600        96.00       4.000
  97.00       4.200        98.00       4.600        99.00       5.200

Valid cases   19067      Missing cases      0


INFOA_AD   Info Access Service Adequacy Gap (Per - Min)

Mean           .012      Std err        .011      Median         .110
Mode           .000      Std dev       1.451      Variance      2.106
Kurtosis      2.030      S E Kurt       .035      Skewness      -.542
S E Skew       .018      Range        16.000      Minimum      -8.000
Maximum       8.000      Sum         225.100

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -4.400         2.00      -3.600         3.00      -3.000
   4.00      -2.800         5.00      -2.600         6.00      -2.362
   7.00      -2.200         8.00      -2.000         9.00      -1.904
  10.00      -1.800        11.00      -1.600        12.00      -1.600
  13.00      -1.454        14.00      -1.400        15.00      -1.328
  16.00      -1.200        17.00      -1.200        18.00      -1.128
  19.00      -1.000        20.00      -1.000        21.00       -.962
  22.00       -.832        23.00       -.800        24.00       -.800
  25.00       -.748        26.00       -.690        27.00       -.600
  28.00       -.600        29.00       -.596        30.00       -.528
  31.00       -.406        32.00       -.400        33.00       -.400
  34.00       -.394        35.00       -.328        36.00       -.290
  37.00       -.200        38.00       -.200        39.00       -.200
  40.00       -.168        41.00       -.128        42.00       -.076
  43.00        .000        44.00        .000        45.00        .000
  46.00        .000        47.00        .000        48.00        .052
  49.00        .072        50.00        .110        51.00        .168
  52.00        .200        53.00        .200        54.00        .200
  55.00        .206        56.00        .258        57.00        .272
  58.00        .362        59.00        .400        60.00        .400
  61.00        .400        62.00        .400        63.00        .472
  64.00        .472        65.00        .568        66.00        .600
  67.00        .600        68.00        .600        69.00        .638
  70.00        .672        71.00        .768        72.00        .800
  73.00        .800        74.00        .800        75.00        .872
  76.00        .910        77.00       1.000        78.00       1.000
  79.00       1.000        80.00       1.072        81.00       1.110
  82.00       1.200        83.00       1.200        84.00       1.238
  85.00       1.352        86.00       1.400        87.00       1.400
  88.00       1.496        89.00       1.600        90.00       1.600
  91.00       1.794        92.00       1.800        93.00       1.910
  94.00       2.000        95.00       2.200        96.00       2.396
  97.00       2.600        98.00       2.800        99.00       3.400

Valid cases   19067      Missing cases      0


PERCO_AD   Personal Control Serv Adequacy Gap (Per - Min)

Mean           .108      Std err        .011      Median         .167
Mode           .000      Std dev       1.497      Variance      2.241
Kurtosis      1.782      S E Kurt       .035      Skewness      -.396
S E Skew       .018      Range        16.000      Minimum      -8.000
Maximum       8.000      Sum        2065.545

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -4.167         2.00      -3.333         3.00      -3.000
   4.00      -2.667         5.00      -2.500         6.00      -2.333
   7.00      -2.167         8.00      -2.000         9.00      -1.833
  10.00      -1.667        11.00      -1.667        12.00      -1.500
  13.00      -1.500        14.00      -1.333        15.00      -1.333
  16.00      -1.167        17.00      -1.167        18.00      -1.000
  19.00      -1.000        20.00      -1.000        21.00       -.833
  22.00       -.833        23.00       -.833        24.00       -.667
  25.00       -.667        26.00       -.667        27.00       -.605
  28.00       -.500        29.00       -.500        30.00       -.500
  31.00       -.433        32.00       -.333        33.00       -.333
  34.00       -.333        35.00       -.333        36.00       -.167
  37.00       -.167        38.00       -.167        39.00       -.167
  40.00       -.117        41.00        .000        42.00        .000
  43.00        .000        44.00        .000        45.00        .000
  46.00        .000        47.00        .000        48.00        .065
  49.00        .167        50.00        .167        51.00        .167
  52.00        .167        53.00        .195        54.00        .333
  55.00        .333        56.00        .333        57.00        .333
  58.00        .333        59.00        .500        60.00        .500
  61.00        .500        62.00        .500        63.00        .550
  64.00        .667        65.00        .667        66.00        .667
  67.00        .667        68.00        .728        69.00        .833
  70.00        .833        71.00        .833        72.00        .833
  73.00       1.000        74.00       1.000        75.00       1.000
  76.00       1.000        77.00       1.167        78.00       1.167
  79.00       1.167        80.00       1.167        81.00       1.333
  82.00       1.333        83.00       1.333        84.00       1.500
  85.00       1.500        86.00       1.500        87.00       1.667
  88.00       1.667        89.00       1.833        90.00       1.833
  91.00       2.000        92.00       2.000        93.00       2.167
  94.00       2.283        95.00       2.333        96.00       2.500
  97.00       2.833        98.00       3.167        99.00       3.667

Valid cases   19067      Missing cases      0


LITOT_SU   LibQUAL+ Total Score "Service Superiority" Gap

Mean         -1.003      Std err        .009      Median        -.897
Mode           .000      Std dev       1.220      Variance      1.488
Kurtosis      2.769      S E Kurt       .035      Skewness      -.694
S E Skew       .018      Range        15.507      Minimum      -8.960
Maximum       6.547      Sum      -19121.175

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -4.748         2.00      -4.016         3.00      -3.624
   4.00      -3.357         5.00      -3.139         6.00      -2.962
   7.00      -2.804         8.00      -2.666         9.00      -2.557
  10.00      -2.468        11.00      -2.387        12.00      -2.308
  13.00      -2.241        14.00      -2.177        15.00      -2.104
  16.00      -2.045        17.00      -1.992        18.00      -1.939
  19.00      -1.894        20.00      -1.849        21.00      -1.803
  22.00      -1.755        23.00      -1.712        24.00      -1.672
  25.00      -1.633        26.00      -1.595        27.00      -1.553
  28.00      -1.514        29.00      -1.482        30.00      -1.445
  31.00      -1.418        32.00      -1.387        33.00      -1.353
  34.00      -1.326        35.00      -1.298        36.00      -1.269
  37.00      -1.237        38.00      -1.210        39.00      -1.184
  40.00      -1.156        41.00      -1.126        42.00      -1.102
  43.00      -1.077        44.00      -1.049        45.00      -1.024
  46.00       -.997        47.00       -.971        48.00       -.948
  49.00       -.924        50.00       -.897        51.00       -.869
  52.00       -.842        53.00       -.816        54.00       -.790
  55.00       -.763        56.00       -.734        57.00       -.708
  58.00       -.682        59.00       -.656        60.00       -.632
  61.00       -.609        62.00       -.584        63.00       -.558
  64.00       -.532        65.00       -.504        66.00       -.479
  67.00       -.452        68.00       -.423        69.00       -.400
  70.00       -.372        71.00       -.346        72.00       -.318
  73.00       -.289        74.00       -.267        75.00       -.241
  76.00       -.217        77.00       -.185        78.00       -.156
  79.00       -.128        80.00       -.100        81.00       -.072
  82.00       -.041        83.00       -.004        84.00        .004
  85.00        .052        86.00        .091        87.00        .137
  88.00        .186        89.00        .242        90.00        .301
  91.00        .362        92.00        .432        93.00        .516
  94.00        .613        95.00        .730        96.00        .875
  97.00       1.036        98.00       1.282        99.00       1.715

Valid cases   19067      Missing cases      0


SAFFE_SU   Serv Affect "Serv Superiority" Gap (Per - Des)

Mean          -.685      Std err        .009      Median        -.510
Mode           .000      Std dev       1.224      Variance      1.499
Kurtosis      4.366      S E Kurt       .035      Skewness     -1.050
S E Skew       .018      Range        15.111      Minimum      -8.000
Maximum       7.111      Sum      -13056.448

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -4.800         2.00      -3.889         3.00      -3.444
   4.00      -3.111         5.00      -2.889         6.00      -2.667
   7.00      -2.444         8.00      -2.333         9.00      -2.222
  10.00      -2.111        11.00      -2.000        12.00      -1.951
  13.00      -1.889        14.00      -1.778        15.00      -1.730
  16.00      -1.667        17.00      -1.556        18.00      -1.556
  19.00      -1.444        20.00      -1.444        21.00      -1.361
  22.00      -1.333        23.00      -1.328        24.00      -1.222
  25.00      -1.222        26.00      -1.217        27.00      -1.111
  28.00      -1.111        29.00      -1.111        30.00      -1.022
  31.00      -1.000        32.00      -1.000        33.00       -.959
  34.00       -.889        35.00       -.889        36.00       -.889
  37.00       -.872        38.00       -.778        39.00       -.778
  40.00       -.778        41.00       -.772        42.00       -.681
  43.00       -.667        44.00       -.667        45.00       -.661
  46.00       -.580        47.00       -.556        48.00       -.556
  49.00       -.556        50.00       -.510        51.00       -.444
  52.00       -.444        53.00       -.444        54.00       -.411
  55.00       -.334        56.00       -.333        57.00       -.333
  58.00       -.333        59.00       -.291        60.00       -.222
  61.00       -.222        62.00       -.222        63.00       -.222
  64.00       -.180        65.00       -.111        66.00       -.111
  67.00       -.111        68.00       -.111        69.00       -.106
  70.00       -.069        71.00        .000        72.00        .000
  73.00        .000        74.00        .000        75.00        .000
  76.00        .000        77.00        .000        78.00        .000
  79.00        .000        80.00        .111        81.00        .111
  82.00        .111        83.00        .131        84.00        .222
  85.00        .222        86.00        .312        87.00        .333
  88.00        .376        89.00        .444        90.00        .487
  91.00        .556        92.00        .667        93.00        .709
  94.00        .781        95.00        .889        96.00       1.111
  97.00       1.222        98.00       1.556        99.00       2.000

Valid cases   19067      Missing cases      0


LIPLA_SU  Lib as Place "Serv Superiority" Gap (Per - Des)

Mean          -.579      Std err        .013      Median        -.540
Mode           .000      Std dev       1.819      Variance      3.308
Kurtosis      2.564      S E Kurt       .035      Skewness      -.303
S E Skew       .018      Range        16.000      Minimum      -8.000
Maximum       8.000      Sum      -11043.950

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -6.200         2.00      -5.200         3.00      -4.600
   4.00      -4.200         5.00      -3.800         6.00      -3.400
   7.00      -3.200         8.00      -3.000         9.00      -2.800
  10.00      -2.751        11.00      -2.600        12.00      -2.400
  13.00      -2.200        14.00      -2.200        15.00      -2.000
  16.00      -2.000        17.00      -1.800        18.00      -1.800
  19.00      -1.690        20.00      -1.600        21.00      -1.600
  22.00      -1.400        23.00      -1.400        24.00      -1.397
  25.00      -1.246        26.00      -1.200        27.00      -1.200
  28.00      -1.150        29.00      -1.046        30.00      -1.000
  31.00      -1.000        32.00      -1.000        33.00       -.950
  34.00       -.846        35.00       -.840        36.00       -.830
  37.00       -.830        38.00       -.830        39.00       -.830
  40.00       -.800        41.00       -.800        42.00       -.800
  43.00       -.734        44.00       -.656        45.00       -.640
  46.00       -.640        47.00       -.600        48.00       -.600
  49.00       -.600        50.00       -.540        51.00       -.490
  52.00       -.446        53.00       -.400        54.00       -.400
  55.00       -.400        56.00       -.384        57.00       -.306
  58.00       -.246        59.00       -.200        60.00       -.200
  61.00       -.200        62.00       -.184        63.00       -.150
  64.00        .000        65.00        .000        66.00        .000
  67.00        .000        68.00        .000        69.00        .000
  70.00        .000        71.00        .000        72.00        .000
  73.00        .144        74.00        .200        75.00        .200
  76.00        .200        77.00        .294        78.00        .400
  79.00        .400        80.00        .400        81.00        .600
  82.00        .600        83.00        .644        84.00        .800
  85.00        .800        86.00       1.000        87.00       1.000
  88.00       1.200        89.00       1.200        90.00       1.400
  91.00       1.600        92.00       1.800        93.00       2.000
  94.00       2.200        95.00       2.400        96.00       2.600
  97.00       3.000        98.00       3.600        99.00       4.200

Valid cases   19067      Missing cases      0


INFOA_SU  Info Access "Serv Superiority" Gap (Per - Des)

Mean         -1.273      Std err        .009      Median       -1.172
Mode           .000      Std dev       1.292      Variance      1.669
Kurtosis      1.950      S E Kurt       .035      Skewness      -.630
S E Skew       .018      Range        14.200      Minimum      -8.000
Maximum       6.200      Sum      -24265.266

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -5.200         2.00      -4.400         3.00      -4.178
   4.00      -3.800         5.00      -3.600         6.00      -3.400
   7.00      -3.200         8.00      -3.172         9.00      -3.000
  10.00      -2.972        11.00      -2.800        12.00      -2.772
  13.00      -2.600        14.00      -2.600        15.00      -2.438
  16.00      -2.400        17.00      -2.400        18.00      -2.350
  19.00      -2.200        20.00      -2.200        21.00      -2.172
  22.00      -2.038        23.00      -2.000        24.00      -2.000
  25.00      -1.988        26.00      -1.950        27.00      -1.800
  28.00      -1.800        29.00      -1.800        30.00      -1.772
  31.00      -1.750        32.00      -1.610        33.00      -1.600
  34.00      -1.600        35.00      -1.600        36.00      -1.572
  37.00      -1.550        38.00      -1.410        39.00      -1.400
  40.00      -1.400        41.00      -1.400        42.00      -1.372
  43.00      -1.372        44.00      -1.238        45.00      -1.200
  46.00      -1.200        47.00      -1.200        48.00      -1.200
  49.00      -1.172        50.00      -1.172        51.00      -1.104
  52.00      -1.010        53.00      -1.000        54.00      -1.000
  55.00      -1.000        56.00      -1.000        57.00       -.972
  58.00       -.950        59.00       -.892        60.00       -.810
  61.00       -.800        62.00       -.800        63.00       -.800
  64.00       -.788        65.00       -.772        66.00       -.750
  67.00       -.638        68.00       -.600        69.00       -.600
  70.00       -.600        71.00       -.600        72.00       -.572
  73.00       -.572        74.00       -.438        75.00       -.400
  76.00       -.400        77.00       -.400        78.00       -.400
  79.00       -.372        80.00       -.238        81.00       -.200
  82.00       -.200        83.00       -.200        84.00       -.172
  85.00       -.150        86.00        .000        87.00        .000
  88.00        .000        89.00        .000        90.00        .028
  91.00        .200        92.00        .200        93.00        .228
  94.00        .400        95.00        .450        96.00        .600
  97.00        .800        98.00       1.042        99.00       1.600

Valid cases   19067      Missing cases      0


PERCO_SU   Personal Control "Service Superiority" Gap

Mean         -1.185      Std err        .009      Median       -1.000
Mode           .000      Std dev       1.260      Variance      1.588
Kurtosis      1.928      S E Kurt       .035      Skewness      -.711
S E Skew       .018      Range        13.167      Minimum      -8.000
Maximum       5.167      Sum      -22601.630

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -5.000         2.00      -4.333         3.00      -4.000
   4.00      -3.667         5.00      -3.500         6.00      -3.333
   7.00      -3.167         8.00      -3.000         9.00      -2.833
  10.00      -2.833        11.00      -2.667        12.00      -2.667
  13.00      -2.500        14.00      -2.500        15.00      -2.333
  16.00      -2.333        17.00      -2.187        18.00      -2.167
  19.00      -2.167        20.00      -2.167        21.00      -2.000
  22.00      -2.000        23.00      -2.000        24.00      -1.838
  25.00      -1.833        26.00      -1.833        27.00      -1.833
  28.00      -1.687        29.00      -1.667        30.00      -1.667
  31.00      -1.667        32.00      -1.667        33.00      -1.505
  34.00      -1.500        35.00      -1.500        36.00      -1.500
  37.00      -1.500        38.00      -1.338        39.00      -1.333
  40.00      -1.333        41.00      -1.333        42.00      -1.333
  43.00      -1.235        44.00      -1.167        45.00      -1.167
  46.00      -1.167        47.00      -1.167        48.00      -1.167
  49.00      -1.014        50.00      -1.000        51.00      -1.000
  52.00      -1.000        53.00      -1.000        54.00      -1.000
  55.00       -.851        56.00       -.833        57.00       -.833
  58.00       -.833        59.00       -.833        60.00       -.833
  61.00       -.683        62.00       -.667        63.00       -.667
  64.00       -.667        65.00       -.667        66.00       -.667
  67.00       -.500        68.00       -.500        69.00       -.500
  70.00       -.500        71.00       -.500        72.00       -.393
  73.00       -.333        74.00       -.333        75.00       -.333
  76.00       -.333        77.00       -.222        78.00       -.167
  79.00       -.167        80.00       -.167        81.00       -.167
  82.00       -.055        83.00        .000        84.00        .000
  85.00        .000        86.00        .000        87.00        .000
  88.00        .000        89.00        .000        90.00        .167
  91.00        .167        92.00        .167        93.00        .333
  94.00        .333        95.00        .500        96.00        .667
  97.00        .833        98.00       1.000        99.00       1.500

Valid cases   19067      Missing cases      0






Institutional Norms for Perceived and Both Gap Scores for all Academic Libraries.


AVGPER    mean all 25 Perceived core questions

Mean          6.951      Std err        .026      Median        6.946
Mode          5.804      Std dev        .332      Variance       .110
Kurtosis       .762      S E Kurt       .379      Skewness      -.299
S E Skew       .191      Range         1.950      Minimum       5.804
Maximum       7.754      Sum        1126.123

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

   5.00       6.352        10.00       6.526        15.00       6.663
  20.00       6.693        25.00       6.770        30.00       6.818
  33.00       6.832        35.00       6.840        40.00       6.897
  45.00       6.913        50.00       6.946        55.00       6.995
  60.00       7.042        65.00       7.077        66.00       7.083
  70.00       7.117        75.00       7.156        80.00       7.214
  85.00       7.260        90.00       7.348        95.00       7.483

Valid cases     162      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

AAVGPER1  Mean Perceived Affect of Service dimension

Mean          7.132      Std err        .030      Median        7.142
Mode          5.876      Std dev        .379      Variance       .143
Kurtosis      1.075      S E Kurt       .379      Skewness      -.347
S E Skew       .191      Range         2.402      Minimum       5.876
Maximum       8.278      Sum        1155.425

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

   5.00       6.469        10.00       6.637        15.00       6.788
  20.00       6.875        25.00       6.904        30.00       6.971
  33.00       7.009        35.00       7.043        40.00       7.065
  45.00       7.100        50.00       7.142        55.00       7.177
  60.00       7.224        65.00       7.273        66.00       7.280
  70.00       7.317        75.00       7.388        80.00       7.431
  85.00       7.474        90.00       7.561        95.00       7.717

Valid cases     162      Missing cases      0

AAVGPER2  Mean Perceived Library as Place dimension

Mean          6.613      Std err        .040      Median        6.618
Mode          5.233      Std dev        .513      Variance       .263
Kurtosis       .068      S E Kurt       .379      Skewness      -.401
S E Skew       .191      Range         2.490      Minimum       5.233
Maximum       7.723      Sum        1071.364

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

   5.00       5.600        10.00       5.914        15.00       6.121
  20.00       6.247        25.00       6.334        30.00       6.389
  33.00       6.423        35.00       6.449        40.00       6.503
  45.00       6.533        50.00       6.618        55.00       6.691
  60.00       6.764        65.00       6.859        66.00       6.866
  70.00       6.917        75.00       6.987        80.00       7.065
  85.00       7.134        90.00       7.209        95.00       7.392

Valid cases     162      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

AAVGPER3  Mean Perceived Personal Control dimension

Mean          7.067      Std err        .023      Median        7.076
Mode          6.057      Std dev        .294      Variance       .086
Kurtosis       .748      S E Kurt       .379      Skewness      -.352
S E Skew       .191      Range         1.710      Minimum       6.057
Maximum       7.767      Sum        1144.838

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

   5.00       6.500        10.00       6.696        15.00       6.803
  20.00       6.868        25.00       6.907        30.00       6.939
  33.00       6.961        35.00       6.973        40.00       7.005
  45.00       7.031        50.00       7.076        55.00       7.111
  60.00       7.141        65.00       7.170        66.00       7.177
  70.00       7.202        75.00       7.254        80.00       7.298
  85.00       7.328        90.00       7.414        95.00       7.598

Valid cases     162      Missing cases      0

AAVGPER4  Mean Perceived Access to Information dimension

Mean          6.799      Std err        .025      Median        6.811
Mode          5.869      Std dev        .313      Variance       .098
Kurtosis       .428      S E Kurt       .379      Skewness      -.284
S E Skew       .191      Range         1.733      Minimum       5.869
Maximum       7.602      Sum        1101.407

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

   5.00       6.226        10.00       6.414        15.00       6.500
  20.00       6.552        25.00       6.603        30.00       6.635
  33.00       6.659        35.00       6.681        40.00       6.730
  45.00       6.782        50.00       6.811        55.00       6.857
  60.00       6.891        65.00       6.933        66.00       6.948
  70.00       6.968        75.00       6.996        80.00       7.034
  85.00       7.096        90.00       7.178        95.00       7.325

Valid cases     162      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

TOTL_AD   total score Service Adequacy (gap score)

Mean           .438      Std err        .028      Median         .468
Mode          -.799      Std dev        .353      Variance       .125
Kurtosis      1.303      S E Kurt       .379      Skewness      -.469
S E Skew       .191      Range         2.368      Minimum       -.799
Maximum       1.569      Sum          70.986

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

   5.00       -.270        10.00       -.007        15.00        .100
  20.00        .184        25.00        .260        30.00        .292
  33.00        .318        35.00        .334        40.00        .384
  45.00        .420        50.00        .468        55.00        .541
  60.00        .559        65.00        .599        66.00        .604
  70.00        .635        75.00        .660        80.00        .694
  85.00        .756        90.00        .820        95.00        .944

Valid cases     162      Missing cases      0

SA_AD     Service Affect service adequacy (gap score)

Mean           .577      Std err        .029      Median         .582
Mode          -.985      Std dev        .371      Variance       .138
Kurtosis      2.331      S E Kurt       .379      Skewness      -.400
S E Skew       .191      Range         2.832      Minimum       -.985
Maximum       1.847      Sum          93.487

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

   5.00       -.016        10.00        .168        15.00        .243
  20.00        .294        25.00        .366        30.00        .417
  33.00        .437        35.00        .468        40.00        .511
  45.00        .549        50.00        .582        55.00        .632
  60.00        .675        65.00        .722        66.00        .723
  70.00        .754        75.00        .798        80.00        .869
  85.00        .926        90.00        .970        95.00       1.152

Valid cases     162      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

LP_AD     Lib as Place service adequacy (gap score)

Mean           .577      Std err        .036      Median         .651
Mode         -1.076      Std dev        .460      Variance       .212
Kurtosis      1.868      S E Kurt       .379      Skewness     -1.083
S E Skew       .191      Range         2.562      Minimum      -1.076
Maximum       1.486      Sum          93.415

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

   5.00       -.335        10.00       -.019        15.00        .105
  20.00        .319        25.00        .422        30.00        .480
  33.00        .492        35.00        .510        40.00        .553
  45.00        .577        50.00        .651        55.00        .700
  60.00        .738        65.00        .765        66.00        .772
  70.00        .796        75.00        .854        80.00        .916
  85.00        .985        90.00       1.114        95.00       1.269

Valid cases     162      Missing cases      0

PC_AD     Pers Control service adequacy (gap score)

Mean           .315      Std err        .027      Median         .343
Mode          -.849      Std dev        .344      Variance       .119
Kurtosis      1.158      S E Kurt       .379      Skewness      -.121
S E Skew       .191      Range         2.244      Minimum       -.849
Maximum       1.395      Sum          51.015

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

   5.00       -.349        10.00       -.127        15.00        .022
  20.00        .075        25.00        .111        30.00        .142
  33.00        .189        35.00        .196        40.00        .239
  45.00        .286        50.00        .343        55.00        .382
  60.00        .426        65.00        .452        66.00        .464
  70.00        .487        75.00        .524        80.00        .548
  85.00        .600        90.00        .738        95.00        .867

Valid cases     162      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

IA_AD     Info Access service adequacy (gap score)

Mean           .225      Std err        .030      Median         .268
Mode         -1.146      Std dev        .381      Variance       .145
Kurtosis       .619      S E Kurt       .379      Skewness      -.491
S E Skew       .191      Range         2.392      Minimum      -1.146
Maximum       1.246      Sum          36.434

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

   5.00       -.450        10.00       -.312        15.00       -.148
  20.00       -.082        25.00       -.024        30.00        .071
  33.00        .105        35.00        .119        40.00        .177
  45.00        .229        50.00        .268        55.00        .317
  60.00        .359        65.00        .385        66.00        .395
  70.00        .444        75.00        .484        80.00        .513
  85.00        .570        90.00        .678        95.00        .811

Valid cases     162      Missing cases      0

SA_SU     Service Affect serv superiority (gap score)

Mean          -.783      Std err        .028      Median        -.760
Mode         -1.884      Std dev        .356      Variance       .127
Kurtosis       .906      S E Kurt       .379      Skewness      -.356
S E Skew       .191      Range         2.233      Minimum      -1.884
Maximum        .350      Sum        -126.815

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

   5.00      -1.429        10.00      -1.208        15.00      -1.104
  20.00      -1.034        25.00       -.995        30.00       -.950
  33.00       -.931        35.00       -.908        40.00       -.863
  45.00       -.788        50.00       -.760        55.00       -.715
  60.00       -.679        65.00       -.655        66.00       -.640
  70.00       -.609        75.00       -.537        80.00       -.474
  85.00       -.425        90.00       -.375        95.00       -.254

Valid cases     162      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

LP_SU     Lib as Place serv superiority (gap score)

Mean          -.821      Std err        .039      Median        -.742
Mode         -2.477      Std dev        .493      Variance       .243
Kurtosis      1.245      S E Kurt       .379      Skewness      -.910
S E Skew       .191      Range         2.588      Minimum      -2.477
Maximum        .110      Sum        -132.965

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

   5.00      -1.806        10.00      -1.465        15.00      -1.217
  20.00      -1.116        25.00      -1.052        30.00      -1.008
  33.00       -.972        35.00       -.915        40.00       -.884
  45.00       -.797        50.00       -.742        55.00       -.720
  60.00       -.704        65.00       -.633        66.00       -.617
  70.00       -.564        75.00       -.498        80.00       -.411
  85.00       -.339        90.00       -.270        95.00       -.100

Valid cases     162      Missing cases      0

PC_SU     Pers Control serv superiority (gap score)

Mean         -1.072      Std err        .027      Median       -1.112
Mode         -2.010      Std dev        .344      Variance       .118
Kurtosis       .374      S E Kurt       .379      Skewness       .306
S E Skew       .191      Range         1.955      Minimum      -2.010
Maximum       -.055      Sum        -173.737

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

   5.00      -1.669        10.00      -1.501        15.00      -1.444
  20.00      -1.330        25.00      -1.276        30.00      -1.239
  33.00      -1.222        35.00      -1.198        40.00      -1.169
  45.00      -1.139        50.00      -1.112        55.00      -1.067
  60.00      -1.005        65.00       -.960        66.00       -.956
  70.00       -.910        75.00       -.858        80.00       -.796
  85.00       -.736        90.00       -.600        95.00       -.462

Valid cases     162      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

IA_SU     Info Access serv superiority (gap score)

Mean         -1.118      Std err        .031      Median       -1.122
Mode         -2.149      Std dev        .389      Variance       .151
Kurtosis       .161      S E Kurt       .379      Skewness       .110
S E Skew       .191      Range         2.098      Minimum      -2.149
Maximum       -.052      Sum        -181.165

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

   5.00      -1.808        10.00      -1.597        15.00      -1.519
  20.00      -1.436        25.00      -1.374        30.00      -1.313
  33.00      -1.289        35.00      -1.278        40.00      -1.243
  45.00      -1.170        50.00      -1.122        55.00      -1.054
  60.00      -1.022        65.00       -.984        66.00       -.977
  70.00       -.940        75.00       -.867        80.00       -.811
  85.00       -.757        90.00       -.608        95.00       -.422

Valid cases     162      Missing cases      0

TOTL_SU   total score Serv Superiority (gap score)

Mean          -.934      Std err        .028      Median        -.965
Mode         -2.022      Std dev        .350      Variance       .123
Kurtosis       .442      S E Kurt       .379      Skewness      -.162
S E Skew       .191      Range         2.051      Minimum      -2.022
Maximum        .029      Sum        -151.257

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

   5.00      -1.537        10.00      -1.371        15.00      -1.268
  20.00      -1.203        25.00      -1.125        30.00      -1.087
  33.00      -1.070        35.00      -1.059        40.00      -1.032
  45.00       -.988        50.00       -.965        55.00       -.872
  60.00       -.825        65.00       -.778        66.00       -.767
  70.00       -.748        75.00       -.710        80.00       -.663
  85.00       -.573        90.00       -.509        95.00       -.389

Valid cases     162      Missing cases      0







Norms for 4 Year, ARL Institutions


AVGPER    mean all non-NA Per core questions

Mean          6.824      Std err        .048      Median        6.839
Mode          5.804      Std dev        .334      Variance       .112
Kurtosis      1.475      S E Kurt       .668      Skewness      -.491
S E Skew       .340      Range         1.873      Minimum       5.804
Maximum       7.677      Sum         334.399

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00       6.366        20.00       6.527        30.00       6.747
  33.00       6.767        40.00       6.803        50.00       6.839
  60.00       6.910        66.00       6.937        70.00       6.991
  80.00       7.050        90.00       7.195

Valid cases      49      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

AAVGPER1  Mean Per Affect of Service dimension

Mean          6.973      Std err        .050      Median        6.981
Mode          5.925      Std dev        .348      Variance       .121
Kurtosis      2.202      S E Kurt       .668      Skewness      -.417
S E Skew       .340      Range         2.076      Minimum       5.925
Maximum       8.001      Sum         341.667

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00       6.570        20.00       6.754        30.00       6.881
  33.00       6.891        40.00       6.914        50.00       6.981
  60.00       7.092        66.00       7.133        70.00       7.154
  80.00       7.216        90.00       7.282

Valid cases      49      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

AAVGPER2  Mean Per Library as Place dimension

Mean          6.389      Std err        .073      Median        6.413
Mode          5.247      Std dev        .513      Variance       .264
Kurtosis      -.090      S E Kurt       .668      Skewness      -.132
S E Skew       .340      Range         2.275      Minimum       5.247
Maximum       7.522      Sum         313.039

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00       5.599        20.00       5.984        30.00       6.208
  33.00       6.228        40.00       6.325        50.00       6.413
  60.00       6.517        66.00       6.612        70.00       6.673
  80.00       6.746        90.00       7.112

Valid cases      49      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

AAVGPER3  Mean Per Personal Control dimension

Mean          6.986      Std err        .038      Median        7.012
Mode          6.057      Std dev        .263      Variance       .069
Kurtosis      2.401      S E Kurt       .668      Skewness      -.817
S E Skew       .340      Range         1.551      Minimum       6.057
Maximum       7.608      Sum         342.302

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00       6.639        20.00       6.796        30.00       6.897
  33.00       6.934        40.00       6.974        50.00       7.012
  60.00       7.042        66.00       7.109        70.00       7.130
  80.00       7.169        90.00       7.305

Valid cases      49      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

AAVGPER4  Mean Per Access to Information dimension

Mean          6.784      Std err        .044      Median        6.837
Mode          5.869      Std dev        .307      Variance       .094
Kurtosis       .833      S E Kurt       .668      Skewness      -.597
S E Skew       .340      Range         1.568      Minimum       5.869
Maximum       7.437      Sum         332.434

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00       6.304        20.00       6.528        30.00       6.633
  33.00       6.716        40.00       6.779        50.00       6.837
  60.00       6.909        66.00       6.932        70.00       6.952
  80.00       6.994        90.00       7.099

Valid cases      49      Missing cases      0

TOTL_AD   total score Service Adequacy

Mean           .365      Std err        .047      Median         .413
Mode          -.529      Std dev        .332      Variance       .111
Kurtosis       .693      S E Kurt       .668      Skewness     -1.077
S E Skew       .340      Range         1.418      Minimum       -.529
Maximum        .890      Sum          17.871

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00       -.283        20.00        .188        30.00        .293
  33.00        .317        40.00        .380        50.00        .413
  60.00        .496        66.00        .585        70.00        .602
  80.00        .638        90.00        .690

Valid cases      49      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

SA_AD     Service Affect service adequacy

Mean           .508      Std err        .048      Median         .560
Mode          -.415      Std dev        .334      Variance       .111
Kurtosis      1.054      S E Kurt       .668      Skewness      -.957
S E Skew       .340      Range         1.541      Minimum       -.415
Maximum       1.126      Sum          24.884

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00       -.026        20.00        .270        30.00        .415
  33.00        .430        40.00        .501        50.00        .560
  60.00        .632        66.00        .654        70.00        .695
  80.00        .762        90.00        .911

Valid cases      49      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

LP_AD     Lib as Place service adequacy

Mean           .489      Std err        .067      Median         .589
Mode          -.874      Std dev        .466      Variance       .217
Kurtosis       .921      S E Kurt       .668      Skewness     -1.225
S E Skew       .340      Range         2.027      Minimum       -.874
Maximum       1.153      Sum          23.979

Percentile    Value      Percentile    Value      Percentile    Value

  10.00       -.340        20.00        .101        30.00        .460
  33.00        .482        40.00        .511        50.00        .589
  60.00        .716        66.00        .764        70.00        .779
  80.00        .847        90.00        .933

Valid cases      49      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

PC_AD     Pers Control service adequacy

Mean           .231      Std err        .041      Median         .269
Mode          -.504      Std dev        .285      Variance       .082
Kurtosis       .331      S E Kurt       .668      Skewness      -.926
S E Skew       .340      Range         1.154      Minimum       -.504
Maximum        .650      Sum          11.341

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00       -.257        20.00        .061        30.00        .140
  33.00        .178        40.00        .208        50.00        .269
  60.00        .325        66.00        .399        70.00        .423
  80.00        .478        90.00        .544

Valid cases      49      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

IA_AD     Info Access service adequacy

Mean           .183      Std err        .048      Median         .256
Mode          -.604      Std dev        .337      Variance       .113
Kurtosis      -.178      S E Kurt       .668      Skewness      -.748
S E Skew       .340      Range         1.336      Minimum       -.604
Maximum        .731      Sum           8.981

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00       -.361        20.00       -.072        30.00        .008
  33.00        .137        40.00        .194        50.00        .256
  60.00        .320        66.00        .360        70.00        .397
  80.00        .472        90.00        .528

Valid cases      49      Missing cases      0

SA_SU     Service Affect serv superiority

Mean          -.918      Std err        .047      Median        -.905
Mode         -1.799      Std dev        .327      Variance       .107
Kurtosis      1.583      S E Kurt       .668      Skewness      -.798
S E Skew       .340      Range         1.686      Minimum      -1.799
Maximum       -.113      Sum         -45.005

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00      -1.422        20.00      -1.102        30.00      -1.008
  33.00       -.988        40.00       -.965        50.00       -.905
  60.00       -.787        66.00       -.766        70.00       -.710
  80.00       -.665        90.00       -.612

Valid cases      49      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

LP_SU     Lib as Place serv superiority

Mean          -.971      Std err        .069      Median        -.860
Mode         -2.374      Std dev        .485      Variance       .235
Kurtosis       .591      S E Kurt       .668      Skewness     -1.040
S E Skew       .340      Range         2.103      Minimum      -2.374
Maximum       -.270      Sum         -47.588

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00      -1.793        20.00      -1.344        30.00      -1.065
  33.00      -1.053        40.00      -1.019        50.00       -.860
  60.00       -.730        66.00       -.710        70.00       -.702
  80.00       -.564        90.00       -.496

Valid cases      49      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

PC_SU     Pers Control serv superiority

Mean         -1.214      Std err        .041      Median       -1.198
Mode         -2.010      Std dev        .288      Variance       .083
Kurtosis       .904      S E Kurt       .668      Skewness      -.098
S E Skew       .340      Range         1.578      Minimum      -2.010
Maximum       -.432      Sum         -59.473

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00      -1.618        20.00      -1.469        30.00      -1.297
  33.00      -1.285        40.00      -1.256        50.00      -1.198
  60.00      -1.165        66.00      -1.114        70.00      -1.056
  80.00       -.966        90.00       -.894

Valid cases      49      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

IA_SU     Info Access serv superiority

Mean         -1.197      Std err        .050      Median       -1.132
Mode         -2.031      Std dev        .347      Variance       .120
Kurtosis       .253      S E Kurt       .668      Skewness      -.324
S E Skew       .340      Range         1.610      Minimum      -2.031
Maximum       -.421      Sum         -58.655

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00      -1.730        20.00      -1.514        30.00      -1.312
  33.00      -1.293        40.00      -1.210        50.00      -1.132
  60.00      -1.117        66.00      -1.046        70.00      -1.026
  80.00       -.941        90.00       -.786

Valid cases      49      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

TOTL_SU   total score Serv Superiority

Mean         -1.066      Std err        .048      Median       -1.032
Mode         -2.022      Std dev        .334      Variance       .112
Kurtosis       .979      S E Kurt       .668      Skewness      -.698
S E Skew       .340      Range         1.721      Minimum      -2.022
Maximum       -.301      Sum         -52.252

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00      -1.572        20.00      -1.334        30.00      -1.121
  33.00      -1.114        40.00      -1.092        50.00      -1.032
  60.00       -.982        66.00       -.912        70.00       -.866
  80.00       -.797        90.00       -.721

Valid cases      49      Missing cases      0






Norms for 4 Year, not ARL Institutions


AVGPER    mean all non-NA Per core questions

Mean          6.911      Std err        .039      Median        6.911
Mode          6.109      Std dev        .308      Variance       .095
Kurtosis       .865      S E Kurt       .595      Skewness      -.130
S E Skew       .302      Range         1.636      Minimum       6.109
Maximum       7.746      Sum         435.370

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00       6.569        20.00       6.677        30.00       6.750
  33.00       6.807        40.00       6.875        50.00       6.911
  60.00       6.959        66.00       7.049        70.00       7.073
  80.00       7.143        90.00       7.281

Valid cases      63      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

AAVGPER1  Mean Per Affect of Service dimension

Mean          7.063      Std err        .047      Median        7.115
Mode          5.876      Std dev        .370      Variance       .137
Kurtosis       .898      S E Kurt       .595      Skewness      -.553
S E Skew       .302      Range         2.040      Minimum       5.876
Maximum       7.917      Sum         444.952

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00       6.555        20.00       6.745        30.00       6.947
  33.00       6.986        40.00       7.054        50.00       7.115
  60.00       7.153        66.00       7.202        70.00       7.229
  80.00       7.366        90.00       7.521

Valid cases      63      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

AAVGPER2  Mean Per Library as Place dimension

Mean          6.659      Std err        .057      Median        6.669
Mode          5.570      Std dev        .452      Variance       .204
Kurtosis       .424      S E Kurt       .595      Skewness      -.121
S E Skew       .302      Range         2.153      Minimum       5.570
Maximum       7.723      Sum         419.487

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00       6.051        20.00       6.337        30.00       6.451
  33.00       6.480        40.00       6.530        50.00       6.669
  60.00       6.830        66.00       6.878        70.00       6.924
  80.00       7.004        90.00       7.175

Valid cases      63      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

AAVGPER3  Mean Per Personal Control dimension

Mean          7.035      Std err        .039      Median        7.027
Mode          6.298      Std dev        .310      Variance       .096
Kurtosis       .175      S E Kurt       .595      Skewness      -.329
S E Skew       .302      Range         1.376      Minimum       6.298
Maximum       7.673      Sum         443.185

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00       6.569        20.00       6.843        30.00       6.892
  33.00       6.912        40.00       6.951        50.00       7.027
  60.00       7.145        66.00       7.168        70.00       7.191
  80.00       7.275        90.00       7.399

Valid cases      63      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

AAVGPER4  Mean Per Access to Information dimension

Mean          6.720      Std err        .036      Median        6.724
Mode          6.012      Std dev        .283      Variance       .080
Kurtosis      1.045      S E Kurt       .595      Skewness       .061
S E Skew       .302      Range         1.590      Minimum       6.012
Maximum       7.602      Sum         423.337

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00       6.389        20.00       6.513        30.00       6.570
  33.00       6.602        40.00       6.641        50.00       6.724
  60.00       6.783        66.00       6.841        70.00       6.864
  80.00       6.966        90.00       7.048

Valid cases      63      Missing cases      0

TOTL_AD   total score Service Adequacy

Mean           .397      Std err        .047      Median         .426
Mode          -.799      Std dev        .373      Variance       .139
Kurtosis      1.411      S E Kurt       .595      Skewness      -.469
S E Skew       .302      Range         2.030      Minimum       -.799
Maximum       1.232      Sum          24.996

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00       -.004        20.00        .139        30.00        .236
  33.00        .269        40.00        .317        50.00        .426
  60.00        .497        66.00        .554        70.00        .572
  80.00        .663        90.00        .828

Valid cases      63      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

SA_AD     Service Affect service adequacy

Mean           .512      Std err        .051      Median         .504
Mode          -.985      Std dev        .407      Variance       .166
Kurtosis      2.545      S E Kurt       .595      Skewness      -.444
S E Skew       .302      Range         2.477      Minimum       -.985
Maximum       1.491      Sum          32.284

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00        .128        20.00        .228        30.00        .310
  33.00        .355        40.00        .425        50.00        .504
  60.00        .563        66.00        .649        70.00        .721
  80.00        .819        90.00        .960

Valid cases      63      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

LP_AD     Lib as Place service adequacy

Mean           .527      Std err        .055      Median         .560
Mode         -1.076      Std dev        .436      Variance       .190
Kurtosis      3.617      S E Kurt       .595      Skewness     -1.343
S E Skew       .302      Range         2.368      Minimum      -1.076
Maximum       1.292      Sum          33.172

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00       -.004        20.00        .321        30.00        .426
  33.00        .447        40.00        .508        50.00        .560
  60.00        .673        66.00        .712        70.00        .719
  80.00        .789        90.00       1.013

Valid cases      63      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

PC_AD     Pers Control service adequacy

Mean           .325      Std err        .049      Median         .388
Mode          -.849      Std dev        .392      Variance       .153
Kurtosis       .937      S E Kurt       .595      Skewness      -.213
S E Skew       .302      Range         2.179      Minimum       -.849
Maximum       1.330      Sum          20.482

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00       -.160        20.00        .053        30.00        .109
  33.00        .133        40.00        .221        50.00        .388
  60.00        .449        66.00        .493        70.00        .521
  80.00        .589        90.00        .821

Valid cases      63      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

IA_AD     Info Access service adequacy

Mean           .161      Std err        .048      Median         .205
Mode         -1.146      Std dev        .381      Variance       .145
Kurtosis      1.529      S E Kurt       .595      Skewness      -.670
S E Skew       .302      Range         2.162      Minimum      -1.146
Maximum       1.016      Sum          10.169

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00       -.311        20.00       -.110        30.00       -.040
  33.00       -.013        40.00        .112        50.00        .205
  60.00        .282        66.00        .340        70.00        .362
  80.00        .484        90.00        .572

Valid cases      63      Missing cases      0

SA_SU     Service Affect serv superiority

Mean          -.854      Std err        .044      Median        -.813
Mode         -1.884      Std dev        .352      Variance       .124
Kurtosis       .488      S E Kurt       .595      Skewness      -.307
S E Skew       .302      Range         1.884      Minimum      -1.884
Maximum        .001      Sum         -53.776

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00      -1.309        20.00      -1.130        30.00      -1.026
  33.00      -1.016        40.00       -.917        50.00       -.813
  60.00       -.747        66.00       -.723        70.00       -.689
  80.00       -.572        90.00       -.409

Valid cases      63      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

LP_SU     Lib as Place serv superiority

Mean          -.874      Std err        .056      Median        -.819
Mode         -2.477      Std dev        .444      Variance       .198
Kurtosis      2.826      S E Kurt       .595      Skewness     -1.003
S E Skew       .302      Range         2.488      Minimum      -2.477
Maximum        .011      Sum         -55.031

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00      -1.356        20.00      -1.169        30.00      -1.009
  33.00       -.986        40.00       -.921        50.00       -.819
  60.00       -.743        66.00       -.727        70.00       -.672
  80.00       -.581        90.00       -.356

Valid cases      63      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

PC_SU     Pers Control serv superiority

Mean         -1.074      Std err        .041      Median       -1.104
Mode         -1.771      Std dev        .325      Variance       .106
Kurtosis       .118      S E Kurt       .595      Skewness       .134
S E Skew       .302      Range         1.618      Minimum      -1.771
Maximum       -.153      Sum         -67.647

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00      -1.534        20.00      -1.320        30.00      -1.233
  33.00      -1.215        40.00      -1.160        50.00      -1.104
  60.00       -.967        66.00       -.912        70.00       -.903
  80.00       -.796        90.00       -.700

Valid cases      63      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

IA_SU     Info Access serv superiority

Mean         -1.197      Std err        .042      Median       -1.252
Mode         -1.952      Std dev        .336      Variance       .113
Kurtosis      1.143      S E Kurt       .595      Skewness       .406
S E Skew       .302      Range         1.901      Minimum      -1.952
Maximum       -.052      Sum         -75.438

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00      -1.608        20.00      -1.460        30.00      -1.370
  33.00      -1.359        40.00      -1.315        50.00      -1.252
  60.00      -1.083        66.00      -1.031        70.00       -.998
  80.00       -.925        90.00       -.794

Valid cases      63      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

TOTL_SU   total score Serv Superiority

Mean          -.984      Std err        .040      Median       -1.016
Mode         -1.732      Std dev        .317      Variance       .100
Kurtosis       .464      S E Kurt       .595      Skewness       .051
S E Skew       .302      Range         1.668      Minimum      -1.732
Maximum       -.065      Sum         -62.009

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00      -1.391        20.00      -1.225        30.00      -1.139
  33.00      -1.087        40.00      -1.065        50.00      -1.016
  60.00       -.896        66.00       -.834        70.00       -.803
  80.00       -.731        90.00       -.584

Valid cases      63      Missing cases      0






Norms for Community Colleges


AVGPER    mean all non-NA Per core questions

Mean          7.260      Std err        .066      Median        7.274
Mode          6.844      Std dev        .254      Variance       .065
Kurtosis      -.761      S E Kurt      1.121      Skewness       .032
S E Skew       .580      Range          .811      Minimum       6.844
Maximum       7.655      Sum         108.907

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00       6.881        20.00       6.997        30.00       7.128
  33.00       7.174        40.00       7.225        50.00       7.274
  60.00       7.307        66.00       7.329        70.00       7.355
  80.00       7.574        90.00       7.640

Valid cases      15      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

AAVGPER1  Mean Per Affect of Service dimension

Mean          7.439      Std err        .075      Median        7.390
Mode          6.929      Std dev        .289      Variance       .084
Kurtosis      -.639      S E Kurt      1.121      Skewness       .118
S E Skew       .580      Range         1.033      Minimum       6.929
Maximum       7.961      Sum         111.590

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00       7.020        20.00       7.177        30.00       7.262
  33.00       7.291        40.00       7.367        50.00       7.390
  60.00       7.447        66.00       7.595        70.00       7.695
  80.00       7.743        90.00       7.852

Valid cases      15      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

AAVGPER2  Mean Per Library as Place dimension

Mean          7.057      Std err        .111      Median        7.120
Mode          5.986      Std dev        .431      Variance       .186
Kurtosis      1.399      S E Kurt      1.121      Skewness     -1.112
S E Skew       .580      Range         1.579      Minimum       5.986
Maximum       7.565      Sum         105.849

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00       6.311        20.00       6.643        30.00       6.961
  33.00       6.994        40.00       7.049        50.00       7.120
  60.00       7.193        66.00       7.253        70.00       7.295
  80.00       7.504        90.00       7.548

Valid cases      15      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

AAVGPER3  Mean Per Personal Control dimension

Mean          7.298      Std err        .071      Median        7.286
Mode          6.929      Std dev        .274      Variance       .075
Kurtosis      -.994      S E Kurt      1.121      Skewness       .239
S E Skew       .580      Range          .838      Minimum       6.929
Maximum       7.767      Sum         109.465

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00       6.935        20.00       6.975        30.00       7.111
  33.00       7.158        40.00       7.238        50.00       7.286
  60.00       7.342        66.00       7.394        70.00       7.433
  80.00       7.625        90.00       7.715

Valid cases      15      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

AAVGPER4  Mean Per Access to Information dimension

Mean          7.084      Std err        .073      Median        7.118
Mode          6.557      Std dev        .282      Variance       .079
Kurtosis      -.371      S E Kurt      1.121      Skewness      -.394
S E Skew       .580      Range          .989      Minimum       6.557
Maximum       7.547      Sum         106.255

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00       6.604        20.00       6.803        30.00       6.980
  33.00       7.022        40.00       7.058        50.00       7.118
  60.00       7.181        66.00       7.226        70.00       7.244
  80.00       7.336        90.00       7.472

Valid cases      15      Missing cases      0

TOTL_AD   total score Service Adequacy

Mean           .558      Std err        .070      Median         .598
Mode          -.059      Std dev        .270      Variance       .073
Kurtosis       .854      S E Kurt      1.121      Skewness     -1.001
S E Skew       .580      Range         1.003      Minimum       -.059
Maximum        .944      Sum           8.364

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00        .041        20.00        .324        30.00        .524
  33.00        .544        40.00        .562        50.00        .598
  60.00        .629        66.00        .677        70.00        .721
  80.00        .778        90.00        .884

Valid cases      15      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

SA_AD     Service Affect service adequacy

Mean           .633      Std err        .073      Median         .615
Mode           .113      Std dev        .282      Variance       .079
Kurtosis      -.178      S E Kurt      1.121      Skewness      -.587
S E Skew       .580      Range          .932      Minimum        .113
Maximum       1.045      Sum           9.488

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00        .120        20.00        .351        30.00        .577
  33.00        .584        40.00        .599        50.00        .615
  60.00        .710        66.00        .796        70.00        .835
  80.00        .876        90.00       1.012

Valid cases      15      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

LP_AD     Lib as Place service adequacy

Mean           .592      Std err        .082      Median         .673
Mode           .004      Std dev        .319      Variance       .101
Kurtosis      -.375      S E Kurt      1.121      Skewness      -.920
S E Skew       .580      Range          .918      Minimum        .004
Maximum        .922      Sum           8.883

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00        .029        20.00        .160        30.00        .519
  33.00        .539        40.00        .572        50.00        .673
  60.00        .774        66.00        .826        70.00        .831
  80.00        .885        90.00        .918

Valid cases      15      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

PC_AD     Pers Control service adequacy

Mean           .478      Std err        .074      Median         .575
Mode          -.129      Std dev        .287      Variance       .082
Kurtosis       .157      S E Kurt      1.121      Skewness      -.463
S E Skew       .580      Range         1.116      Minimum       -.129
Maximum        .987      Sum           7.177

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00        .033        20.00        .192        30.00        .301
  33.00        .367        40.00        .476        50.00        .575
  60.00        .581        66.00        .606        70.00        .635
  80.00        .723        90.00        .838

Valid cases      15      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

IA_AD     Info Access service adequacy

Mean           .500      Std err        .088      Median         .631
Mode          -.372      Std dev        .341      Variance       .116
Kurtosis      1.752      S E Kurt      1.121      Skewness     -1.330
S E Skew       .580      Range         1.257      Minimum       -.372
Maximum        .885      Sum           7.503

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00       -.092        20.00        .164        30.00        .406
  33.00        .424        40.00        .464        50.00        .631
  60.00        .670        66.00        .703        70.00        .730
  80.00        .793        90.00        .842

Valid cases      15      Missing cases      0

SA_SU     Service Affect serv superiority

Mean          -.458      Std err        .054      Median        -.423
Mode          -.815      Std dev        .208      Variance       .043
Kurtosis      -.713      S E Kurt      1.121      Skewness      -.045
S E Skew       .580      Range          .694      Minimum       -.815
Maximum       -.121      Sum          -6.872

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00       -.777        20.00       -.670        30.00       -.588
  33.00       -.555        40.00       -.492        50.00       -.423
  60.00       -.411        66.00       -.400        70.00       -.374
  80.00       -.242        90.00       -.140

Valid cases      15      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

LP_SU     Lib as Place serv superiority

Mean          -.503      Std err        .100      Median        -.432
Mode         -1.550      Std dev        .389      Variance       .151
Kurtosis      2.663      S E Kurt      1.121      Skewness     -1.502
S E Skew       .580      Range         1.444      Minimum      -1.550
Maximum       -.106      Sum          -7.544

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00      -1.212        20.00       -.717        30.00       -.710
  33.00       -.647        40.00       -.485        50.00       -.432
  60.00       -.295        66.00       -.275        70.00       -.262
  80.00       -.170        90.00       -.107

Valid cases      15      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

PC_SU     Pers Control serv superiority

Mean          -.626      Std err        .087      Median        -.592
Mode         -1.345      Std dev        .338      Variance       .114
Kurtosis       .642      S E Kurt      1.121      Skewness      -.532
S E Skew       .580      Range         1.291      Minimum      -1.345
Maximum       -.055      Sum          -9.391

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00      -1.244        20.00       -.865        30.00       -.697
  33.00       -.648        40.00       -.605        50.00       -.592
  60.00       -.584        66.00       -.560        70.00       -.517
  80.00       -.365        90.00       -.123

Valid cases      15      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

IA_SU     Info Access serv superiority

Mean          -.552      Std err        .079      Median        -.508
Mode         -1.340      Std dev        .305      Variance       .093
Kurtosis      2.047      S E Kurt      1.121      Skewness     -1.168
S E Skew       .580      Range         1.188      Minimum      -1.340
Maximum       -.152      Sum          -8.287

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00      -1.055        20.00       -.822        30.00       -.648
  33.00       -.633        40.00       -.583        50.00       -.508
  60.00       -.438        66.00       -.419        70.00       -.399
  80.00       -.281        90.00       -.175

Valid cases      15      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

TOTL_SU   total score Serv Superiority

Mean          -.531      Std err        .070      Median        -.456
Mode         -1.057      Std dev        .270      Variance       .073
Kurtosis      -.076      S E Kurt      1.121      Skewness      -.514
S E Skew       .580      Range          .942      Minimum      -1.057
Maximum       -.114      Sum          -7.963

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00      -1.022        20.00       -.736        30.00       -.664
  33.00       -.644        40.00       -.580        50.00       -.456
  60.00       -.440        66.00       -.427        70.00       -.403
  80.00       -.297        90.00       -.154

Valid cases      15      Missing cases      0






Norms for Health Science Institutions


AVGPER    mean all non-NA Per core questions

Mean          7.070      Std err        .048      Median        7.116
Mode          6.463      Std dev        .285      Variance       .081
Kurtosis       .247      S E Kurt       .778      Skewness      -.169
S E Skew       .398      Range         1.291      Minimum       6.463
Maximum       7.754      Sum         247.447

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00       6.623        20.00       6.821        30.00       6.983
  33.00       7.006        40.00       7.036        50.00       7.116
  60.00       7.132        66.00       7.175        70.00       7.219
  80.00       7.255        90.00       7.426

Valid cases      35      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

AAVGPER1  Mean Per Affect of Service dimension

Mean          7.349      Std err        .050      Median        7.407
Mode          6.827      Std dev        .297      Variance       .088
Kurtosis      1.594      S E Kurt       .778      Skewness       .482
S E Skew       .398      Range         1.451      Minimum       6.827
Maximum       8.278      Sum         257.217

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00       6.888        20.00       7.071        30.00       7.217
  33.00       7.262        40.00       7.312        50.00       7.407
  60.00       7.441        66.00       7.451        70.00       7.460
  80.00       7.541        90.00       7.663

Valid cases      35      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

AAVGPER2  Mean Per Library as Place dimension

Mean          6.657      Std err        .086      Median        6.737
Mode          5.233      Std dev        .509      Variance       .259
Kurtosis      1.208      S E Kurt       .778      Skewness     -1.084
S E Skew       .398      Range         2.156      Minimum       5.233
Maximum       7.389      Sum         232.988

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00       5.861        20.00       6.343        30.00       6.453
  33.00       6.469        40.00       6.501        50.00       6.737
  60.00       6.894        66.00       6.931        70.00       6.990
  80.00       7.124        90.00       7.184

Valid cases      35      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

AAVGPER3  Mean Per Personal Control dimension

Mean          7.140      Std err        .043      Median        7.118
Mode          6.452      Std dev        .254      Variance       .065
Kurtosis       .741      S E Kurt       .778      Skewness      -.382
S E Skew       .398      Range         1.217      Minimum       6.452
Maximum       7.669      Sum         249.886

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00       6.833        20.00       6.938        30.00       7.042
  33.00       7.063        40.00       7.089        50.00       7.118
  60.00       7.193        66.00       7.241        70.00       7.281
  80.00       7.324        90.00       7.504

Valid cases      35      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

AAVGPER4  Mean Per Access to Information dimension

Mean          6.839      Std err        .054      Median        6.891
Mode          5.893      Std dev        .320      Variance       .103
Kurtosis      1.173      S E Kurt       .778      Skewness      -.839
S E Skew       .398      Range         1.450      Minimum       5.893
Maximum       7.343      Sum         239.382

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00       6.369        20.00       6.634        30.00       6.675
  33.00       6.694        40.00       6.791        50.00       6.891
  60.00       6.958        66.00       6.987        70.00       6.999
  80.00       7.128        90.00       7.244

Valid cases      35      Missing cases      0

TOTL_AD   total score Service Adequacy

Mean           .564      Std err        .058      Median         .564
Mode          -.084      Std dev        .342      Variance       .117
Kurtosis       .895      S E Kurt       .778      Skewness       .421
S E Skew       .398      Range         1.653      Minimum       -.084
Maximum       1.569      Sum          19.755

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00        .108        20.00        .246        30.00        .366
  33.00        .398        40.00        .505        50.00        .564
  60.00        .674        66.00        .700        70.00        .717
  80.00        .793        90.00        .966

Valid cases      35      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

SA_AD     Service Affect service adequacy

Mean           .767      Std err        .056      Median         .764
Mode           .155      Std dev        .329      Variance       .108
Kurtosis      2.098      S E Kurt       .778      Skewness       .826
S E Skew       .398      Range         1.692      Minimum        .155
Maximum       1.847      Sum          26.832

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00        .377        20.00        .435        30.00        .624
  33.00        .663        40.00        .686        50.00        .764
  60.00        .852        66.00        .884        70.00        .925
  80.00        .974        90.00       1.169

Valid cases      35      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

LP_AD     Lib as Place service adequacy

Mean           .782      Std err        .085      Median         .911
Mode          -.891      Std dev        .501      Variance       .251
Kurtosis      2.399      S E Kurt       .778      Skewness     -1.289
S E Skew       .398      Range         2.378      Minimum       -.891
Maximum       1.486      Sum          27.382

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00        .093        20.00        .419        30.00        .585
  33.00        .616        40.00        .757        50.00        .911
  60.00        .989        66.00       1.016        70.00       1.105
  80.00       1.247        90.00       1.286

Valid cases      35      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

PC_AD     Pers Control service adequacy

Mean           .343      Std err        .056      Median         .348
Mode          -.371      Std dev        .333      Variance       .111
Kurtosis      2.072      S E Kurt       .778      Skewness       .741
S E Skew       .398      Range         1.766      Minimum       -.371
Maximum       1.395      Sum          12.015

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00       -.029        20.00        .089        30.00        .133
  33.00        .177        40.00        .297        50.00        .348
  60.00        .366        66.00        .407        70.00        .432
  80.00        .524        90.00        .793

Valid cases      35      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

IA_AD     Info Access service adequacy

Mean           .279      Std err        .069      Median         .285
Mode          -.704      Std dev        .411      Variance       .169
Kurtosis       .341      S E Kurt       .778      Skewness      -.149
S E Skew       .398      Range         1.950      Minimum       -.704
Maximum       1.246      Sum           9.782

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00       -.319        20.00       -.015        30.00        .074
  33.00        .102        40.00        .195        50.00        .285
  60.00        .389        66.00        .456        70.00        .493
  80.00        .583        90.00        .826

Valid cases      35      Missing cases      0

SA_SU     Service Affect serv superiority

Mean          -.605      Std err        .051      Median        -.570
Mode         -1.122      Std dev        .301      Variance       .091
Kurtosis      1.573      S E Kurt       .778      Skewness       .519
S E Skew       .398      Range         1.471      Minimum      -1.122
Maximum        .350      Sum         -21.161

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00      -1.034        20.00       -.929        30.00       -.734
  33.00       -.701        40.00       -.673        50.00       -.570
  60.00       -.506        66.00       -.472        70.00       -.444
  80.00       -.373        90.00       -.289

Valid cases      35      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

LP_SU     Lib as Place serv superiority

Mean          -.651      Std err        .090      Median        -.605
Mode         -2.333      Std dev        .532      Variance       .282
Kurtosis      1.970      S E Kurt       .778      Skewness     -1.206
S E Skew       .398      Range         2.443      Minimum      -2.333
Maximum        .110      Sum         -22.801

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00      -1.458        20.00      -1.018        30.00       -.773
  33.00       -.753        40.00       -.721        50.00       -.605
  60.00       -.446        66.00       -.345        70.00       -.334
  80.00       -.261        90.00       -.046

Valid cases      35      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

PC_SU     Pers Control serv superiority

Mean         -1.064      Std err        .049      Median       -1.083
Mode         -1.704      Std dev        .292      Variance       .085
Kurtosis      1.581      S E Kurt       .778      Skewness       .440
S E Skew       .398      Range         1.530      Minimum      -1.704
Maximum       -.173      Sum         -37.226

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00      -1.473        20.00      -1.300        30.00      -1.160
  33.00      -1.135        40.00      -1.130        50.00      -1.083
  60.00      -1.001        66.00       -.976        70.00       -.968
  80.00       -.836        90.00       -.730

Valid cases      35      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

IA_SU     Info Access serv superiority

Mean         -1.108      Std err        .063      Median       -1.053
Mode         -2.149      Std dev        .373      Variance       .139
Kurtosis       .795      S E Kurt       .778      Skewness      -.511
S E Skew       .398      Range         1.853      Minimum      -2.149
Maximum       -.296      Sum         -38.784

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00      -1.567        20.00      -1.424        30.00      -1.289
  33.00      -1.269        40.00      -1.197        50.00      -1.053
  60.00       -.984        66.00       -.923        70.00       -.896
  80.00       -.789        90.00       -.703

Valid cases      35      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

TOTL_SU   total score Serv Superiority

Mean          -.830      Std err        .053      Median        -.769
Mode         -1.453      Std dev        .313      Variance       .098
Kurtosis       .488      S E Kurt       .778      Skewness       .029
S E Skew       .398      Range         1.482      Minimum      -1.453
Maximum        .029      Sum         -29.033

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00      -1.301        20.00      -1.139        30.00       -.979
  33.00       -.968        40.00       -.854        50.00       -.769
  60.00       -.723        66.00       -.671        70.00       -.649
  80.00       -.563        90.00       -.529

Valid cases      35      Missing cases      0






Norms for OhioLINK


AVGPER    mean all non-NA Per core questions

Mean          7.068      Std err        .040      Median        7.067
Mode          6.350      Std dev        .305      Variance       .093
Kurtosis      -.367      S E Kurt       .623      Skewness       .156
S E Skew       .316      Range         1.396      Minimum       6.350
Maximum       7.746      Sum         402.850

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00       6.673        20.00       6.802        30.00       6.884
  33.00       6.906        40.00       6.966        50.00       7.067
  60.00       7.160        66.00       7.201        70.00       7.250
  80.00       7.327        90.00       7.469

Valid cases      57      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

AAVGPER1  Mean Per Affect of Service dimension

Mean          7.215      Std err        .049      Median        7.231
Mode          6.378      Std dev        .370      Variance       .137
Kurtosis      -.349      S E Kurt       .623      Skewness      -.047
S E Skew       .316      Range         1.623      Minimum       6.378
Maximum       8.001      Sum         411.259

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00       6.684        20.00       6.868        30.00       7.056
  33.00       7.083        40.00       7.152        50.00       7.231
  60.00       7.327        66.00       7.373        70.00       7.399
  80.00       7.524        90.00       7.705

Valid cases      57      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

AAVGPER2  Mean Per Library as Place dimension

Mean          6.839      Std err        .060      Median        6.888
Mode          5.570      Std dev        .454      Variance       .207
Kurtosis       .028      S E Kurt       .623      Skewness      -.266
S E Skew       .316      Range         2.153      Minimum       5.570
Maximum       7.723      Sum         389.816

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00       6.309        20.00       6.448        30.00       6.571
  33.00       6.601        40.00       6.692        50.00       6.888
  60.00       6.979        66.00       7.105        70.00       7.119
  80.00       7.220        90.00       7.524

Valid cases      57      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

AAVGPER3  Mean Per Personal Control dimension

Mean          7.161      Std err        .037      Median        7.167
Mode          6.369      Std dev        .282      Variance       .079
Kurtosis       .234      S E Kurt       .623      Skewness      -.224
S E Skew       .316      Range         1.312      Minimum       6.369
Maximum       7.681      Sum         408.184

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00       6.843        20.00       6.925        30.00       7.002
  33.00       7.030        40.00       7.071        50.00       7.167
  60.00       7.240        66.00       7.258        70.00       7.287
  80.00       7.396        90.00       7.609

Valid cases      57      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

AAVGPER4  Mean Per Access to Information dimension

Mean          6.901      Std err        .037      Median        6.884
Mode          6.379      Std dev        .281      Variance       .079
Kurtosis      -.462      S E Kurt       .623      Skewness       .333
S E Skew       .316      Range         1.223      Minimum       6.379
Maximum       7.602      Sum         393.336

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00       6.547        20.00       6.623        30.00       6.726
  33.00       6.750        40.00       6.814        50.00       6.884
  60.00       6.977        66.00       7.022        70.00       7.038
  80.00       7.126        90.00       7.307

Valid cases      57      Missing cases      0

TOTL_AD   total score Service Adequacy

Mean           .510      Std err        .040      Median         .547
Mode          -.258      Std dev        .299      Variance       .090
Kurtosis       .454      S E Kurt       .623      Skewness      -.011
S E Skew       .316      Range         1.489      Minimum       -.258
Maximum       1.232      Sum          29.072

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00        .103        20.00        .274        30.00        .363
  33.00        .414        40.00        .473        50.00        .547
  60.00        .594        66.00        .616        70.00        .638
  80.00        .712        90.00        .864

Valid cases      57      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

SA_AD     Service Affect service adequacy

Mean           .597      Std err        .043      Median         .582
Mode           .038      Std dev        .325      Variance       .106
Kurtosis       .573      S E Kurt       .623      Skewness       .664
S E Skew       .316      Range         1.453      Minimum        .038
Maximum       1.491      Sum          34.036

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00        .162        20.00        .292        30.00        .424
  33.00        .448        40.00        .537        50.00        .582
  60.00        .645        66.00        .718        70.00        .723
  80.00        .804        90.00       1.002

Valid cases      57      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

LP_AD     Lib as Place service adequacy

Mean           .598      Std err        .051      Median         .658
Mode         -1.076      Std dev        .388      Variance       .151
Kurtosis      5.041      S E Kurt       .623      Skewness     -1.459
S E Skew       .316      Range         2.368      Minimum      -1.076
Maximum       1.292      Sum          34.071

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00        .059        20.00        .339        30.00        .488
  33.00        .515        40.00        .554        50.00        .658
  60.00        .737        66.00        .763        70.00        .821
  80.00        .882        90.00       1.009

Valid cases      57      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

PC_AD     Pers Control service adequacy

Mean           .444      Std err        .042      Median         .466
Mode          -.412      Std dev        .317      Variance       .101
Kurtosis      1.084      S E Kurt       .623      Skewness       .090
S E Skew       .316      Range         1.741      Minimum       -.412
Maximum       1.330      Sum          25.324

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00        .016        20.00        .194        30.00        .295
  33.00        .326        40.00        .421        50.00        .466
  60.00        .528        66.00        .552        70.00        .574
  80.00        .621        90.00        .799

Valid cases      57      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

IA_AD     Info Access service adequacy

Mean           .357      Std err        .039      Median         .364
Mode          -.372      Std dev        .296      Variance       .088
Kurtosis       .024      S E Kurt       .623      Skewness      -.134
S E Skew       .316      Range         1.389      Minimum       -.372
Maximum       1.016      Sum          20.363

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00       -.057        20.00        .106        30.00        .203
  33.00        .236        40.00        .304        50.00        .364
  60.00        .424        66.00        .468        70.00        .481
  80.00        .623        90.00        .806

Valid cases      57      Missing cases      0

SA_SU     Service Affect serv superiority

Mean          -.702      Std err        .044      Median        -.734
Mode         -1.392      Std dev        .330      Variance       .109
Kurtosis      -.662      S E Kurt       .623      Skewness      -.008
S E Skew       .316      Range         1.393      Minimum      -1.392
Maximum        .001      Sum         -40.017

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00      -1.159        20.00      -1.026        30.00       -.888
  33.00       -.845        40.00       -.784        50.00       -.734
  60.00       -.619        66.00       -.501        70.00       -.471
  80.00       -.401        90.00       -.261

Valid cases      57      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

LP_SU     Lib as Place serv superiority

Mean          -.727      Std err        .058      Median        -.709
Mode         -2.477      Std dev        .435      Variance       .189
Kurtosis      3.360      S E Kurt       .623      Skewness     -1.149
S E Skew       .316      Range         2.488      Minimum      -2.477
Maximum        .011      Sum         -41.427

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00      -1.235        20.00      -1.026        30.00       -.905
  33.00       -.891        40.00       -.771        50.00       -.709
  60.00       -.633        66.00       -.506        70.00       -.478
  80.00       -.360        90.00       -.216

Valid cases      57      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

PC_SU     Pers Control serv superiority

Mean          -.887      Std err        .045      Median        -.905
Mode         -1.771      Std dev        .340      Variance       .115
Kurtosis       .050      S E Kurt       .623      Skewness       .021
S E Skew       .316      Range         1.716      Minimum      -1.771
Maximum       -.055      Sum         -50.535

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00      -1.280        20.00      -1.200        30.00      -1.101
  33.00      -1.080        40.00       -.960        50.00       -.905
  60.00       -.777        66.00       -.738        70.00       -.684
  80.00       -.591        90.00       -.452

Valid cases      57      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

IA_SU     Info Access serv superiority

Mean          -.919      Std err        .048      Median        -.945
Mode         -1.527      Std dev        .363      Variance       .131
Kurtosis      -.660      S E Kurt       .623      Skewness       .350
S E Skew       .316      Range         1.475      Minimum      -1.527
Maximum       -.052      Sum         -52.411

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00      -1.362        20.00      -1.281        30.00      -1.169
  33.00      -1.123        40.00      -1.020        50.00       -.945
  60.00       -.862        66.00       -.781        70.00       -.757
  80.00       -.582        90.00       -.419

Valid cases      57      Missing cases      0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

TOTL_SU   total score Serv Superiority

Mean          -.799      Std err        .043      Median        -.787
Mode         -1.539      Std dev        .326      Variance       .107
Kurtosis      -.540      S E Kurt       .623      Skewness       .109
S E Skew       .316      Range         1.474      Minimum      -1.539
Maximum       -.065      Sum         -45.569

* Multiple modes exist.  The smallest value is shown.

Percentile    Value      Percentile    Value      Percentile    Value

  10.00      -1.222        20.00      -1.089        30.00      -1.047
  33.00      -1.016        40.00       -.907        50.00       -.787
  60.00       -.711        66.00       -.669        70.00       -.605
  80.00       -.495        90.00       -.369

Valid cases      57      Missing cases      0